What do I do if I get a PPP failure / PPP timeout or 650 / 718 / 721 / 645 error message?
i) check you have a normal dial tone on your associated line
ii) check all leads are connected
iii a) USB (home and business 500) unplug the modem, power down and then power up your PC, plug the modem only when your computer returns to its desktop then attempt to reconnect.
iii b) Ethernet (business PLUS) power down your ADSL router for up to 3 minutes then power up before attempting to reconnect.
This may resolve your connection problem.
If you still need some help, call the the ISP
