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The backup disk creation utility is not 'locked'. It's simply that when you run it, the actual backup files on the hard disk (which are written to the DVDs) are automatically deleted when the disc-creation process is finished. That's why you only get one stab at it.
I suggest you go the website of the laptop manufacturer -- click on "support" and see if there's a phone number or if it's covered in their "FAQ" section.
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