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You should perform a System Restore with Windows in normal mode if possible. That is the generally accepted method. However, SR's success rate is very low in ME (even in XP it can fail) and most system-builders I know actually disable SR before the customer takes delivery of it because it is so unreliable they believe it to be largely a waste of disk-space and gives the customer a false sense of security as far as system backup is concerned. Regarding your actual problems, you need to be more specific in order to receive any relevant repair advice. It's been said many times before, I know, but a disk-image backup is the only trustworthy thing you can fall back on, though I realise it's too late for that now. But it's sound advice you should pass on to your client when he's up and running again.
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