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I’m hoping bookworm (or any other knowledgeable sound goddess or god) may be able to help me. Our computer was sent out for repairs because of a virus problem. When we got it back, the virus problem had been eliminated, but many peripherals now showed operating problems under Device Manager – including devices for sound. (This may have been from the virus and I didn’t notice it until we got the computer back.) We uninstalled and reinstalled all affected devices. According to Device Manager, all is operating properly now, but there is no sound. In Device Manager, under Properties, Device status says “This device is working properly” and Device usage says “Use this device (enable)” for all peripherals, including sound. However, Sound and Audio Devices in Control Panel shows no sound devices. The Belarc Advisor information for the computer is shown below.
I appreciate any assistance you can provide to get the sound working again. Thanks for your help.
- JB
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Operating System
Windows XP Home Edition Service Pack 2 (build 2600)
System Model Gateway E-4000 4000783
System Serial Number: 0028030873
Chassis Serial Number: 0028030873
Enclosure Type: Desktop
Processor
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
Main Circuit Board b
Board: Intel Corporation D845GRG AAA81583-300
Serial Number: ABRG23006043
Bus Clock: 100 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002
Drives
80.03 Gigabytes Usable Hard Drive Capacity
50.15 Gigabytes Hard Drive Free Space
LITE-ON LTR-24102B [CD-ROM drive]
3.5" format removeable media [Floppy drive]
Apple iPod USB Device [Hard drive] -- drive 1
MAXTOR 6L080J4 [Hard drive] (80.05 GB) -- drive 0, s/n 664218619258,
rev A93.0500, SMART Status: Healthy
Memory Modules
256 Megabytes Installed Memory
Slot 'J6G1' has 256 MB
Slot 'J6G2' is Empty
Local Drive Volumes
c: (FAT32 on drive 0)80.03 GB50.15 GB free
Network Drives
None detected
Printers
deskjet 940con USB001
hp deskjet 940con LPT1:
Microsoft XPS Document Writeron XPSPort:
Controllers
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Display
NVIDIA GeForce4 MX 440 [Display adapter]
Gateway L17AAM [Monitor] (17.1"vis, July 2002)
Bus Adapters
Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Multimedia
Creative SB Audigy
SoundMAX Integrated Digital Audio
Unimodem Half-Duplex Audio Device
Communications
BCM V.90 56K Modem
1394 Net Adapter
Intel(R) PRO/100 VE Network Connection
primary IP Address: 192.168.2.2 / 16
Gateway: 192.168.2.1
Physical Address: 00:07:E9:97:77:18
Networking Dns Servers: 207.69.188.185
207.69.188.186
Other Devices
OHCI Compliant IEEE 1394 Host Controller
PS/2 Millennium Keyboard
Logitech USB WheelMouse
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)
Virus Protection
avast! antivirus 4.7.1098 [VPS 080326-2] Version 4.7.1098
Realtime File Scanning On
Missing Microsoft Security Hotfixes
All required security hotfixes (using the 03/11/2008 Microsoft Security Bulletin Summary) have been installed.
Software Versions
Adobe Acrobat Reader Version 5.0.0.0
ALWIL Software - avast! Antivirus Version 4, 7, 0, 0
America Online Inc. - AOL On Desktop Version 1, 0, 0, 80
America Online, Inc. - AOL Instant Messenger Version 5.9.6089
America Online, Inc. - AOL Service Libraries Version 1.3.5.0
America Online, Inc. - AOLLaunch Version 1, 3, 5, 0
Apple Inc. - iTunes Version 7.2.0.35
Apple Inc. - QuickTime QuickTime 7.1.6
Apple Software Update Version 1.1.0.3
ArcSoft Inc. - Video Impression Version 2. 0. 5. 96
ArcSoft Inc. - VideoImpression 1.6 Version 1.6.23.17
ArcSoft MediaConverter Version 1.0.19.56
Audible Download Manager 5.0.0.13 Version 5.0.0.13
AudibleManager 5.0.5 Version 5, 0, 0, 5
Belarc, Inc. - Advisor Version 7.2x
Boingo Wireless, Inc. - wmonitor Module Version 1, 4, 1220, 0
Cinematronics - 3D Pinball Version 5.1.2600.2180
Configure Settings Version 1.0.1430.20500
Creative Mass Storage Devices Version 1.00.00
Creative MediaSource Version 1.0.0.0
Creative Product Registration Version 2.3.24.0
Creative Service for CDROM Access Version 1.0.0.0
Creative Sync Manager Version 1, 0, 0, 1
Creative System Information Version 1.0.0.0
Creative Technology Ltd - Audio Converter Version 1.0.0.0
Creative Updreg Version 1.0.2
Creative Video Converter Version 5.50
Creative ZENcast Organizer Version 1.0.0.0
EarthLink MailBox Version 2005.2.108.0
EarthLink spamBlocker Version 1.0.0.1
EarthLink TotalAccess Version 2005.1.2.0
EarthLink TotalAccess Version 2005.2.98.0
EAsy Info
Electronic Arts - EA Games The Sims Version 1.80
Electronic Arts - EasyInfo 2 Version 2,0,2,5
Electronic Arts Inc. - EA Uninstall Version 1.04.00.356
Electronic Arts Inc. - EReg Version 1, 0, 0, 59
Electronic Arts, Inc. - EReg Version 1, 0, 0, 58
EReg Application Version 3, 0, 0, 0
FUJI PHOTO FILM CO., LTD. - FinePixViewer Version 2, 0, 0, 3
FUJI PHOTO FILM CO., LTD. - Registry Shaver Version 1, 3. 0. 1
FUJI PHOTO FILM CO.,LTD. - FinePixViewer Version 2.0.0.1
Gateway Menu Version 1.0.0.0
GWMDMpi
HdPhDetector Application Version 1, 0, 1, 0
Hewlett-Packard Co. - HP DeskJet A.03.01.03
Hewlett-Packard Company - HP Printer Assistant Version 2.1.98
Hoyle Classic Games
HP DeskJet Version 2,80,0,0
Intel Corporation - NMS Version 2.2.9.0
Lavasoft Ad-aware Plus Version 6.0.0.0
Lavasoft Ad-Aware SE SE 106
Macromedia Director Version 5.0.1
Maxis, a division of Electronic Arts Inc. - The Sims 2 Body Shop Package Installer Version 1.3.0.249
Maxis, a division of Electronic Arts Inc. - The Sims 2 Body Shop Version 1.0.0.999
Maxis, a division of Electronic Arts Inc. - The Sims 2 Body Shop Version 1.2.0.337
Maxis, a division of Electronic Arts Inc. - The Sims 2 Body Shop Version 1.3.0.249
Maxis, a division of Electronic Arts Inc. - The Sims 2 EP3 Version 1.3.0.249
Maxis, a division of Electronic Arts Inc. - The Sims 2 Nightlife Version 1.2.0.337
Maxis, a division of Electronic Arts Inc. - The Sims 2 Version 1.0.0.999
Microsoft (R) Windows Media (TM) Stream Editor Version 9.00.00.2980
Microsoft (r) Windows Script Host Version 5.6.0.8820
Microsoft Application Error Reporting Version 10.0.2609
Microsoft Clip Gallery Version 5.2.01.0223
Microsoft Clip Organizer Version 10.0.6308
Microsoft Corporation - Encarta Encyclopedia Version 11.0.0.0813
Microsoft Corporation - Internet Explorer Version 7.00.6000.16608
Microsoft Corporation - Messenger Version 4.7.3001
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0
Microsoft Corporation - Windows® NetMeeting® Version 3.01
Microsoft Corporation - Zone.com Version 1.2.626.1
Microsoft Data Access Components Version 3.525.1117.0
Microsoft Money Version 10.00.0809
Microsoft Office XP Version 10.0.6841
Microsoft Outlook Version 10.0.6838
Microsoft Streets & Trips 2001 Version 09.00.16.2001
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202
Microsoft® .NET Framework Version 2.0.50727.1433
Microsoft® .NET Framework Version 3.0.4506.648
Microsoft® Windows Media™ Encoder Version 9.00.00.2980
Microsoft® Windows Media™ File Editor Version 9.00.00.2980
Microsoft® Windows Media™ Profile Editor Version 9.00.00.2980
Microsoft® Works 6.0 Version 6.00.3221.3
Mozilla Corporation - Firefox Version 2.0.0.12
NVIDIA Driver Helper Service, Version 93.71 Version 6.14.10.9371
PC-Doctor For Windows 3.0 Version 3.0
piolch Module Version 1, 0, 0, 1
PLATO Learning, Inc. - iPLATO CLient Application Version 2, 0, 0, 0
PLATO Learning, Inc. - iPLATO Client Application Version 2, 5, 0, 0
Propel Software Corporation - EarthLink Accelerator: Version 5.0.1.1054
RollerCoaster Tycoon
Roxio - DirectCD Version 5.10 (121)
Roxio - Easy CD Creator Version 5.1 (57)
Roxio - Easy CD Creator Version 5.1 (57a)
Roxio Inc. - IMAPI Module Version 1, 0, 0, 4
Sierra On-Line - Hoyle Classic Board Games Version 1, 0, 0, 1
Sierra On-Line, Inc. Card Version 0, 9, 1, 1
SierraUtilites (32bit Version) Version 1, 6, 0, 4
Silitek Corporation - Daemon Version 1.0.0.0
Ulead AutoDetector Version 2.0.0.0
Ulead Instant Viewer Version 8.5.0.0
Ulead Photo Explorer Version 3.0.0.0
Western Digital - DLGDIAG for Windows Version 1.07.00
WinZip Version 8.1 SR-1 (5266)
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0
Yahoo! Messenger Version 7,0,2,120
Yahoo! Music Jukebox Version 2.2.2.058 (Build 058)
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