Dear all,
I'm really not too good with computers so I really appreciated anyone of you who can take a new secs to help me out.
I have been experining sound prob with both of my desktop and laptop.
Both are to do with Multimedia AC.
My Laptop has the start-up sound etc but can't actually play any audio files (e.g. MP3s in iTunes, Mediaplayer, Quicktime etc ).
My desktop has clicking sounds but that's about it. Webpages etc don't have any sounds...
I just did the Belarc scan for my desktop but have no idea what info i need to post to locate the right solution. I too am getting that yellow "?" for the Multimedia AC file. So here's all the info (I'm sorry that its really long..
...). I will post info for my laptop tomorrow (can't get access to internet for some reason).
Thank you so very much to anyone who can help me with this problem. I really appreciate your time and assistance
Many Regards!
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Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) System Serial Number: 12 4
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: AOpen MX4SGI-4DN2 918B810405
Serial Number: I1600043JE39
Bus Clock: 200 megahertz
BIOS: Phoenix/Award Technologies, LTD 6.00 PG 07/26/2004
Drives Memory Modules c,d
79.99 Gigabytes Usable Hard Drive Capacity
17.51 Gigabytes Hard Drive Free Space
PIONEER DVD-RW DVR-108 [CD-ROM drive]
3.5" format removeable media [Floppy drive]
WDC WD800JD-75HKA1 [Hard drive] (80.00 GB) -- drive 0 1016 Megabytes Installed Memory
Slot 'A0' has 512 MB
Slot 'A2' is Empty
Slot 'A4' has 512 MB
Slot 'A3' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 79.99 GB 17.51 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Mel.Drummond 19/09/2006 9:19:18 AM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant 23/03/2005 12:27:35 PM
Nic.Limb 12/12/2004 7:44:28 PM (admin)
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account Canon iP4200 on USB001
EPSON Stylus Photo R800 on LPT1:
HP LaserJet 3050_3055_3390_3392 Fax on HPFAX:
HP LaserJet 3390 Series PCL 6 on DOT4_001
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82865G Graphics Controller [Display adapter]
ACR Acer AL1721 [Monitor] (17.1"vis, s/n ETL0408008, April 2004)
Bus Adapters Multimedia
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD None detected
Communications Other Devices
Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 192.168.0.117 / 24
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:01:80:57:50:2C
Networking Dns Servers: 198.142.0.51
203.2.75.132
HP LaserJet 3390
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Port Mouse (IntelliPoint)
HP EWS 3390
HP LaserJet 3390 (DOT4USB)
USB Composite Device
USB Printing Support
USB Root Hub (5x)
Virus Protection [Back to Top]
Norton AntiVirus Version 11.00
Virus Definitions Version 13/09/2006 Rev 19
Last Disk Scan on Tuesday, 19 September 2006 11:00:54 PM
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 09/12/2006 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q887979 - Critical (details...)
Q892843 - Critical (details...)
Q894542 - Important (details...)
Q914455 - Moderate (details...)
Q916518 - Important (details...)
Q917334 - Important (details...)
Q918419 - Important (details...)
Q921566 - Important (details...)
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 12/05/2004 (details...)
M886903 on 3/10/2005 (details...)
Internet Explorer
SP2 (SP2)
Office Professional Edition 2003
KB842532[SP] on 5/12/2004 (details...)
KB873381 on 5/12/2004 (details...)
KB890854 on 3/02/2005 (details...)
Windows Media Player 10
KB911565 (details...)
KB917734_WMP10 (details...)
SP0
KB911565 on 21/02/2006 (details...)
KB917734_WMP10 on 16/06/2006 (details...)
Windows Media Player
SP0
KB911564 on 21/02/2006 (details...)
Windows XP
SP3
KB834707 on 4/12/2004 (details...)
KB867282 on 9/03/2005 (details...)
KB873333 on 9/03/2005 (details...)
KB873339 on 18/12/2004 (details...)
KB883939 on 26/06/2005 (details...)
KB885250 on 9/03/2005 (details...)
KB885835 on 18/12/2004 (details...)
KB885836 on 18/12/2004 (details...)
KB886185 on 18/12/2004 (details...)
KB887472 on 21/02/2005 (details...)
KB887742 on 9/03/2005 (details...)
KB887797 on 18/12/2004 (details...)
KB888113 on 9/03/2005 (details...)
KB888302 on 9/03/2005 (details...)
KB890046 on 26/06/2005 (details...)
KB890047 on 9/03/2005 (details...)
KB890175 on 16/01/2005 (details...)
KB890859 on 29/05/2005 (details...)
KB890923 on 29/05/2005 (details...)
KB891781 on 9/03/2005 (details...)
KB893066 on 29/05/2005 (details...)
KB893086 on 29/05/2005 (details...)
KB893756 on 13/08/2005 (details...)
KB893803 on 29/05/2005 (details...)
KB893803V2 on 21/05/2005 (details...)
KB894391 on 13/08/2005 (details...)
KB896358 on 26/06/2005 (details...)
KB896422 on 26/06/2005 (details...)
KB896423 on 13/08/2005 (details...)
KB896424 on 11/11/2005 (details...)
KB896428 on 26/06/2005 (details...)
KB896688 on 16/10/2005 (details...)
KB896727 on 13/08/2005 (details...)
KB898461 on 4/08/2005 (details...)
KB899587 on 13/08/2005 (details...)
Windows XP
SP3 (continued)
KB899588 on 13/08/2005 (details...)
KB899589 on 16/10/2005 (details...)
KB899591 on 13/08/2005 (details...)
KB900485 on 14/05/2006 (details...)
KB900725 on 16/10/2005 (details...)
KB901017 on 16/10/2005 (details...)
KB901190 on 21/02/2006 (details...)
KB901214 on 4/08/2005 (details...)
KB902400 on 16/10/2005 (details...)
KB903235 on 4/08/2005 (details...)
KB904706 on 16/10/2005 (details...)
KB905414 on 16/10/2005 (details...)
KB905749 on 16/10/2005 (details...)
KB905915 on 15/12/2005 (details...)
KB908519 on 15/01/2006 (details...)
KB908531 on 22/04/2006 (details...)
KB910437 on 15/12/2005 (details...)
KB911280 on 16/06/2006 (details...)
KB911562 on 22/04/2006 (details...)
KB911567 on 22/04/2006 (details...)
KB911927 on 21/02/2006 (details...)
KB912812 on 22/04/2006 (details...)
KB912919 on 15/01/2006 (details...)
KB913446 on 21/02/2006 (details...)
KB913580 on 14/05/2006 (details...)
KB914388 on 16/07/2006 (details...)
KB914389 on 16/06/2006 (details...)
KB916281 on 16/06/2006 (details...)
KB916595 on 16/07/2006 (details...)
KB917159 on 16/07/2006 (details...)
KB917344 on 16/06/2006 (details...)
KB917422 on 9/08/2006 (details...)
KB917953 on 16/06/2006 (details...)
KB918439 on 16/06/2006 (details...)
KB918899 on 9/08/2006 (details...)
KB919007 on 14/09/2006 (details...)
KB920214 on 9/08/2006 (details...)
KB920670 on 9/08/2006 (details...)
KB920683 on 9/08/2006 (details...)
KB920685 on 14/09/2006 (details...)
KB920872 on 14/09/2006 (details...)
KB921398 on 9/08/2006 (details...)
KB921883 on 9/08/2006 (details...)
KB922582 on 14/09/2006 (details...)
KB922616 on 9/08/2006 (details...)