[bookworm]

Originally Posted by Gzpimpin

hey barbara, since none of the things we tried worked do you think i should just buy a sound card.

Now the driver is showing, can you check this out, to see if it is selected as default audio device,
Check Control Panel / Sound & Audio Devices / Properties / Audio Tab / Sound Playback click on down arrow and check that the correct audio device is selected; something like modem line 0 playback might have been substituted for the proper audio device. Information by Jim Pivonka

if it is, then try to install manually
Go to Device Manager – right click SoundMax – select Update – select No,not this time – Next> - select Install from a list or specific location (Advanced) – Next> - Don’t search, I will choose the driver to install – Next> - the driver you downloaded should be shown, select it then click – Next>

Don't forget the Restore Point

Hope this helps