[bookworm]

Originally Posted by Melika635

The good news is that my computer is at least recognizing the sound card now. It shows up under audio devices. The bad news is I still have no sound. I checked anything and everything I can think of. The speakers themselves are fine, the drivers are installed. I checked all the settings as directed by the Windows Troubleshooter.

Any ideas?

My one concern is maybe I didnt download the correct thing when trying to download the chipset. There were 23 files available- I downloaded the latest version of the INF Utility Files. Was that correct? Any other ideas?

Check this out
Go to Control Panel / Sound & Audio Devices / Properties / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply > click Start > Reboot.

Then if thats ok, try installing this way, you will need the location of the downloaded driver

Go to Control Panel / Sound & Audio Devices / Properties / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.


Go to Device Manager, then right click on what is displayed under that (could be unknown PCI device, Soundmax, Realtek etc)

Then click Driver

Then click Driver update

Then it will ask if you want to check Internet for updates – click No

Then click Install from a different location

Then push the Browse button

Direct it to the folder you unzipped the files to

Then click Ok

Hope this helps