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Originally Posted by newdls
Hello this is my first time here.. I am writing this for a friend, he is having problems with his computer. He can only browse the net and chat, he can not go into any files, start menu, shortcuts. He has Windows XP.. He tried to reinstall the windows but he can't access it.. What should he do? Anyone with answers will greatly be appriciated.
thanks
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More information would be very useful.
What kind of anti-virus is the computer running?
Has he followed the instructions in
this thread?
What do you mean by "He tried to reinstall Windows, but he can't access it"? Was it a clean install (format, and then install) or a repair install?
The more information you can provide, the better the replies will be.
Cheers!