[bookworm]

Originally Posted by steviej

Hi, I'm an idiot. Last night I uninstalled some software on my computer, today I now have no sound...
I've already tried a system restore, but it didn't work at all, regardless of any previous date I selected (because I guess I made the mistake of doing a disc cleanup after I uninstalled the software?). I also downloaded the suggested Dell drivers just now, and that hasn't help either. I have tried to uninstall the 'yellow' hardware through device manager, and then re-install through add hardware recognizing the new hardware...pretty much all the suggestions that I've seen in the other threads.
So I downloaded belarc, my report is below. What should I do now to try to restore sound...? Any and all suggestions are Greatly appreciated. Thanks.
Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Computer Corporation OptiPlex GX260
System Service Tag: 939WK11 (support for this PC)
Chassis Serial Number: 939WK11
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: Dell Computer Corp.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A06 04/28/2003
Drives Memory Modules c,d
41.10 Gigabytes Usable Hard Drive Capacity
19.59 Gigabytes Hard Drive Free Space

Generic DVD-ROM SCSI CdRom Device [CD-ROM drive]
HL-DT-ST CD-ROM GCR-8481B
3.5" format removeable media [Floppy drive]

IOMEGA ZIP 250 [Hard drive] -- drive 1
Maxtor 6E040L0 [Hard drive] (41.11 GB) -- drive 0, s/n E11GXXVE, rev NAR61590, SMART Status: Healthy 638 Megabytes Installed Memory

Slot 'DIMM_A' has 128 MB
Slot 'DIMM_B' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 19.92 GB 4.56 GB free
d: (NTFS on drive 0) 21.18 GB 15.03 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 3/5/2004 2:18:01 AM (admin)
Sonja 10/21/2006 3:04:56 PM (admin)
Steve 6/14/2007 8:44:16 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
Samsung S/M 955DF [Monitor] (17.7"vis, s/n H3LR224833, February 2001)
Bus Adapters Multimedia
D346PRT SCSI Controller
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 None detected
Communications Other Devices
SoftV90 Data Fax Modem


Intel(R) PRO/1000 MT Network Connection
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:06:5B:C0:54:92

Networking Dns Servers: 72.45.127.250
72.45.127.251
HID-compliant consumer control device (2x)
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft USB Wireless Mouse (IntelliPoint)
USB Root Hub (4x)
Virus Protection [Back to Top]
Symantec AntiVirus Corporate Edition Version 8.0.0.9374
Scan Engine Version 4.1.0.15
Virus Definitions Version 6/8/2007 Rev 20
Last Disk Scan on Tuesday, June 05, 2007 10:17:13 AM
Realtime File Scanning On

first install the Chipset driver http://support.euro.dell.com/support...7&fileid=48256

then the Audio
http://support.euro.dell.com/support...3&fileid=67126

SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE