Thanks for your help
Thanks for your help - I tried everything you recommended - still no luck! I'm going to bring it in and see if there is something wrong with the soundcard - it won't recognize any of the downloads. It just keeps telling me that it can't locate the software when I load the download onto the computer. It's also telling me there is no audio device when I look up under sounds in the control panel. Anyway - it was worth a try to try and fix it on my own!
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