Is there a recovery DVD in your computer's packaging? Maybe the CD/DVD has already been made but the system doesn't know about it.
Is that possible? Some other OEM machines come with Recovery CDs or Master CDs and some have a Recovery partition and you have to make them yourself. e.g. Packard-Bell.
Quote:
IMPORTANT: If the customer has restored the computer at any point using the burned Recovery Media, this patch will not work.
In that instance, the only backup media available for the customer is the D: recovery partition. Attempting to run the
ResetRmc.exe patch in this instance causes the following error message to appear:
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Can you say what that error message is please. I would just like to keep a record of it.