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Actually, I don't know if I did or not. I was on phone to the people at PC World and just followed their instructions. If it is a hardware fault, I am under warranty, would sending it in to get a new whatever-is-broken maybe fix it?? I don't *think* anything was plugged into the computer at the time, I am pretty sure I just plugged in the internet so that I could go online and download McAfee/ZoneAlarm.
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