[losinsusan]

This is my last ditch effort before resorting to a reformat. AVG found PSW Agent H in a document and settings file. It can't be moved to the vault. It is basically just there. The computer runs perfectly. Took me hours to find any information on this trojan. Its a keystroker that seems to only be found by people with AVG. I did a trojanscan and tried several other programs. They all say I am clean. I installed Mcafee and its also found nothing. AVG has no information on this. The files can't be deleted after shutting down all running programs with the task master because you can't find the files needed. They gave me the names and they aren't there!! I tried to shut down system restore already and scan and remove, but to no avail. Won't work. I have tried to just do a system restore and it blocks it with a pop up from AVG saying this virus is in the volume information. Its my son's computer. Fairly new. He only uses his AOL messanger to chat with friend at school. He doesn't even have email. So it didn't come from an attachment. Its so strange. We keep all our virus protection up to date, but I have sinced learned that in not enough. I think a reformat is the easiest option. Any ideas??? I have spent two full days on this!