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Originally Posted by neh7766
Hi,
I seem to have the same issue. I recently recieved my laptop (which was used by someone else before me) and I have no sound. In the wizard hardware the multimedia audio controller has a yellow questionmark and exclamation mark in front of it. Software update couldn't find the driver.
After running Belarc it showed none detected for multimedia:
Operating System
Windows XP Professional Service Pack 3 (build 2600)
System Model
TOSHIBA TECRA M2 PTM20C-4MP2S
System Serial Number: Y4089208H
Enclosure Type: Notebook
Processor a
1.60 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
Main Circuit Board b
Board: TOSHIBA Portable PC Version A0
Serial Number: $$C04XT7RE
Bus Clock: 100 megahertz
BIOS: TOSHIBA Version 1.40 09/07/2004
Drives
40.01 Gigabytes Usable Hard Drive Capacity
14.05 Gigabytes Hard Drive Free Space
MATSHITA UJDA750 DVD/CDRW [CD-ROM drive]
FUJITSU MHT2040AH [Hard drive] (40.01 GB) -- drive 0, s/n NP12T4B25SKC, rev 006C, SMART Status: Healthy
Memory Modules c,d
512 Megabytes Installed Memory
Slot 'DIMM 0' is Empty
Slot 'DIMM 1' has 512 MB
Local Drive Volumes
c: (NTFS on drive 0) 40.01 GB 14.05 GB free
Can you please help me with this. Let me know if you need more info from me.
Thanks a lot
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go here to Toshiba Canada
http://209.167.114.38/support/Download/ln_byModel.asp
input: Notebook - Tecra - M2 - PTM2OC-4MP2S
a seperate window will open, your Soundmax audio driver is there
Set a System Restore Point before installing just in case
Start / All Programs / Accessories / System Tools / System Restore – click radio button Create a restore point and follow instructions