No Audio Device / No Playback Device "Grayed-out"

bookworm · #73 12-14-2008, 09:18 PM

Quote:

Originally Posted by dirkman

Same old story...
I have a Dell Dimension 2350 with integrated Intel 82845 and SoundMAX audio (BelArc dump at end). At some unkown point in the last n years, sound gave out. Control Panel shows 'No Audio Devices' and sound does not work.

Dell provides a Hardware Diagnostic tool. Running the audio diagnostic will play two-channel sound through the speakers without fail -- it's not a cabling, speaker, or chip integrity issue.

I have also purchased and installed a PCI card and a USB sound card, with no luck.

I've looked through this whole thread and done the following today:
- checked BIOS, Integrated Audio was indeed disabled (how?), re-enabled setting.
- Set a restore point

- Downloaded and installed latest chipset driver via Dell site.
- Downloaded and installed Intel 82845 driver via Dell site
- Downloaded and installed ADI 198x integrated sound driver from Dell site
(note both graphics and audio drivers are epoch 2003 -- likely these are default)

Belarc dump follows. Advice is greatly appreciated.
---------------

Operating System System Model
Windows XP Professional Service Pack 3 (build 2600) Dell Computer Corporation Dimension 2350 A01
System Service Tag: 6LPFM21 (support for this PC)
Chassis Serial Number: 6LPFM21
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer Corporation 07W080 A00
Serial Number: ..CN7082132EE0DR.
Bus Clock: 400 megahertz
BIOS: Mitac International A01 12/17/2002
Drives Memory Modules c,d
111.92 Gigabytes Usable Hard Drive Capacity
26.60 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8481B [CD-ROM drive]
Lite-On LTN486S 48x Max [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Maxtor 6 Y080L0 USB Device [Hard drive] (81.96 GB) -- drive 1
ST330013A [Hard drive] (30.02 GB) -- drive 0, s/n 3KE085K8, rev 3.33, SMART Status: Healthy 768 Megabytes Installed Memory

Slot 'A0' has 512 MB
Slot 'A1' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 29.98 GB 7.51 GB free
i: (FAT32 on drive 1) 81.94 GB 19.09 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 6/4/2006 9:43:52 PM (admin)
Barb 10/19/2008 4:39:55 PM (admin)
Dirk 12/12/2008 9:55:35 PM (admin)
Jansen 3/23/2008 11:04:18 AM
valkd 7/13/2008 9:42:25 AM
local system accounts
ASPNET never
Guest 7/17/2004 8:16:55 PM
HelpAssistant never
IUSR_MASTER 7/18/2004 12:59:57 PM
IWAM_MASTER 7/18/2004 12:59:58 PM
SUPPORT_388945a0 never
SUPPORT_3f151ab9 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

HP 2000C on \\VALKKIDS\Printer
HP Deskjet D4200 series on USB002
HP LaserJet 4L on LPT1:
hp photosmart 7600 series on USB001
SMART Print Capture Driver on IcePortER:
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
MusCVideo32 [Display adapter]
DELL E772c [Monitor] (15.7"vis, s/n 641802AG0EPV, October 2002)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7 MusCDriverV32
SoundMAX Integrated Digital Audio
Communications Other Devices
Conexant SmartHSFi V92 56K DF PCI Modem

Broadcom 440x 10/100 Integrated Controller
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0B

B:0F:25:26

Networking Dns Servers: 207.69.188.186
207.69.188.187
HID-compliant consumer control device (2x)
HID-compliant device
USB Human Interface Device (2x)
Microsoft USB Dual Receiver Wireless Keyboard (IntelliType Pro)
Microsoft USB Dual Receiver Wireless Mouse (IntelliPoint)
Generic USB Hub
USB Composite Device
USB Mass Storage Device
USB Root Hub (4x)
Virus Protection [Back to Top]
McAfee VirusScan Version 99.9.99
Realtime File Scanning On

check these first

Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device

Start / Control Panel / Administrative Tools / Component Services / a separate window will open – in left pane click Services(Local) from the tree / Scroll down to Windows Audio service / if the service is Disabled or Manual right click > select Properties > under Startup Type change to Automatic > click Apply / click Start > OK Reboot

http://support.euro.dell.com/support...atid=&i mpid=

ok, first install the chipset driver - then RESTART your comp, doesn't work unless you Restart before installing any other drivers

ADI 198x can be picky, try installing this way, use the If No setup file method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions