I am having the same problem please assist
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Intel Corporation
Processor a Main Circuit Board b
2.40 gigahertz Intel Celeron
16 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Intel Corporation D845GVSR AAC45439-302
Serial Number: BTSR43414085
Bus Clock: 133 megahertz
BIOS: Intel Corp. VA84510A.86A.0040.P14.0407062301 07/06/2004
Drives Memory Modules c,d
30.96 Gigabytes Usable Hard Drive Capacity
5.53 Gigabytes Hard Drive Free Space
SAMSUNG CDRW/DVD SM-352N [CD-ROM drive]
3.5" format removeable media [Floppy drive]
WDC WD400BB-00FJA0 [Hard drive] (40.02 GB) -- drive 0, s/n WD-WMAJC2244526, rev 13.03G13, SMART Status: Healthy 504 Megabytes Installed Memory
Slot 'J6G1' has 512 MB
Slot 'J6G2' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 20.97 GB 1.16 GB free
e: (NTFS on drive 0) 9.98 GB 4.38 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Bernett 9/27/2006 9:35:30 PM (admin)
Guest 9/27/2006 9:28:08 PM
local system accounts
Administrator never (admin)
ASPNET never
HelpAssistant never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account Amyuni Document Converter 2.50 on LPT1:
hp officejet 5500 series on USB001
hp officejet 5500 series fax on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G Graphics Controller [Display adapter]
Samsung SyncMaster [Monitor] (15.7"vis, s/n HHAXA24933, October 2004)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 Realtek AC'97 Audio
Communications Other Devices
SoftV92 Data Fax Modem
Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 10.0.0.8 / 8
Gateway: 10.0.0.2
Dhcp Server: 10.0.0.2
Physical Address: 00:11:11:49:31:BC
RAS Async Adapter
Networking Dns Server: 10.0.0.2
hp officejet 5500 series
Labtec WebCam
Intel(R) Graphics Chipset (KCH) Driver
Intel(R) Graphics Platform (SoftBIOS) Driver
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Composite Device
USB Printing Support
USB Root Hub (4x)
officejet 5500 (DOT4PRINT)
Virus Protection [Back to Top]
Trend Micro PC-cillin Internet Security 2006 Version 14.10.1041
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
All required security hotfixes (using the 08/08/2006 Microsoft Security Bulletin Summary) have been installed.
Belarc - Advisor 0de32c7b
Hewlett-Packard - WebReg MY52FG21V296
Microsoft - Internet Explorer 55274-083-2205345-22634 (Key: HJTTQ-RTFQF-XCXJG-GTJG2-DBKKG)
Microsoft - Office Standard Edition 2003 for Students and Teachers 70141-059-1671114-56776 (Key: R8KDT-W8M8J-GC2JK-9BCKM-378QJ)
Microsoft - WebFldrs XP 12345-111-1111111-09832
Microsoft - Windows XP Professional 55274-083-2205345-22884 (Key: HJTTQ-RTFQF-XCXJG-GTJG2-DBKKG)
MyWebSearch - bar ZCxdm491YYZA
MyWebSearch - SearchAssistant ZCxdm491YYZA
Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe Reader Version 7.0.8.2006051600 *
Ahead Software AG Karlsbad Germany Phone: +49-7248-911-800 Fax: +49-7248-911-888 e-mail:
info@nero.com - LANGUAGE_English2 Version 5, 5, 10, 28 *
Ahead Software Gmbh NeroCheck Version 1, 0, 0, 2 *
ahead software gmbh, karlsbad - Cover Designer Version 2, 2, 1, 11 *
Belarc, Inc. - Advisor Version 7.2a *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CyberLink Corp. - CLDMA Version 1, 0, 0, 2502 *
CyberLink Corp. - PowerDVD Version 5.00.1107 *
Far Stone Technology Incorporated - RestoreIT! Version 3, 0, 0, 1 *
FarStone Tech. Inc. - VBPTask Application Version 2, 0, 0, 0 *
FastTVSync Module Version 1, 0, 0, 1 *
Hewlett-Packard - HP Software Update Client Version 3, 0, 4, 2 *
Hewlett-Packard - ICE 2.6 Version 2,6,0,19 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version 005.031.000.147 *
Hewlett-Packard Co. - hp digital imaging - hp all-in-one series Version 005.035.000.051 *
Hewlett-Packard Co. - hp system diagnostics Version 1.4.0.0 *
HP Image Zone Version 5.35.0.046 *
HP PML Version 7, 0, 0, 0 *
I.R.I.S. SA - readiris Version 5, 0, 0, 1 *
Intel(R) Application Accelerator Version 2.3.0.2160 *
Intel(R) Common User Interface Version 7,0,0,1918 *
InterVideo Inc. - WinDVD Application Version 4.5 *
InterVideo Inc. - WinDVD Creator Version 1.1.0.0 *
InterVideo(R) WinDVR Version 3.0.59.0 *
Labtec WebCam Version 8.4.2.1019 *
Leadtek Research Inc. - WinFast PVR Application Version 1, 0, 1, 19 *
Leadtek WinFast PVR Version 3, 0, 9, 64 *
Macromedia, Inc. - Shockwave Flash Version 3.5.0.13 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 11.0.6555 *
Microsoft Clip Organizer Version 11.0.5510 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Messenger Version 8.0.0812 *
Microsoft Corporation - Office Source Engine Version 11.0.5525 *
Microsoft Corporation - SelfCert Version 11.0.5510 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Installer Clean Up Version 2.05.0001 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office 2003 Version 11.0.5614 *
Microsoft Office Document Imaging Version 11.0.1897.0 *
Microsoft Office InfoPath Version 11.0.5531 *
Microsoft Office Outlook Version 11.0.5510 *
Microsoft Office Picture Manager Version 11.0.5510 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 * Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
Microsoft® Windows® Operating System Version 11.0.5705.5043 *
NewTech Infosystems, Inc. - NTI CD-Maker 6.0 Version 6, 0, 0, 1 *
NewTech Infosystems, Inc. - NTI FileCD Version 2, 5, 0, 11 *
NMPLAY32 Application Version 1, 0, 0, 5 *
Nokia - Audio Manager 4.1 Version 1, 0, 0, 0 *
Nokia - Launch Application Version 6, 0,14, 6 *
Nokia - Text Message Editor Version 1, 0, 0, 0 *
Nokia Application Installer Version 2, 1, 0, 0 *
Nokia Multimedia Player Version 1, 1, 0, 0 *
Nokia PC Suite Version 6, 0 *
Nokia Sound Converter Version 2,0 *
NTI CDCopy Application Version 6, 0, 0, 6 *
PIXELA Corporation - ImageMixerVCDDVD Version 2004, 7, 13, 0 *
RealNetworks RealArcade Version 1.2.0.1256 *
RealNetworks, Inc. - RealOne Player (32-bit) Version 0.1.0.1622 *
RealNetworks, Inc. - RealOne Player (32-bit) Version 6.0.11.853 *
RealNetworks, Inc. - RealOne Player (32-bit) Version 7.0.0.1177 *
RealNetworks, Inc. - Shell executable of Setup program (32-bit) Service Build (1.2.0.1256) Version 1.2.0.1256 *
Realtek Semiconductor Corp. - RtlRack Application Version 1.6.0.0 *
Realtek Sound Manager Version 5.1.00 *
RescDk30 ???? Version 1, 0, 0, 1 *
Skype Version 2.5 *
Sony Corporation - AutoSlide.exe Version 1, 5, 0, 7 *
Sony Corporation - AutoVideo.exe Version 1, 0, 0, 0 *
Sony Corporation - CDBackup.exe Version 1, 5, 0, 5 *
Sony Corporation - Create folder menu list Version 1, 0, 0, 31113 *
Sony Corporation - MemMixImageTool Version 1, 0, 31113, 1 *
Sony Corporation - USBStrTool Version 1, 5, 41006, 1 *
Sony Corporation - Video Capturing Tool Version 1, 0, 41006, 1 *
Sony Corporation - ViewApp.exe Version 1, 6, 0, 41117 *
Sony Corporation. - Residence ????????? Version 1, 0, 0, 1 *
Sony Corporation. - VCDMaker Version 1, 0, 0, 1 *
SonyDir.exe Version 1, 0, 30903, 1 *
SonyPotl.exe Version 1, 6, 41125, 1 *
SonyTray.exe Version 1, 0, 31121, 1 *
Time Information Services Ltd. - Report Viewer Version 8.00 *
Trend Micro Internet Security Version 14.10.0 *
Trend Micro Network Security Components 2.0 Version 2.0.0 *
UpdateIPR.exe *
WinCinema Manager for InterVideo WinCinema products Version 1, 0, 0, 1 *
WinZip Self-Extractor Version 2.2 (3063) *
WinZip Version 8.0 (3105) *
Yahoo! Inc. - YShortcut Application Version 3, 5, 0, 0 *
Yahoo! Messenger Version 8,0,0,683 *
Zenith FM Version 5.13.01.2004-1.91 *
Zenith NetMeeting Launcher Version 5, 13, 01, 2002-1.27 *
Zenith Wizard Version 5.13.01.2004-1.91 *