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Hi... Im new here and have had the same problem (amongst many others) recently...
I fixed this problem by changing the audio setting in BIOS....
When you boot your computer press either DEL or F8 to enter settings (depends on how old the computer is) before windows starts
Select Integrated Peripherals
Select OnChip PCI Device
Select Audio Controller
Select "Enabled"
Be sure to save these settings before you exit
I hope this works for you
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