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I am experiancing the same problem. It started when I downloaded version 9. I tried reloading it 2 or 3 times and each time it seems to install and run properly, but non of the "online" features work (however, I think I was able to register my PLUS subscription). Nothing online worked then either.
I finally got fed up and uninstalled the software, made sure the Windows Registry Key was gone, deleted the Musicmatch folder in my Program Files folder and downloaded version 8 from a site that offers older downloads. Guess what -- it works fine.
My conclusion: version 9 has a connectivity issue and they haven't found or fixed it yet.
Let me know if you need help loading version 8.
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