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when you turn on the system power do the num lock,caps lock and scroll lock lights on the right hand side of the keyboard light up? if they do try tapping the F8 key constantly while booting to try and get to the boot menu options. use the arrow keys to select safe mode. if that has worked try to login to your account and go to start>all programs>accessories>system tools>system restore and restore to a date before you used the norton program because we know if you booted in safe mode that way, the keyboard works and it is a windows problem.
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