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Originally Posted by kpankulu
I have a Dell XPS 400. Some days ago I had a blue screen of death situation occur. I brought up the computer and shut down again. Since then, I have had no sound.
I get the "there are no active mixers available" message via Volume Control, and the device manager shows all audio related systems functional (no yellow marks). I also have Creative MediaSource (Audigy) whose icon replaced the default Windows voice icon on the lower right corner of my screen.
My speakers are internal; so I would appreciate assistance on what steps to take to resolve the issue. My statistics from Belarc are below.
Operating System System Model
Windows XP Media Center Edition Service Pack 2 (build 2600) Dell Inc. Dell DXP051
System Service Tag: FJ0VPB1 (support for this PC)
Chassis Serial Number: FJ0VPB1
Enclosure Type: Tower
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium D
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Inc. 0FJ030
Serial Number: ..CN7082167BF0PN.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A05 05/30/2006
Drives Memory Modules c,d
154.61 Gigabytes Usable Hard Drive Capacity
45.95 Gigabytes Hard Drive Free Space
HL-DT-ST DVD+-RW GSA-H21N [CD-ROM drive]
TSSTcorp DVD-ROM TS-H352C [CD-ROM drive]
ARRAY [Hard drive] (159.99 GB) -- drive 0
HP Photosmart C4180 USB Device [Hard drive] -- drive 5
TEAC USB HS-CF Card USB Device [Hard drive] -- drive 1
TEAC USB HS-MS Card USB Device [Hard drive] -- drive 3
TEAC USB HS-SD Card USB Device [Hard drive] -- drive 4
TEAC USB HS-xD/SM USB Device [Hard drive] -- drive 2 1024 Megabytes Installed Memory
Slot 'DIMM_1' has 512 MB (serial number 0319AF16)
Slot 'DIMM_3' is Empty
Slot 'DIMM_2' has 512 MB (serial number 0319B113)
Slot 'DIMM_4' is Empty
Local Drive Volumes
c: (NTFS on drive 0) 114.97 GB 36.29 GB free
d: (NTFS on drive 0) 39.64 GB 9.67 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 8/31/2006 4:18:43 PM (admin)
Guest 8/6/2007 2:29:07 AM
Ude 8/7/2007 12:43:58 PM (admin)
Ujor 8/5/2007 8:36:26 PM (admin)
local system accounts
HelpAssistant never
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account HP Photosmart C4100 series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:
Controllers Display
Intel(R) 82801G (ICH7 Family) Ultra ATA Storage Controllers - 27DF
Primary IDE Channel [Controller] NVIDIA GeForce 7900 GS [Display adapter]
DELL E193FP [Monitor] (19.1"vis, s/n 641805AJ2V9L, October 2005)
Bus Adapters Multimedia
Intel(R) 82801GR/GH SATA RAID Controller
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC Unimodem Half-Duplex Audio Device
Communications Other Devices
Conexant D850 56K V.9x DFVc Modem
1394 Net Adapter
Intel(R) PRO/1000 PL Network Connection
Physical Address: 00:13:72:2A:FA:E5
Linksys Wireless-G USB Network Adapter with SpeedBooster
primary Auto IP Address: 192.168.1.104 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:17:A1:25:82
Networking Dns Servers: 167.206.3.202
167.206.3.136
167.206.3.181
THANKS IN ADVANCE!
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Check this first
Go to Control Panel / Sound & Audio Devices / Audio tab / Sound Playback – click on down arrow and check that the correct audio is selected. Typically the problem will be something “modem line 0 playback” has been substituted for the correct audio device.
for that model 3 audio drivers, see here
http://support.euro.dell.com/support...&catid=&impid=
click Audio +
now where your audio plugs are will determine which audio you need, see here, click image to focus
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG
plugs on I/O plate - sigmatel intergrated audio
expansion slot - Creative driver
SET A SYSTEM RESTORE POINT BEFORE INSTALLING JUST IN CASE
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions