New Member to ST&T with "NO SOUND" problem...
Hello,
I am brand new to this site. I discovered it via a Google Search I made for "No Sound, Windows". I read through several of the posts in this thread so I already know that I will need to cut and paste the info. from a BELARC ADVISOR scan so that is what I will include at the end of this post.
BTW, I already checked my DEVICE MGR. and found that under "Other Devices" there were yellow question marks next to "Multimedia Audio Controler" as well as two others entitled "unkown devices". I tried to see if I could fix the problem from there but I was not able to.
BTW, my brother used to own this laptop and he had a repair done a while back where the motherboard was replaced. I have a feeling that that is where this problem is steming from. I had a fresh copy of WINDOWS XP Professional installed today and now I have no sound.
I will now attempt to cut and past the info from BELARC below....If there is any other info needed please let me know. Thank you in advance...
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Hewlett-Packard HP Pavilion Notebook PC HP Pavilion Notebook
System Serial Number: TW21519470
Enclosure Type: Portable
Processor a Main Circuit Board b
1.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Hewlett-Packard HP Pavilion Notebook PC HP Pavilion Notebook
Serial Number: TW21519470
Bus Clock: 1200 megahertz
BIOS: Insyde Software IC.M1.00 03/20/2002
Drives Memory Modules c,d
39.96 Gigabytes Usable Hard Drive Capacity
35.80 Gigabytes Hard Drive Free Space
MATSHITA UJDA720 DVD/CDRW [CD-ROM drive]
HITACHI_DK23EA-40 [Hard drive] (40.01 GB) -- drive 0, s/n 1X3480, rev 00K3A0A2, SMART Status: Healthy 752 Megabytes Installed Memory
Local Drive Volumes
c: (NTFS on drive 0) 39.96 GB 35.80 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Charles 8/2/2006 5:47:28 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account None detected
Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller S3 Graphics ProSavageDDR (Microsoft Corporation) [Display adapter]
Default Monitor
Digital Flat Panel (1024x768) [Monitor] (19.7"vis, January 2000)
Generic Television [Monitor] (19.7"vis, January 2000)
Bus Adapters Multimedia
Generic CardBus Controller
VIA Rev 5 or later USB Universal Host Controller None detected
Communications Other Devices
ESS ES56H-PI Data Fax Modem
1394 Net Adapter
Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 65.96.230.13 / 23
Gateway: 65.96.230.1
Dhcp Server: 68.87.71.11
Physical Address: 00:02:3F:38:9B:6B
Networking Dns Servers: 68.87.71.226
68.87.73.242
VIA OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub
Virus Protection [Back to Top]
McAfee VirusScan Enterprise Version 8.0.0.912
Scan Engine Version 4.4.00
Virus Definitions Version 8/2/2006 Rev 4.0.4820
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 07/11/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q873339 - Important (details...)
Q885835 - Important (details...)
Q885836 - Important (details...)
Q887472 - Moderate (details...)
Q888113 - Important (details...)
Q888302 - Important (details...)
Q890046 - Moderate (details...)
Q890859 - Important (details...)
Q890923 - Critical (details...)
Q891781 - Important (details...)
Q893756 - Important (details...)
Q896358 - Critical (details...)
Q896423 - Critical (details...)
Q896424 - Critical (details...)
Q896428 - Moderate (details...)
Q899587 - Moderate (details...)
Q899589 - Important (details...)
Q899591 - Moderate (details...)
Q900725 - Important (details...)
Q901017 - Important (details...)
Q901214 - Critical (details...)
Q902400 - Important (details...)
Q904706 - Critical (details...)
Q905414 - Moderate (details...)
Q905749 - Important (details...)
Q908519 - Critical (details...)
Q908531 - Critical (details...)
Q911280 - Important (details...)
Q911562 - Critical (details...)
Q911564 - Important (details...)
Q911567 - Important (details...)
Q911927 - Important (details...)
Q912919 - Critical (details...)
Q913580 - Low (details...)
Q914388 - Critical (details...)
Q914389 - Important (details...)
Q916281 - Critical (details...)
Q917159 - Critical (details...)
Q917344 - Critical (details...)
Q917734 - Critical (details...)
Q917953 - Important (details...)
Q918439 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
SP2 (SP2)
No details available
Click here to see all available Microsoft security hotfixes for this computer.
Marks a security hotfix (using the 07/11/2006 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification
Click here for Belarc's System Management products, for large and small companies.
Software Licenses [Back to Top]
Belarc - Advisor 61ddfc53
Microsoft - Internet Explorer 76487-017-7754912-22921 (Key: DX2DY-V8HF9-83WCX-XYDFQ-84PMJ)
Microsoft - Office XP Professional with FrontPage 54185-640-1643061-17825 (Key: P842X-J8JK2-JTYTV-JXFK4-8C6J6)
Microsoft - WebFldrs XP 12345-111-1111111-78703
Microsoft - Windows XP Professional 76487-017-7754912-22921 (Key: DX2DY-V8HF9-83WCX-XYDFQ-84PMJ)
Software Versions (mouse over * for details, click * for location) [Back to Top]
Belarc, Inc. - Advisor Version 7.1h *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Lavasoft Ad-Aware SE SE 106 *
McAfee Personal Firewall (MPF) Version 7.1.0.113 *
McAfee Personal Firewall Version 7.1.0.113 *
McAfee SecurityCenter Update Manager Version 6, 0, 0, 0 *
McAfee SecurityCenter Version 6, 0, 0, 0 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Clip Organizer Version 10.0.6308 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3000 *
Microsoft Corporation - Windows Installer - Unicode Version 3.0.3790.2180 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 * Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office XP Version 10.0.6612 *
Microsoft Outlook Version 10.0.6626 *
Microsoft(R) Windows Media Player Version 10.00.00.3802 *
Mozilla Corporation - Firefox Version 1.5.0.4 *
Network Associates, Inc. - McAfee Common Framework Version 3.5.0.412 *
Network Associates, Inc. - TalkBack Monitor Version 2.0.275.0 *
Network Associates, Inc. - VirusScan (Enterprise, ASaP & Retail.) Version 8.0.0 *
Network Associates, Inc. - VirusScan Enterprise Version 8.0.0 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.3292 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.1235 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2639 *
Search your own computer *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 6 Version 5.0.60.5 *
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* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours.
Copyright 2000-6, Belarc, Inc. All rights reserved.
Legal notice. U.S. Patents 6085229, 5665951 and Patents pending.
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OK, well it seems as though my cut and paste job worked!!!! I will be sure to check back into this thread every few hours for any suggestions as to what my next step should be regarding this "no sound" issue.
Sincerely,
Charles Roland
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