[NolaNZ]

I purchased an ASUS F5R laptop with Vista Basic which I hated. I have had a computer technician remove Vista and install XP Pro. He had to download the ASUS XP drivers from their site and install them and apparently had heaps of problems. Now, all seems well apart from the sound. I have the start up sound, and any Windows error messages and my Anti Vir program beeps at me when it feels the need, but none of my games have sound, and nor does WMP. (error message reads: Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.)

On reading other threads, I tried the BIOS, but only 2 options came up, one asking if I wanted the POST to sound on startup, the other being the volume level (4). I also tried Device Manager but I just get Audio Codecs and Legacy Audio Drivers which are working correctly. When I go into Control Panel-Sounds I am told there are no Audio Devices.

When I talked to the comp technician that installed XP Pro, he told me to delete the audio driver through Add/Remove Programs and reinstall it, which I did, to no avail. The audio driver is: RealTek High Definition Audio Driver, Version 5.10.0.5319. I went back on the ASUS site, but could only find this one XP driver. I don't think the tech knows what to do next though, so I am hoping someone on this forum does.

Here is my Belarc printout:

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) ASUSTeK Computer Inc. F5R 1.0
System Serial Number: NF1S7129290020
Asset Tag: ATN12345678901234567
Chassis Serial Number: CSN12345678901234567
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.60 gigahertz Intel Core Duo
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTeK Computer Inc. F5R 1.0
Bus Clock: 133 megahertz
BIOS: American Megatrends Inc. F5RAS.3 01/16/2007
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
46.81 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GSA-T10N [CD-ROM drive]
HUAWEI Mass Storage USB Device [CD-ROM drive]

Generic-xD/SDMMC/MS/Pro USB Device [Hard drive] -- drive 1
Hitachi HTS541680J9SA00 [Hard drive] (80.03 GB) -- drive 0 1408 Megabytes Installed Memory

Slot 'DIMM0' has 512 MB
Slot 'DIMM1' has 1024 MB
Local Drive Volumes


c: (NTFS on drive 0) 50.11 GB 21.61 GB free
d: (NTFS on drive 0) 29.91 GB 25.19 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
nola 18/12/2007 3:03:28 p.m. (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

SnagIt 7 Printer on SNAGIT7
Controllers Display
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) ATI RADEON XPRESS 1100 [Display adapter]
MS_ 19.7 [Monitor] (19.7"vis)
Bus Adapters Multimedia
Standard Enhanced PCI to USB Host Controller
Standard OpenHCD USB Host Controller (5x) None detected
Communications Other Devices
HUAWEI Mobile Connect - 3G Modem #2


Attansic L2 Fast Ethernet 10/100 Base-T Adapter
Dhcp Server: 192.168.1.1
Physical Address: 00:1A:92:0A:37:EA

Networking Dns Servers: 202.73.198.16
202.73.206.16
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
USB Human Interface Device
USB2.0 1.3M WebCam
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
Synaptics PS/2 Port TouchPad [Mouse]
USB Composite Device
USB Mass Storage Device
USB Mass Stroage Device
USB Root Hub (6x)
pcouffin device for 32 bits systems
Virus Protection [Back to Top]
Avira AntiVir PersonalEdition Version 7.0.1.90
Realtime File Scanning On

Thank you in advance for any help.