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Service and support from HP do indeed SUCK! I bought a lightscribe drive before christmas, had it for about two weeks and the drive door would not open. This was really bad considering I only used the drive to play one movie and burn two regular cds that I did not have the need to lightscribe. After getting the run-around on the HP site for over and hour I call one of the service numbers that explained to me that I would be charged for the support service. After much digging on the net I found another number at a non HP site that put me right through to HP's RMA dept. 1 week later I had a new drive, still it was a pain.
I have a few other complaints about HP, but will assume someone else might want to vent about them and leave the rest of HP's problems for them to complain about.
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