[ctwerner]

Here is my situation and problem:

I'm logged onto the internet via 56K modem. I'm surfing the web using internet explorer (latest version) and I also have outlook open. If I receive an external phone call to my phone line, both outlook & internet explorer loose connection with my phone line connection, even though the connection is still active. If I try to refresh the page, it can't seem to find the internet connection. If I exit both programs (still leaving my phone connection active) and then try to reload either one, I still can't seem to achieve connectivity between either one and the phone line connection. If I try to connect something else, such as Norton live, it can't recognize the phone line either.

My only solution is to disconnect my phone connection and start all over. But here is the next problem. When I go to disconect the connection, it takes almost 2 minutes for the system to go through the process.

This is a new problem that has appeared in the last 2 weeks. I'm not aware of any new software or downloads that have happend during this period, with exception of the blaster fix and the W32 worm fix. I'm positive it happens when I get a phone call because I can correlate between the time I lost connectivity and a phone message waiting in my in-box. My internet provider is telling me to disable the call waiting feature to solve my problem. That isn't correcting the root cause problem, just a band-aide fix.

What is causing this problem?

My system:

Compaq Presario 5190
Windows XP home upgrade (SP1 upgrade installed)
Compaq Data Fax, driver date 7/1/2001 version 5.0.0.2

Call waiting on phone line