Quote:
|
Originally Posted by Grimmwor
I am getting the following error when moving files around on my hard drive, particularly when I move items (drag and drop) on my start menu. I have Windows XP SP1. I use Norton Internet Security 2003, and keep both patched and up to date. I have not had any viruses. The problem seemed to start sometime after I installed the ntdll buffer overflow vulnerability patch and installed Norton Internet Security 2003 (I had NIS 2002 all last year; I uninstalled and upgraded to 2003).
I get the following error message in a pop-up dialog box:
"Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."
Here are the error details:
Error Signature
AppName: explorer.exe
ModVer: 5.1.2600.1217
AppVer: 6.0.2800.1221
Offset: 00007ec4
ModName: ntdll.dll
An important thing to note: I have a Creative Sound Blaster Audigy 2 Sound card. When this problem occurs, the Creative Volume Control and Creative MediaSource Go! icons in my system tray disappear (but not any of the other icons in my system tray), and then the screen goes blank for a moment (even the Windows task bar and start button disappear for a moment), and then everything comes back and seems to be OK (except for the Creative system tray objects).
I have tried uninstalling and reinstalling sound blaster drivers and utilities. Uninstalling and reinstalling NIS. Reapplying the windows ntdll patch. It has been suggested to me that I should perform a Repair Installation, but you know what, I do not accept that as a viable fix to any problem. It is absolutely absured (IMHP) to completely reinstall an OS to correct an error message. I guess because I am a programmer, I think like a programmer. There is a bug somewhere; we need to find it and correct it, not shoot it with a shotgun.
Anyway, any help/ideas/suggestions/thoughts would be greatly appreciated. Just reply to this post and I'll get an email. I have conducted an exhaustive search on the internet, and there are other people with this exact same problem and error message (same offset), so I know I am not the other one. The only solution I've been able to find so far is to do a repair install. That's bullcrap.
|
Try this chico it isn't a certified solution I'm a novelist not a software engineer but I did this and it worked.
Getting rid of explorer errors in computers with the AMD chip on board.
It'll leave you vulnerable to virus maybe but at least you'll be able to use your computer unless you are terminally stupid then you should have no trouble with it. If you are and prone to sue then forget everything I just told you.
1.click the Start button at the bottom left of your screen
2.click the Control Panel menu item
3.then double-click the System icon.
4.Click the Advanced tab
5.Find the item marked Performance right under there is a button that says Settings.
6.Click the Data Execution Prevention tab.
7.You'll see two options in that window click the second option that says "Turn on DEP for all programs and services except those I select."
8. when you are finished with that then click the 'add...' button it should be visable at the bottom of the box. then you have to find where the file 'explorer.exe' resides on your computer most of the time it's something like this c:\windows\explorer.exe anyway add explorer to that list. It'll give you a warning just ignore it and click ok. Then you reboot and if you try it everything should work just fine.
and add any program you are sure isn't a trojan but you are having a devil of a time getting it to run to that list as well. Good luck, man.