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It`s quite possible that he doesn`t have the right XP disc for his machine...
sometimes when its a dell, compaq, hp, etc...it wont let you install windows because its not the systems disk that came with the machine.
deleting the partions, and zeroing the hard drive might be the only solution.(as long as they have a true xp disc to re-install)
As usual, more info would be good....
type of pc?
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