PC World (UK) review of repair services
11-12-2006, 03:36 AM
|
|
Registered User
|
|
Join Date: Nov 2006
Posts: 222
|
|
|
PC World (UK) review of repair services
Interesting article here on how good (or not) is PC World (UK) at repairing PCs.
http://www.techspot.com/news/23508-d...r-your-pc.html
So now we know for sure what many have thought.
OJ |
11-17-2006, 02:56 AM
|
 |
Registered User
|
|
Join Date: May 2004
Location: London, England
Posts: 1,663
|
|
Typical, as far as I'm concerned, OJ!
Awful service, as far as I can remember, if you can actually attract a member of staff. Usually, you can't, becasue they are so scarce.
The last time I went there was approximately 4 years ago, for a flash drive, out of necessity, unfortunately.
The majority of their staff are uninformed and really don't know what they are 'talking about', IMO, more's the pity.
PC World really should invest more in their staff, and maybe they wouldn't have such a high staff turnover, or reputation, IMO.
Just my '2 cents worth'. 
__________________
An ounce of prevention is worth more than a pound of cure
Proud Member of the Alliance of Security Analysis Professionals (ASAP) 2006
|
08-14-2007, 10:44 AM
|
 |
Registered User
|
|
Join Date: Aug 2007
Location: London UK
Posts: 369
|
|
|
i went to pc world and inquired about a printer i ask for specs,, res,, ppm buffer size etc..the guy was boggled..also they read off the card on the pc the specs etc..there all thick ..as for the service deptment for repairs i think they have a checkpoint written down to diagnose pc problems..what could go wrong and steps to check.. IDIOTS,, the lot of them,,its the same in comets..lots of plebs reading the specs of the cards in front of the systems.
|
08-14-2007, 11:31 AM
|
|
Registered User
|
|
Join Date: Aug 2007
Location: Ayrshire, Scotland
Posts: 9
|
|
|
If you actually check...
None of the staff in PC World have any qualifications 2 do with Computing, Programming etc.....
One of them at my local store does'nt even have a computer and didnt know what a CD-R was...
and at that i will rest my case....
:P
__________________
Coz I am whatever you say I am,
If i wasn't then why would I say I am!
|
08-15-2007, 09:45 AM
|
|
Registered User
|
|
Join Date: Nov 2006
Posts: 222
|
|
Quote:
|
Originally Posted by Lauren-x
One of them at my local store doesn't even have a computer and didn't know what a CD-R was...
|
Now that I do find utterly amazing.
It prompts me to wonder ... exactly how much do PCW pay their staff and on what basis? Salary only? Commissions only? A mix?
Phrases with the words "peanuts" and "monkeys" come to mind.
OJ
__________________
The only truly secure system is one that is powered off, cast in a block of concrete and sealed in a lead-lined room with armed guards - and even then I have my doubts.
Eugene H. Spafford
|
09-02-2007, 06:10 AM
|
|
Registered User
|
|
Join Date: Aug 2007
Location: London UK
Posts: 369
|
|
|
pc world charge £50 ..if you buy a system they charge that to come run and set it up..FFS you got to pay someone to come run and plug the leads into the power and leads into the pc.and your spending what 600 quid ..its a gimmick they also advice you to get notron etc,,so theres another 30 quid..by the time the guy leaves you,,your have spnt another 80 to 100 quid..why donthey just sayspend over 600 quid on a pc system and we will set up for free..there all idiots.
__________________
AMD Phenom 64 9850 quad core 2.5 gig Artic 64 cooler HS/F
4 gig DDR2 ram
Nvidia 9600 GT 1gb gigabyte silent PCI-E (upgraded)
sata 360gb HDD 7200
M-audio 2496
Dell silver 22 " widescreen mon
500 watt psu (upgraded) zalman silent PSU
windows xp SP3
windows vista ultimate SP1
internet connection
24 mb D/L LLU 1.5 mb U/L
|
10-22-2007, 04:47 AM
|
 |
Registered User
|
|
Join Date: May 2006
Location: Falmouth, Cornwall, UK
Posts: 272
|
|
|
IMHO The only reason the company I work for stays in business is because of the people that PC world seem to P-off. Were a small company down in Falmouth, Cornwall, UK with a PC world store in our back yard (Truro, Cornwall, UK) but we get a lot (and I mean a lot) of customers that want either a new PC or our services compared to PC World which have treated them badly in the past.
!!! W00T, For Us !!! lol.
__________________
SKULLZ
P.I.C.N.I.C = Problem In Chair Not In Computer
|
10-22-2007, 11:10 AM
|
|
Registered User
|
|
Join Date: Nov 2006
Posts: 222
|
|
You're obviously offering better customer service than PCW. Well done you. Keep it up. 
OJ
__________________
The only truly secure system is one that is powered off, cast in a block of concrete and sealed in a lead-lined room with armed guards - and even then I have my doubts.
Eugene H. Spafford
|
| Thread Tools |
Search this Thread |
|
|
|
| Display Modes |
Rate This Thread |
 Linear Mode
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
All times are GMT -5. The time now is 04:22 AM. |
|
|
|
