Hi,
This is Renjith again..!
Please perform the following steps mentioned below to resolve this issue
1. start the computer.
NOTE: Wait a few seconds for the CD/DVD to be detected before double-clicking to access it.
Ensure the disc is clean and free of smudges, fingerprints and scratches, and that it is inserted correctly.
NOTE: The label should be facing up for CD and single sided DVD discs.
Try a different disc in the drive.
IMPORTANT: If another disc works in the drive, the disc may be damaged in some way or is not readable.
Turn off the computer.
Unplug the computer from the AC power outlet for 30 seconds, then plug it back into a known working AC outlet.
If the drive is removable, ensure the drive is properly connected and has power.
Turn on the computer.
If the computer is a notebook, ensure the drive is enabled in Power Management.
Ensure no hardware resource conflicts are present.
Ensure a third-party application is not blocking access to the drive.
Ensure no unsupported WIN.INI or SYSTEM.INI drivers are loading.
Perform a system restore to a point when the CD/DVD drive was functioning properly.
Check for a possible virus on the computer.
Remove the upper and lower filters from the registry.
Perform a system recovery. (Uninstall and reinstall the Operating system)
Thanks & Regards
Renjith
cool.renjith@gmail.com