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With your telephone cord installed into "line" on modem.. Go to control panel, click on modem. Find the "diadnostics" tab and click "query". This will test the modem. If you get data under Comm and Response the modem is functioning fine.
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First of all, thats for Windows XP - Also to query a modem, you don't need your phone line plugged in to query a modem, as your'e only checking the modem and NOT the phone line
By the sounds of it, the modem is not configured properly and / or Windows not playing ball and just doesn't like the modem drivers.
Try and get updated drivers for this modem you've just brought.
Windows Protection Error
http://support.microsoft.com/kb/149962
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