Last my week old scanner a Canon Lide 20 stopped working (error message suggested a broken cable). This was not the case and after some preliminary investigations I thought the scanner was defunct and bought a replacement (Canon Lide 60).
After uninstalling the old version and software I installed the new scanner software and all was going splendidly with the following messages being received:
‘Found New Hardware’
‘Your hardware is installed and ready to use’
I also got a message saying the device can perform faster but on my fairly old machine I do not have any ‘Hi-Speed USB ports.
Unfortunately to my dismay, when I tried to scan my first pictures I got the following message headed by Scan Gear CS:
‘Cannot communicate with scanner. Cable may be disconnected or scanner may be turned off. Check status. Scanner driver will be closed.
After closing this message a further message was displayed under the header ‘Canoscan Toolbox: ‘Unable to open TWAIN source. Please check connection. Then restart toolbox’.
I have removed the software and re-installed on a couple of occasions but to no avail. Also when I have looked in the ‘Device Manager’ the scanner is not there? Does anybody know what the problem might be? I suspect the problem maybe software related.
One other thing, when I installed my new scanner on 2 other computers everything was working correctly.
Advice, tips etc gratefully received!
bartnickikb
bartnickikb@o2.pl