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Old 12-21-2005, 06:30 PM
bookworm's Avatar
bookworm Offline
Sound Queen
 
Join Date: Sep 2002
Location: Lancashire England
Posts: 10,255
Quote:
Originally Posted by IcerX
Having the same problem as some people on this thread, no sound, and in Device Manager there is a question mark/exclamation point on two items, 'Multimedia Audio Controller' and 'PCI Input Device'. There is also a exclamation point next to a '1394 Net Adapter #2' under Network Adapters. Niether one can find the correct drivers anywhere on my comp, including the Gateway CD that came with it.

I called Gateway tech support, where they had me uninstall all three of these items from the device manager. On reboot, they appeared again as 'new hardware' and the woman told me that meant my soundcard was broken and I would have to purchase another one. Of course that means $$ so obviously im getting a 2nd opinion here

Heres most of my profile from Belarc


~~~~~~

Operating System System Model
Windows XP Home Edition Service Pack 1 (build 2600) Gateway YORKTOWN 4000806
System Serial Number: 0029280605
Chassis Serial Number: 0029280605
Enclosure Type: Desktop
Processor a Main Circuit Board b
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845PECE AAC11812-103
Serial Number: IUCE24406387
Bus Clock: 133 megahertz
BIOS: Intel Corp. RG84510A.15A.0021.P11.0210160839 10/16/2002
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
2.40 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8481B [CD-ROM drive]
MATSHITA DVD-ROM SR-8588 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800BB-53CAA1 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMA8E4916592, rev 17.07W17, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'J6G1' has 512 MB
Slot 'J6G2' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 80.02 GB 2.40 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 2/17/2004 5:07:24 PM (admin)
Owner 12/20/2005 10:53:34 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

EPSON Stylus C42 Series on USB001
Controllers Display
Standard floppy disk controller
Intel(R) 82801DB Ultra ATA Storage Controller - 24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] RADEON 9600 SERIES [Display adapter]
RADEON 9600 SERIES - Secondary [Display adapter]
Gateway FPD1830 [Monitor] (18.2"vis, July 2003) (2x)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 SoundMAX Integrated Digital Audio
Unimodem Half-Duplex Audio Device
Communications Other Devices
GTW V.92 Voicemodem


1394 Net Adapter #2
Intel(R) PRO/100 VE Network Connection

OHCI Compliant IEEE 1394 Host Controller
PS/2 Millennium Keyboard
Logitech USB WheelMouse
USB Printing Support
USB Root Hub (4x)

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help would be fantastic, ty

These are your drivers available from Gateway, inputing your serial No: shows you have a gateway 500X comp

Set a System Restore Point before installing each driver just in case

Go here to Gateway http://support.gateway.com/support/d...s=Windows%20XP

First, this driver must be installed separatley, under My Motherboard Downloads get 751351.exe - Intel Chipset Software Installation Utility, install and then RESTART your comp. Do not install any of the other drivers

2nd under My Sound Downloads get 7513150.exe Soundmax Intergrated Digital Sound Driver, install

3rd not to sure about this but under My Network Driver try the 7512978.exe Intel Pro/100 VE Network Driver

When you download, save these drivers where you can easily find them, they are all exe files, just double click to install.

Hope this helps
__________________
Hope this helps

Barbara MCP

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