[rrs18]

HI, and thanks for helping. This is the Belarc summary. I have performed the steps you described above. In the first, there is just no "Sound Playback" tab. I am stuck there. In the second, the start-up type is "automatic". Nothing to do there.

I have spent my whole life in tech support for mainframes, and this is very frustrating. I know it is not hardware, but my hands are tied.

Under system devices, for system speaker, it says "no drivers installed". But if i try and install one, it says i have the most current.

Any help, please,,
Thanks

Russ


Computer Profile Summary
Computer Name: Your-fsyly0jtwn (in WORKGROUP)
Profile Date: Tuesday, July 08, 2008 6:34:36 PM
Advisor Version: 7.2x
Windows Logon: Owner

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 3, v.3311 (build 2600) HP Pavilion 061 DQ173A-ABA A400N 0n81211RE101GAMIL10
System Serial Number: MXK4060YGZ NA400
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.70 gigahertz Intel Celeron
8 kilobyte primary memory cache
128 kilobyte secondary memory cache Board: MICRO-STAR INTERNATIONAL CO., LTD Gamila/Giovani/Neon series 030
Serial Number: 3B12173571
Bus Clock: 100 megahertz
BIOS: Phoenix Technologies, LTD 3.05 11/25/2003
Drives Memory Modules c,d
80.00 Gigabytes Usable Hard Drive Capacity
59.48 Gigabytes Hard Drive Free Space

IDE-DVD ROM 16x [CD-ROM drive]
Memorex 52MAXX 3252AJ1v2 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 5JV4NTFP, rev 3.06, SMART Status: Healthy 760 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 256 MB
Local Drive Volumes


c: (NTFS on drive 0) 74.09 GB 58.47 GB free
d: (FAT32 on drive 0) 5.91 GB 1.02 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Owner 7/8/2008 1:56:10 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never
SUPPORT_fddfa904 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Amyuni Document Converter 2.10 on LPT1:
Canon PIXMA iP4000 on USB001
Microsoft Shared Fax Driver on SHRFAX:
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
HP D7382A LCD [Monitor] (14.9"vis, s/n TT92801303, July 1999)
Bus Adapters Multimedia
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
Intel(R) 82801DB/DBM USB2 Enhanced Host Controller - 24CD Realtek AC'97 Audio
Communications Other Devices
Agere Win Modem


1394 Net Adapter
Realtek RTL8139/810x Family Fast Ethernet NIC
primary Auto IP Address: 71.98.195.191 / 24
Gateway: 71.98.195.1
Dhcp Server: 71.98.195.1
Physical Address: 00:0C:76:9D:E1:5E

Networking Dns Servers: 68.238.112.12
68.238.96.12
VIA OHCI Compliant IEEE 1394 Host Controller
Logitech Driver Interface (3x)
HID-compliant consumer control device
USB Human Interface Device (2x)
Visioneer OneTouch 8700 USB
Microsoft USB Comfort Curve Keyboard 2000 (IntelliType Pro)
Logitech HID-compliant Cordless Mouse
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
No details available
Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/10/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
Q950760 - Moderate (details...)
Q950762 - Important (details...)
Q951376 - Critical (details...)
Q951698 - Critical (details...)