[totalpakage]

The issue right now is that my laptop (gateway) is NOT recognizing my iPod and itz driving me mad!! I think I have found the root cause. When I plug my iPod in and go to device manager....it comes up as "unknown device". I right click and device status says that there are no drivers for this device. So I try and install the drivers (usbstor.sys and usbstor.inf)...i've done this several different ways....directing it to the CD that came with the iPod....pointing it to C:\program files\windows\inf...etc.

The message that keeps popping up is "Cannot complete hardware update....no suitable drivers were located that better fits the software already installed..." or something along those lines. I'm at work right now so I can't remember the exact wording...I will post some screen shots when i get home.

Here's all the things i have done so far:
- exchanged iPod
- uninstalled/reinstalled itunes, ipod setup
- removed all itunes, ipod and quicktime
- cleaned out my temp files
- i have reset my system settings to a date prior to when i started having issues with my iPod

i have no idea what the issue could be. When I check the USB port for drivers when my iPod is unplugged...it shows two drivers....usbhub...and something else.

I read somewhere that I should check the INF file to make sure that my device is on there. I did this right before leaving for work and did not see "Apple" or "iPod" or anything of that sort on there. Could this be the issue? I did not have time to check my device name and see if it was listed but I will when I get home.

Any suggestions?? anyone with the same issue and solution??...any help would be greatly appreciated. Right now i have a wonderful $300 machine that is useless right now. Also, i am running on windows XP home....and when I first got my iPod...everything was working ok until one night i left it connected to my comp overnight....and the next morning my comp was not recognizing it.....