I made the mistake of buying an HP after 20 years of owning Dells. What a hell I fell into. Leet me make this perfectly clear, NEVER BUY AN HP OR COMPAQ. NEVER PERIOD! My Pavilion A1520y died less than 2 years into ownership with a bad motherboard that HP well new they had a problem with. Just check out the class action lawsuits against them. When I called Tech "support" (that's a joke, and a bad one at that) all I got was the old "monkey with a script" routine, you are out of warranty, you are out of warranty, you are out of warranty. When I ask for the person, Vivian's last name she said she didn't have one. Go figure that out! When I ask to be transferred to a manager she said there wasn't one. Nice job to have. HP doesn't care a damn about its customers and all this will lead to yet one more class action lawsuit. I told the rep that it wouldn't cost them a hundred bucks to fix my PC and buy them some good PR, she just repeated the same old line, you are out of service. Way do they even hire humans when they can just patch us thru to a recording that does the same thing?
Now you may ask why I was calling HP for help on a PC that was out of warranty. Good question but catch this. A friend of mine called them because he had the exact same problem, PC shutting down completely for no reason at all and out of warranty. He called the same 800 number and the person he got sent him a new PC stating they knew they had bad mother boards. Go figure that out! I told this to the rep and had her pull up his record. She told me his warranty was good til 2009! A flat out lie unless they up his warranty when they sent him the replacement. So it looks like there may be one person out at HP that has some brains and heart or maybe they just could do the math on the purchase date of my friends PC.
Bottom line, HP SUCKS! Dell will listen to you and you can even contact Micheal Dell thru email but HP doesn't have managers according to Vivian. Yeah right! Time to look up some corporate numbers and addresses. I really hate companies that refuse to deal with their problems in a positive way. HP won't be around for long with this attitude.
