[sprocket99]

My computer crashed recently and we did a complete reinstall of Windows XP. There were a number of trojans and nasty trackers removed. My computer is alot faster now that we cleaned all that off with AVG, Trend Micro and used System Tech. The only problem now is my sound isn't working. I try to play my music files in WMP and it says "Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly."

The other issue is that my screen is scrolling very choppy and slowly. I found another forum where another person had described the very same probem and a reply said it has to do with the loss of drivers for a video card. If there is anyone who can explain to me how to fix this as if explaining it to a person who doesn't have much computer knowledge could reply I'd very much appreciate it.

I downloaded Belarc as it seemes everyone is asked to do when a problem is mentioned here, so here is what my belarc thing says.

Computer Profile Summary
Computer Name: Killer-z2i2hqro (in MSHOME)
Profile Date: Tuesday, September 04, 2007 6:17:17 PM
Advisor Version: 7.2t
Windows Logon: Abigail


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway MS-6741 1.0
Processor a Main Circuit Board b
2.40 gigahertz AMD Athlon 64
128 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: MSI MS-6741 1.0
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. Version 07.00T 04/02/01
Drives Memory Modules c,d
200.04 Gigabytes Usable Hard Drive Capacity
150.18 Gigabytes Hard Drive Free Space

LITE-ON CD-ROM LTN-487T
SONY CD-RW CRX230EE [CD-ROM drive]

eM Bay Reader USB Device [Hard drive] -- drive 4
eM Bay Reader USB Device [Hard drive] -- drive 3
eM Bay Reader USB Device [Hard drive] -- drive 2
eM Bay Reader USB Device [Hard drive] -- drive 1
EPSON Stylus Storage USB Device [Hard drive] -- drive 5
SanDisk Sansa e250 USB Device (2.01 GB) -- drive 6
SanDisk Sansa e250 USB Device -- drive 7
ST3200021A [Hard drive] (200.05 GB) -- drive 0, s/n 3LJ3GK81, rev 3.01, SMART Status: Healthy 448 Megabytes Installed Memory

Slot '0' has 512 MB
Slot '1' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 195.57 GB 148.91 GB free
i: (FAT32 on drive 0) 4.47 GB 1.27 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Abigail 9/4/2007 2:36:58 PM (admin)
Administrator 8/29/2007 5:01:26 PM (admin)
Guest1 8/24/2007 10:43:21 PM (admin)
Guest2 8/21/2007 6:47:50 PM (admin)
local system accounts
Guest 9/1/2007 1:29:05 PM
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account EPSON Stylus Photo R340 Series on USB001

Controllers Display
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller None detected
Bus Adapters Multimedia
Compaq PCMCIA Controller
Standard Enhanced PCI to USB Host Controller
VIA Rev 5 or later USB Universal Host Controller (4x) None detected
Communications Other Devices
PCI Soft Data Fax Modem with SmartCP


1394 Net Adapter
Linksys Wireless-G USB Network Adapter with SpeedBooster
primary Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:17:A8:9A:FD
VIA Rhine II Fast Ethernet Adapter
Dhcp Server: 192.168.1.1
Physical Address: 00:11:09:B1:B7:50

Networking Dns Server: 172.16.0.254
VIA OHCI Compliant IEEE 1394 Host Controller
PS/2 Keyboard
Logitech HID-compliant Cordless Mouse
PS/2 Compatible Mouse
USB Composite Device
USB Mass Storage Device (3x)
USB Printing Support
USB Root Hub (5x)
Virus Protection [Back to Top]
AVG 7.5.485 Version 7.5.485
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 08/14/2007 Microsoft Security Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
.NET Framework 2.0
KB917283 on 8/30/2007 (details...)
KB922770 on 8/30/2007 (details...)
KB928365 on 8/30/2007 (details...)
DataAccess
Q832483 on 8/28/2007 (details...)
Internet Explorer 6
SP1
KB918439-IE6SP1-20060530.145346 on 8/28/2007 (details...)
KB918899-IE6SP1-20060725.123917 on 8/28/2007 (details...)
KB925486-IE6SP1-20060918.120000 on 8/28/2007 (details...)
Microsoft .NET Framework 2.0
KB917283 on 8/30/2007 (details...)
KB922770 on 8/30/2007 (details...)
KB928365 on 8/30/2007 (details...)
Outlook Express 6
SP1
KB911567-OE6SP1-20060316.165634 on 8/28/2007 (details...)
WGA
SP0
KB892130 on 8/28/2007 (details...)
Windows Media Player 6.4
KB925398_WMP64 (details...)
SP0
KB925398_WMP64 on 8/29/2007 (details...)
Windows Media Player 8
KB917734_WMP8 (details...)
SP0
KB917734_WMP8 on 8/28/2007 (details...)
Windows Media Player 9
KB936782_WMP9 (details...)
SP2
KB936782_WMP9 on 8/29/2007 (details...)
Windows Media Player
WM817787 (details...)
Q828026 (details...)
SP0
Q828026 on 8/28/2007 (details...)
KB911564 on 8/28/2007 (details...)