Unfortunately, I have heard that if you are using the free Basic version of MusicMatch Jukebox, you will not recieve technical support...
If it helps - here are the two emails I received in response to my problem - both were helpful to me, but I don't know if they have any direct relevance to your problem:
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Hello,
Thank you for contacting the Musicmatch Technical Support Department. This is an automatic reply. We respond to all emails in the order in which they are received. For this reason, please do not resubmit your technical support request unless specifically instructed to do so.
The average response time is currently 24 hours.
Registered Musicmatch Jukebox Plus customers receive priority technical support. To verify that you are a registered Musicmatch Jukebox Plus user, click the Help menu within the software then select "About Musicmatch Jukebox". At the bottom of the "About Musicmatch Jukebox" window, you should see your Upgrade Key. If you see the word "unregistered" in the Upgrade key field, you are currently using Musicmatch Jukebox Basic. Also, at the top of the "About Musicmatch Jukebox" window, you will find the version number. To purchase Musicmatch Jukebox Plus, click the Help menu within Musicmatch Jukebox Basic, select "Registration" then select "Purchase". If you prefer, you can purchase directly from our web site:
http://www.musicmatch.com
To prevent unnecessary delays, please make sure you are using the most up-to-date version of Musicmatch Jukebox. To check for any new releases, first make sure you are connected to the Internet then do the following:
- Open Musicmatch Jukebox
- Click the Options menu
- Select "Update Software"
- Select the option to "Update Software to latest release"
- Click the "Continue" button
This will perform a quick update check. If a newer version of Musicmatch Jukebox is found, the software will be updated and restarted.
You may be able to find the answers to your questions much faster at any of the various locations:
For FAQ's, interactive tutorials and usage instructions starting with the basics all the way through advanced topics, point your Internet browser to the following web page:
http://www.musicmatch.com/info/user_guide/
The Musicmatch searchable Knowledge Base:
http://www.musicmatch.com/form/support/
Another good source of information about Musicmatch Jukebox features and functionality is Musicmatch Jukebox Help. You can view the help documentation by clicking the "Help" menu within the software and selecting "Musicmatch Jukebox Help" from the popup menu.
To change or cancel a Musicmatch MX subscription trial or renewal, use the following URL to login to your account management web page:
http://www.musicmatch.com/acctmgmt/
We look forward to assisting you and thank you for your patience and support!
Best Regards,
Musicmatch Technical Support
Note! The reply to your request will contain a unique support tracking number, please include this number in any emails.
<!-- $$NAS$$ -->
Hello Brian,
Thank you for contacting Musicmatch Support.
I apologize for the inconvenience you have experienced.
I would like to have you uninstall and reinstall Musicmatch Jukebox by doing the following:
- Click the Start button on the Windows taskbar.
- Click "Control Panel".
- Click "Add or Remove Programs".
- Select "Musicmatch Jukebox".
- Click the "Change/Remove" button.
- Select "Yes" if you are asked to verify that you want to remove any shared files.
- Reboot your PC.
Once your system has restarted, please continue with the following:
- Open Windows Explorer.
- Navigate to the Musicmatch installation directory (typically "C:\Program Files\Musicmatch\")
- Rename this folder to "Musicmatch OLD"
- Reinstall Musicmatch Jukebox by running the setup file downloaded from the Musicmatch web site.
http://dnld.musicmatch.com/builds/MMD/PC/DNL/999990000/
- Reboot your PC once again.
If the problem is resolved with this new version and you wish to restore your library and playlists, you can do the following:
- Close Musicmatch Jukebox.
- Drag the Library and Playlist folders from the "Musicmatch OLD\Musicmatch Jukebox" directory to the newly installed C:\Program Files\Musicmatch\Musicmatch Jukebox\ directory.
- Reopen Musicmatch Jukebox.
Since you have purchased Musicmatch Jukebox Plus, please be sure to re-enter your key once you've reinstalled the software to enable the Plus features. To enter your key, please do the following:
- Open Musicmatch Jukebox.
- Click the "Help" menu.
- Click the "Registration" menu option.
- Select the "Enter Key" menu option.
Enter your 20-character key in the field provided. When entering your key please ensure that you enter it in all caps, and that you include the hyphens. We suggest that you copy your key from your purchase confirmation email, and then paste it into the "Enter Key" field. This will prevent any possible typing mistakes.
If the problem continues, we would like to ask you to submit a new set of diagnostic logs. The new logs may contain new and/or different information about the source of the problem.
To submit new diagnostic logs, please do the following:
- Open Musicmatch Jukebox.
- From the Help menu, select "Request Technical Support".
In the fields provided, please include the following information:
- A brief summary the problem you are experiencing.
- The unique tracking number at the bottom of this email.
- The following text (for routing purposes):
MMJBCOMP=Misc
- Enter your email address and name into the spaces provided.
- Place a check in each of the checkboxes under "Files".
- Click the "Yes" under "Would you like to send this information to Musicmatch now?"
Sincerely,
Nadeem
Musicmatch®
Technical Support
Search the Musicmatch Knowledge Base to find answers to many Musicmatch topics at the following URL:
http://musicmatch.com/form/support/
Please let us know how we're doing by completing the support satisfaction survey at the following URL:
http://mmjb.mmguide.musicmatch.com/s...Survey_Talisma
--- Original Message ---
Received: 10/03/2004 07:47am Pacific Standard Time (GMT - 7:00 )
To:
diag@ted.musicmatch.com
Subject: Technical Support Request # 1258687
DIA_ID 1258687
MMJB_KEY 72K9K-3KL47-7Q3LG-U77W2
VERSION 9.00.0156MMD
TSR PUSH
EMAIL CUSTOMER Brian
The following files were submitted with this request:
usr = Yes
mmcd = Yes
dia = Yes
rec = Yes
mmcd_rpt = Yes
altlog = Yes
mmjblog_sav = Yes
mmupdate_log = Yes
certificate = Yes
offers = Yes
The following files did not upload correctly:
------------------------------------------------
PC DESCRIPTION
== ===========
Computer Profile Summary
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation XPST500
Processor a Main Circuit Board b
500 megahertz Intel Pentium III
32 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation SE440BX-3 AA722396-108
Serial Number: 0007335T12461967000L
Bus Clock: 100 megahertz
BIOS: Intel Corp. A11 10/13/2000
Drives Memory Modules c,d
93.70 Gigabytes Usable Hard Drive Capacity
27.19 Gigabytes Hard Drive Free Space
TOSHIBA DVD-ROM SD-M1212 [CD-ROM drive]
YAMAHA CRW-F1E [CD-ROM drive]
3.5" format removeable media [Floppy drive]
IBM-DJNA-371350 [Hard drive] (13.68 GB) -- drive 0, s/n GM4GM024793, rev J7NOA30K, SMART Status: Healthy
MAXTOR 6L080J4 [Hard drive] (80.05 GB) -- drive 1, s/n 664256611657, rev A93.0500, SMART Status: Healthy 640 Megabytes Installed Memory
Slot ''J6J1'' has 256 MB
Slot ''J6J2'' has 256 MB
Slot ''J7J1'' has 128 MB
Local Drive Volumes
c: (on drive 0) 13.66 GB 4.02 GB free
f: (on drive 1) 80.05 GB 23.17 GB free
Controllers Display
Standard floppy disk controller
Intel(r) 82371AB/EB PCI Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA RIVA TNT2/TNT2 Pro [Display adapter]
Dell ULTRASCANP990 [Monitor] (18.0"vis, s/n 2221DA4C6069, June 1999)
Bus Adapters Multimedia
WinXP Promise Ultra133 TX2 (tm) IDE Controller
Intel(r) 82371AB/EB PCI to USB Universal Host Controller CineMaster C 3.0 WDM Main Driver
Cinemaster C WDM DVD Driver
Creative SB Live! Value (WDM)
Creative SBLive! Gameport
------------------------------------------------
DETAIL
======
I labsolutely ove Musicmatch 9.0, I bought the Plus version. However - as I''ve been using it more and more, I can''t help noticing - this thing is a TOTAL SYSTEM HOG.
Am I doing something wrong? My system is a bit behind the times, but really, a musicplayer should not be using up 40-60% of my CPU just to play back MP3s - I can''t use it, it''s that simple. Any tips? Any user groups? Any scalability? I run DFX, but no visualizations. Help.
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LOG ACCESS
=== ======
Uploaded logfiles can found at:
http://logs.musicmatch.com/logs/view...1258687&MODE=2
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