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Originally Posted by cole-colkins
Hello,
I also have lost all sound on my computer. I think my problem is the result of a virus, because after accessing another computer with no sound my computer's sound stopped working. I am very inexperienced with computers, and would greatly appreciate any help.
Here are some of the results from my Belarc scan:
Operating System
Windows XP Home Edition Service Pack 2 (build 2600)
System Model
Dell Computer Corporation OptiPlex GX260
System Service Tag: B4S871S (support for this PC)
Chassis Serial Number: B4S871S
Enclosure Type: Mini-Tower
Processor
2.00 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache
Main Circuit Board
Board: Dell Computer Corp. 00T606
Serial Number: ..CN698612C60FFF.
Bus Clock: 400 megahertz
BIOS: Dell Computer Corporation A03 09/24/2002
Drives
40.02 Gigabytes Usable Hard Drive Capacity
1.13 Gigabytes Hard Drive Free Space
SAMSUNG CD-R/RW SW-240B [CD-ROM drive]
3.5" format removeable media [Floppy drive]
ST340016A [Hard drive] (40.02 GB) -- drive 0, s/n 3HSCCRE3, rev 3.75, SMART Status: Healthy
Local Drive Volumes
c: (NTFS on drive 0) 40.02 GB 1.13 GB free
Multimedia
SoundMAX Integrated Digital Audio
Other Devices
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (4x)
Controllers
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Thank you,
Cole
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This is your audio driver from Dell
http://support.dell.com/support/down...3&fileid=67126
Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions