Hi Barbara, I see you've helped so many people and I'm desperately hoping you can help me to. I've been using my hp pavilion ze5170 laptop now without sound for about a year!
I hope this is all the info you need to help me out, it's from Everest report. My sound problem is pretty much the same as everyone else's here. I think i got it from a virus or worm.
Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name HEWLETT-9POR0S0 (laptop)
User Name Owner
Motherboard:
CPU Type Intel Pentium 4, 2000 MHz (20 x 100)
Motherboard Name Hewlett-Packard HP Pavilion NoteBook PC
Motherboard Chipset ULi/ALi M1671 ALADDiN-P4
System Memory 512 MB (SDRAM)
BIOS Type Phoenix (05/24/02)
Communication Port ECP Printer Port (LPT1)
Display:
Video Adapter MOBILITY M6
Video Adapter MOBILITY M6 (32 MB)
3D Accelerator ATI Mobility Radeon (M6)
Multimedia:
Audio Adapter Modem #0 Line Playback
Storage:
IDE Controller ALi M5229 PCI Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive IC25N040ATCS04-0 (40 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive QSI DVD/CDRW SBW-081 (DVD:8x, CD:8x/8x/24x DVD-ROM/CD-RW)
SMART Hard Disks Status OK
Partitions:
C: (NTFS) 38130 MB (4207 MB free)
Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port Pointing Device
Network:
Network Adapter National Semiconductor Corp. DP83815 10/100 MacPhyter3v PCI Adapter (192.168.0.6)
Peripherals:
USB1 Controller ULi/ALi M5237 USB Open Host Controller
USB1 Controller ULi/ALi M5237 USB Open Host Controller
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
Hope you can help! Thanks