My Multimedia Audio Controller wont install and my laptop has no sound. It must have been removed accidentally. When I try "upgrade driver" from the Device Manager it doesnt install and gives me the message "The hardware was not installed because the wizard cannot find the necessary software". I have uninstalled it from the Device Manager and upon detection by XP at logon it gives me the same statement.
The problem is that I dont know which driver it was. I have included my Belarc report here to help you assist me.
Thank you.
BELARC REPORT
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Hewlett-Packard HP Compaq nx6110 (PT604AA#ABU) F.03
System Serial Number: CNU514136K
Asset Tag: CNU514136K
Chassis Serial Number: CNU514136K
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.73 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Hewlett-Packard 3088 KBC Version 39.18
Bus Clock: 133 megahertz
BIOS: Hewlett-Packard 68DTD Ver. F.03 02/25/2005
Drives Memory Modules c,d
53.48 Gigabytes Usable Hard Drive Capacity
16.27 Gigabytes Hard Drive Free Space
HL-DT-ST DVD-RW GWA-4080N [CD-ROM drive]
HTS541060G9AT00 [Hard drive] (60.01 GB) -- drive 0, s/n MPB310X5G5L51C, rev MB3OA56J, SMART Status: Healthy 504 Megabytes Installed Memory
Slot 'DIMM #1' has 256 MB (serial number 03168315)
Slot 'DIMM #2' has 256 MB (serial number 0316EE10)
Local Drive Volumes
c: (NTFS on drive 0) 15.73 GB 5.26 GB free
d: (NTFS on drive 0) 13.63 GB 2.00 GB free
e: (NTFS on drive 0) 13.63 GB 1.90 GB free
f: (NTFS on drive 0) 10.48 GB 7.12 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Solomon 6/23/2006 2:12:13 PM (admin)
user1 6/23/2006 2:27:05 PM (admin)
Valentine Inziani 5/17/2007 12:04:03 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
Mwaniki 9/26/2006 9:36:00 AM (admin)
Nyalita 6/13/2006 12:07:51 PM (admin)
SQLAgentCmdExec never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account hp deskjet 5550 series on \\alttab1\hp deskjet 5550 series
Controllers Display
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family [Display adapter] (2x)
AU Optronics 14.9 [Monitor] (14.9"vis, January 2004) (3x)
Bus Adapters Multimedia
Texas Instruments PCIxx21/x515 Cardbus Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C None detected
Communications Other Devices
Agere Systems AC'97 Modem
1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
primary IP Address: 192.168.1.21 / 24
Gateway: 192.168.1.1
Physical Address: 00:12:79:C2
A:7E
Intel(R) PRO/Wireless 2200BG Network Connection
Physical Address: 00:12:F0:19:41:1B
Networking Dns Servers: 212.49.70.22
212.49.70.24
172.16.0.10
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery (2x)
Quick Launch Buttons [Keyboard]
Synaptics PS/2 Port TouchPad [Mouse]
USB Root Hub (5x)
Virus Protection [Back to Top]
McAfee VirusScan Version 4.5.1
Scan Engine Version 4.4.00
Virus Definitions Version 6/6/2006 Rev 4.0.4778
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 05/08/2007 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q917283 - Important (details...)
Q922770 - Moderate (details...)
Q931906 - Critical (details...)
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 3/1/2006 (details...)
M886903 on 3/22/2006 (details...)
Internet Explorer
SP2 (SP2)
MSXML4SP2
KB927978 on 12/1/2006 (details...)
Windows Media Format 11 SDK
KB929399 (details...)
SP0
KB929399 on 5/9/2007 (details...)
Windows Media Player 10
KB911565 (details...)
KB917734_WMP10 (details...)
SP0
KB911565 on 3/22/2006 (details...)
KB917734_WMP10 on 9/26/2006 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 12/21/2006 (details...)
Windows Media Player
SP0
KB911564 on 3/22/2006 (details...)
Windows XP
KB923689 (details...)
SP0
KB923689 on 12/21/2006 (details...)
SP10
MSCOMPPACKV1 on 5/6/2007 (Microsoft Compression Client Pack 1.0 for Windows XP)
SP3
KB873339 on 3/22/2006 (details...)
KB884575 on 3/1/2006 (details...)
KB885250 on 3/22/2006 (details...)
KB885835 on 3/22/2006 (details...)
KB885836 on 3/22/2006 (details...)
KB886185 on 3/22/2006 (details...)
KB887472 on 3/22/2006 (details...)
KB887742 on 3/22/2006 (details...)
KB888113 on 3/22/2006 (details...)
KB888302 on 3/22/2006 (details...)
KB890046 on 3/22/2006 (details...)
KB890859 on 3/22/2006 (details...)
KB891781 on 3/22/2006 (details...)
KB893756 on 3/22/2006 (details...)
KB893803V2 on 3/3/2006 (details...)
KB894391 on 3/22/2006 (details...)
KB896358 on 3/22/2006 (details...)
KB896422 on 3/22/2006 (details...)
KB896423 on 3/6/2006 (details...)
KB896424 on 3/22/2006 (details...)
KB896428 on 3/22/2006 (details...)
KB898461 on 3/3/2006 (details...)
KB899587 on 3/22/2006 (details...)
KB899589 on 3/22/2006 (details...)
KB899591 on 3/22/2006 (details...)
KB900485 on 4/26/2006 (details...)
KB900725 on 3/22/2006 (details...)
KB901017 on 3/22/2006 (details...)
KB901190 on 3/22/2006 (details...)
KB901214 on 3/22/2006 (details...)
KB902400 on 3/22/2006 (details...)
KB904706 on 3/22/2006 (details...)
KB905414 on 3/22/2006 (details...)
KB905749 on 3/22/2006 (details...)
Windows XP
SP3 (continued)
KB905915 on 3/22/2006 (details...)
KB908519 on 3/22/2006 (details...)
KB908531 on 4/18/2006 (details...)
KB910437 on 3/22/2006 (details...)
KB911280 on 9/26/2006 (details...)
KB911562 on 4/18/2006 (details...)
KB911567 on 4/18/2006 (details...)
KB911927 on 3/22/2006 (details...)
KB912812 on 4/18/2006 (details...)
KB912919 on 3/22/2006 (details...)
KB913446 on 3/22/2006 (details...)
KB913580 on 5/10/2006 (details...)
KB914388 on 12/1/2006 (details...)
KB914389 on 9/26/2006 (details...)
KB916281 on 9/26/2006 (details...)
KB916595 on 12/1/2006 (details...)
KB917344 on 9/26/2006 (details...)
KB917422 on 12/1/2006 (details...)
KB917953 on 9/26/2006 (details...)
KB918118 on 2/20/2007 (details...)
KB918439 on 9/26/2006 (details...)
KB919007 on 12/1/2006 (details...)
KB920213 on 12/1/2006 (details...)
KB920214 on 12/1/2006 (details...)
KB920670 on 12/1/2006 (details...)
KB920683 on 11/29/2006 (details...)
KB920685 on 12/1/2006 (details...)
KB920872 on 12/1/2006 (details...)
KB921398 on 12/1/2006 (details...)
KB922582 on 12/1/2006 (details...)
KB922616 on 12/1/2006 (details...)
KB922760 on 11/30/2006 (details...)
KB922819 on 12/1/2006 (details...)
KB923191 on 12/1/2006 (details...)
KB923414 on 12/1/2006 (details...)
KB923694 on 12/21/2006 (details...)
KB923980 on 12/1/2006 (details...)
KB924191 on 12/1/2006 (details...)
KB924270 on 12/1/2006 (details...)
KB924667 on 2/20/2007 (details...)
KB925454 on 1/12/2007 (details...)
KB925486 on 12/1/2006 (details...)
KB925902 on 5/9/2007 (details...)
KB926239 on 5/6/2007 (details...)
KB926255 on 12/21/2006 (details...)
KB926436 on 2/20/2007 (details...)
KB927779 on 2/20/2007 (details...)
KB927802 on 2/20/2007 (details...)
KB928090 on 2/20/2007 (details...)
KB928255 on 2/20/2007 (details...)
KB928843 on 2/20/2007 (details...)
KB929338 on 3/22/2007 (details...)
KB929969 on 1/13/2007 (details...)
KB930178 on 5/9/2007 (details...)
KB930916 on 5/9/2007 (details...)
KB931261 on 5/9/2007 (details...)
KB931768 on 5/9/2007 (details...)
KB931784 on 5/9/2007 (details...)
KB931836 on 2/20/2007 (details...)
KB932168 on 5/9/2007 (details...)