[mrduke03]

I currently work as a FLA (Tech Support Rep) for HP. I absolutely LOATHE the job, unfortunately in today's economy I know that there are not a lot of other jobs that will pay as well other than factory work.
HP like many other companies has outsourced there Tech Support for NB's to a company named Teletech, (my actual employer). Currently if you call in for tech support on a notebook you have a VERY strong chance of being routed to 1 of 2 centers. Mine or the other main center which Teletech has in Bacoor in the Philippines. I feel everyone's frustration with having to deal with someone who doesn't speak English as there 1st language. I deal with it all day everyday when I have to transfer a customer and I struggle to explain the situation to the next tech agent.

I spend all day feeling frustrated by the company and their horrible policies. I have to suck it up and try and defend a company who's policies I disagree with and who's product after working here for this long would never buy (I bought a Macbook last week!)
If anyone has any questions on ways to resolve your issues or about phone numbers that will get you through faster, I would be more than happy to provide whatever information I can.

Once again, I already spend all day getting bitched at by customers, so PLEASE don't send me messages just to say how much HP sucks. I already know! TRUST ME!