Help problem with Sound !!!!

[bookworm]

Originally Posted by beej

Hya Bookworm,

No even with headset no sound

Anything else ....

Regards Beej

Take a look at this, I'm going to dig further and look for a fix, this does appear to be the problem http://support.microsoft.com/default...b;en-us;305904

Cheers

[bookworm]

Originally Posted by bookworm

Take a look at this, I'm going to dig further and look for a fix, this does appear to be the problem http://support.microsoft.com/default...b;en-us;305904

Cheers

Can you go here http://pcworld.ipi.net/ and follow this path

Launch the site > Support Center > Advent Laptops > 7xxx range > 7045 notebook > on the right No sound from headset ( or headphones ) when connect > in top right hand corner see Related FAQs > No sound from speakers, but headphones

Cheers

[beej]

Originally Posted by bookworm

Can you go here http://pcworld.ipi.net/ and follow this path

Launch the site > Support Center > Advent Laptops > 7xxx range > 7045 notebook > on the right No sound from headset ( or headphones ) when connect > in top right hand corner see Related FAQs > No sound from speakers, but headphones

Cheers

Hya Bookworm,

I am very grateful for your assistance.
Thank you!!!!!!

I have done all of the above but still no luck.
While I was looking in device manager under Sound,video and game controllers.
I was checking all the properties of the drivers and codecs listed.
Under Legacy Audio Driver I can find nothing listed in properties
Under Lecacy Video capture devices nothing listed in properties.

Does that mean the above driver and device is not installed?

I know that you must use your valuable spare time to answer these questions thanks again.

Bye Beej

[bookworm]

Originally Posted by beej

Hya Bookworm,

I am very grateful for your assistance.
Thank you!!!!!!

I have done all of the above but still no luck.
While I was looking in device manager under Sound,video and game controllers.
I was checking all the properties of the drivers and codecs listed.
Under Legacy Audio Driver I can find nothing listed in properties
Under Lecacy Video capture devices nothing listed in properties.

Does that mean the above driver and device is not installed?

I know that you must use your valuable spare time to answer these questions thanks again.

Bye Beej

We haven't updated the chipset driver, but I am not sure what chipset you need, I know you have a SiS board, and this from SiS is the Chipset Identifyer, it will tell you which chipset drivers you need,there are 2 listed for your comp 650 Northbridge + 916,Southbridge I know we have updated 650 once but that was just for graphis, the 916 Southbridge is the one that deals with AC'97 Audio and this way there can be no doubt,if any confusion just post back with what it says you need.
http://www.sis.com/support/support_prodid.htm

as before Create a System Restore Point just in case

Hope this helps

[beej]

Originally Posted by bookworm

We haven't updated the chipset driver, but I am not sure what chipset you need, I know you have a SiS board, and this from SiS is the Chipset Identifyer, it will tell you which chipset drivers you need,there are 2 listed for your comp 650 Northbridge + 916,Southbridge I know we have updated 650 once but that was just for graphis, the 916 Southbridge is the one that deals with AC'97 Audio and this way there can be no doubt,if any confusion just post back with what it says you need.
http://www.sis.com/support/support_prodid.htm

as before Create a System Restore Point just in case

Hope this helps

Hya Bookworm,

These are the results I hope you do not mind I just done a copy and paste job.

Results:

North Bridge Chipset: M650
South Bridge Chipset: 962/962L
Graphics Processing Unit:


Related drivers:


Categories DensityDevice Available for Download
Graphics SiS Real256 Graphics
AGP SiS Acceleration Graphic Port
IDE SiS IDE Controller
USB1.1 USB 1.1 x 2 N/A. Provided by OS.
USB2.0 USB 2.0 N/A. Provided by OS.
Audio SiS 7012 Audio Controller
LAN SiS 900 Fast Ethernet Controller

Thanks Bookworm and have a nice day.

Bye Beej

[bookworm]

Originally Posted by beej

Hya Bookworm,

These are the results I hope you do not mind I just done a copy and paste job.

Results:

North Bridge Chipset: M650
South Bridge Chipset: 962/962L
Graphics Processing Unit:


Related drivers:


Categories DensityDevice Available for Download
Graphics SiS Real256 Graphics
AGP SiS Acceleration Graphic Port
IDE SiS IDE Controller
USB1.1 USB 1.1 x 2 N/A. Provided by OS.
USB2.0 USB 2.0 N/A. Provided by OS.
Audio SiS 7012 Audio Controller
LAN SiS 900 Fast Ethernet Controller

Thanks Bookworm and have a nice day.

Bye Beej

Well I don't believe it, Advent do not show your model on their site, but still advertised for sale ) it's been mostly guess work, not now. Get the IDE SiS IDE Controller this is your chipset driver, download and install, if still no sound go back and get the Audio SiS 7012 Audio Controller and install. This should do it.

Hope this helps

[beej]

Originally Posted by bookworm

Well I don't believe it, Advent do not show your model on their site, but still advertised for sale ) it's been mostly guess work, not now. Get the IDE SiS IDE Controller this is your chipset driver, download and install, if still no sound go back and get the Audio SiS 7012 Audio Controller and install. This should do it.

Hope this helps

Hya Bookworm,

I have downloaded both the controller and audio.

The problem which is happening now is that it is not playing the CDs.

It stopped playing CDS after I downloaded the audio driver

Under SiS 7012 Audio Driver Properties ,General it says
"This device cannot start (code 10)

I do not know if i mentioned this before but in Sound and Audio Properties
Under Volume Tab

It has a picture of a sound icon and beside it say "No Audio Device"

Does this mean i do not have a sound card ?

As every I will await your reply

[bookworm]

Originally Posted by beej

Hya Bookworm,

I have downloaded both the controller and audio.

The problem which is happening now is that it is not playing the CDs.

It stopped playing CDS after I downloaded the audio driver

Under SiS 7012 Audio Driver Properties ,General it says
"This device cannot start (code 10)

I do not know if i mentioned this before but in Sound and Audio Properties
Under Volume Tab

It has a picture of a sound icon and beside it say "No Audio Device"

Does this mean i do not have a sound card ?

As every I will await your reply

Have sent a private message, can you check and get back to me

Hope this helps

[TRopicana]

hey bookworm sorry but yea my sound aint working either i was once on add & remove programs and i stumbled on something that read AC'97 i didnt know what it was so i removed it.next thing i know is my sound isnt working i went to add hardware but no success my realtek sound manager is empty and my avrack was deleted but i reinstalled but the problem isnt fixed.plz help i've been reading stuff on the net for ages and no success you seem like an expert.all i know is i use AMD Athlon64,XP professional.if you need more info plz tell me how to find it.

[beej]

Originally Posted by bookworm

Have sent a private message, can you check and get back to me

Hope this helps

Hya Bookworm

I have sent you the info

Cheers

[bookworm]

Originally Posted by beej

Hya Bookworm

I have sent you the info

Cheers

beej have you recieved my email?

[naterrider]

I have no idea why, but my sound suddenly stopped working. I checked my device manager and all my sound controller devices seem to be working properly. I tested my speakers on a different device and they seem to be working fine so I am sure it is a computer software or audio card issue. Since I could find nothing wrong with the audio card I decided to install a different soundblaster audio card which I had in a previous pc, and download the most recent drivers. Still no sound. It seems as though everything is working correctly, I just get no sound. I also made sure that my system sound is turned up and also checked all of my media software to make sure none were on mute. Somewhere in a previous post someone wrote that there sound was turned off through BIOS. I am not sure how to check that, but it seems to me as though it is that type of problem. Anyway I have also attached the Belarc info in case there is something I missed. Thanks!

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) To Be Filled By O.E.M. To Be Filled By O.E.M. To Be Filled By O.E.M.
System Serial Number: To Be Filled By O.E.M.
Processor a Main Circuit Board b
3.20 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P5GD2-Premium Rev 1.xx
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 1004.010 07/02/2004
Drives Memory Modules c,d
420.09 Gigabytes Usable Hard Drive Capacity
344.15 Gigabytes Hard Drive Free Space

TOSHIBA CD/DVDW SD-R5372 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3300831A [Hard drive] (300.07 GB) -- drive 0
WDC WD40 0JB-00ENA0 SCSI Disk Device (40.02 GB) -- drive 1
WDC WD400JB-00ENA0 [Hard drive] (40.02 GB) -- drive 2, s/n WD-WCAD15995716, rev 05.03E05, SMART Status: Healthy 2048 Megabytes Installed Memory

Slot 'DIMM0' has 1024 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 1024 MB
Slot 'DIMM3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 300.06 GB 268.49 GB free
e: (NTFS on drive 1) 40.01 GB 10.71 GB free
f: (NTFS on drive 2) 80.02 GB 64.95 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Nate A 10/30/2005 7:48:58 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account

Adobe PDF Converter on My Documents\*.pdf
hp deskjet 990c series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2652
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] ASUS Extreme AX700 Pro [Display adapter]
ASUS Extreme AX700 Pro Secondary [Display adapter]
Dell E193FP [Monitor] (19.1"vis, s/n G656649AL2X6, September 2004)
Bus Adapters Multimedia
ITE IT8212 ATA RAID Controller
Silicon Image SiI 3114 SoftRaid 5 Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C ATI WDM Rage Theater Video
ATI WDM Specialized MVD Codec
C-Media High Definition Audio Device
Creative SB Live! Series (WDM)
Creative SBLive! Gameport
Communications Other Devices
1394 Net Adapter
ASUS 802.11b/g Wireless LAN Card
Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller
Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
primary Auto IP Address: 000.000.0.000 / 00
Gateway: 000.000.0.0
Dhcp Server: 000.000.0.0
Physical Address: 00:00:00:00:00:00

Networking Dns Servers: 000.000.000.00
000.000.000.00
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Asus Video3D Device
Easy Internet Keyboard
Logitech-compatible Mouse PS/2
USB Printing Support
USB Root Hub (5x)

[bookworm]

Originally Posted by naterrider

I have no idea why, but my sound suddenly stopped working. I checked my device manager and all my sound controller devices seem to be working properly. I tested my speakers on a different device and they seem to be working fine so I am sure it is a computer software or audio card issue. Since I could find nothing wrong with the audio card I decided to install a different soundblaster audio card which I had in a previous pc, and download the most recent drivers. Still no sound. It seems as though everything is working correctly, I just get no sound. I also made sure that my system sound is turned up and also checked all of my media software to make sure none were on mute. Somewhere in a previous post someone wrote that there sound was turned off through BIOS. I am not sure how to check that, but it seems to me as though it is that type of problem. Anyway I have also attached the Belarc info in case there is something I missed. Thanks!

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) To Be Filled By O.E.M. To Be Filled By O.E.M. To Be Filled By O.E.M.
System Serial Number: To Be Filled By O.E.M.
Processor a Main Circuit Board b
3.20 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTeK Computer INC. P5GD2-Premium Rev 1.xx
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. 1004.010 07/02/2004
Drives Memory Modules c,d
420.09 Gigabytes Usable Hard Drive Capacity
344.15 Gigabytes Hard Drive Free Space

TOSHIBA CD/DVDW SD-R5372 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST3300831A [Hard drive] (300.07 GB) -- drive 0
WDC WD40 0JB-00ENA0 SCSI Disk Device (40.02 GB) -- drive 1
WDC WD400JB-00ENA0 [Hard drive] (40.02 GB) -- drive 2, s/n WD-WCAD15995716, rev 05.03E05, SMART Status: Healthy 2048 Megabytes Installed Memory

Slot 'DIMM0' has 1024 MB (serial number SerNum0)
Slot 'DIMM1' is Empty
Slot 'DIMM2' has 1024 MB
Slot 'DIMM3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 300.06 GB 268.49 GB free
e: (NTFS on drive 1) 40.01 GB 10.71 GB free
f: (NTFS on drive 2) 80.02 GB 64.95 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Nate A 10/30/2005 7:48:58 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account

Adobe PDF Converter on My Documents\*.pdf
hp deskjet 990c series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Controllers Display
Standard floppy disk controller
Intel(R) 82801FB Ultra ATA Storage Controllers - 2652
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] ASUS Extreme AX700 Pro [Display adapter]
ASUS Extreme AX700 Pro Secondary [Display adapter]
Dell E193FP [Monitor] (19.1"vis, s/n G656649AL2X6, September 2004)
Bus Adapters Multimedia
ITE IT8212 ATA RAID Controller
Silicon Image SiI 3114 SoftRaid 5 Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C ATI WDM Rage Theater Video
ATI WDM Specialized MVD Codec
C-Media High Definition Audio Device
Creative SB Live! Series (WDM)
Creative SBLive! Gameport
Communications Other Devices
1394 Net Adapter
ASUS 802.11b/g Wireless LAN Card
Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller
Marvell Yukon 88E8053 PCI-E Gigabit Ethernet Controller
primary Auto IP Address: 000.000.0.000 / 00
Gateway: 000.000.0.0
Dhcp Server: 000.000.0.0
Physical Address: 00:00:00:00:00:00

Networking Dns Servers: 000.000.000.00
000.000.000.00
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Asus Video3D Device
Easy Internet Keyboard
Logitech-compatible Mouse PS/2
USB Printing Support
USB Root Hub (5x)

You have 2 sound devices, can you go to Device manager Right click My Computrer > Properties >Hardware Tab > Device Manager > expand Sound,video and game controllers > check the Soundblaster and C-media right click > Properties > on the General tab under device Usage is " Use this device ( enable ) shown, Under Properties check each entry to see if useing same audio device that you have just enabled, the one that is in the comp must be set to enable and the other set to disable.I'm not sure about your board but Intel boards automatically disable onboard sound in BIOS when a sound card is fitted, the reference will most likley be Device manager..

Hope this helps

[TRopicana]

umm dude you totally missed me just incase you didnt notice

[ilnefautpas]

The card is detected but I get a code 10.
Below id my Belarc profile. If you can help....

*************

Operating System
Windows XP Professional Service Pack 2 (build 2600)
Processor a
800 megahertz Intel Celeron
32 kilobyte primary memory cache
128 kilobyte secondary memory cache
Drives
20,39 Gigabytes Usable Hard Drive Capacity
7,69 Gigabytes Hard Drive Free Space

AXV CD/DVD-ROM SCSI CdRom Device [CD-ROM drive]
AXV CD/DVD-ROM SCSI CdRom Device [CD-ROM drive]
Lecteur de CD-ROM
MITSUMI CD-ROM SR244W

photosmart printer card reader (HPH11) [Hard drive] -- drive 1
ST320410A [Hard drive] (20,40 GB) -- drive 0, s/n 3FG1KE14, rev 3.35, SMART Status: Healthy

System Model
Hewlett-Packard e-pc
System Serial Number: FR90520013
Asset Tag: 0123ABC
Enclosure Type: Space-saving
Main Circuit Board b
Board: Hewlett-Packard HP System Board
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. IW.01.08 11/15/2002
Memory Modules c,d
320 Megabytes Installed Memory

Slot 'DIMM1 ' has 64 MB
Slot 'DIMM2 ' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 20,39 GB 7,69 GB free

Network Drives
None detected


Controllers
Canal IDE principal [Controller]
Canal IDE secondaire [Controller]
Contrôleur de stockage Ultra ATA Intel(R) 82801BA - 244B [Controller]
Bus Adapters
Contrôleur hôte SCSI/RAID
Contrôleur d'hôte universel Intel(r) 82801BA/BAM USB - 2442 (2x)
Communications

Connexion réseau Intel(R) PRO/100
primary IP Address: 192.168.0.1 / 24
Gateway: 192.168.0.254
Physical Address: 00:02:B3:38:F1:69

Networking Dns Servers: 212.27.39.135
212.27.39.2

Virus Protection [Back to Top]

Symantec AntiVirus Corporate Edition Version 7.61.935
Scan Engine Version 4.1.0.15
Virus Definitions Version 25/10/2005 Rev 7
Last Disk Scan on jeudi 27 octobre 2005 12:30:49
Realtime File Scanning On


Display
Intel(R) 82815 Graphics Controller (Microsoft Corporation) [Display adapter]
HP 90 Monitor (18,0"vis, s/n KR91836305, mai 1999)
Multimedia
Contrôleur audio Intel(r) 82801BA/BAM AC'97
Other Devices
Clavier standard 101/102 touches ou clavier Microsoft Natural Keyboard PS/2
Souris Microsoft PS/2 [Mouse]
Concentrateur USB générique
Concentrateur USB racine (2x)
HP USB CD Writer 8200e series
Patin Couffin engine



Missing Microsoft Security Hotfixes [Back to Top]


All required security hotfixes (using the 06/14/2005 Microsoft Security Bulletin Summary) have been installed.
Installed Microsoft Hotfixes [Back to Top]

DataAccess
Q823718
on 22/08/2003 (details...)

Q832483
on 14/01/2004 (details...)

KB870669
(details...)

Internet Explorer
SP2
(SP2)
Windows Media Player
WM817787
(details...)

WM828026
(details...)

SP0
Q828026
on 26/10/2003 (details...)

Windows XP
SP2
KB811113[SP]
on 26/09/2004 (details...)

SP3
KB834707
on 18/10/2004 (details...)

KB867282
on 10/02/2005 (details...)

KB873333
on 10/02/2005 (details...)

KB873339
on 16/12/2004 (details...)

KB883939
on 17/06/2005 (details...)

KB885250
on 10/02/2005 (details...)

KB885835
on 16/12/2004 (details...)

KB885836
on 16/12/2004 (details...)

KB885884
on 18/10/2004 (details...)

KB886185
on 16/12/2004 (details...)

KB887472
on 10/02/2005 (details...)

KB887742
on 23/02/2005 (details...)

KB888113
on 10/02/2005 (details...)

KB888302
on 10/02/2005 (details...)

KB890046
on 17/06/2005 (details...)

KB890047
on 10/02/2005 (details...)

KB890175
on 13/01/2005 (details...)

Windows XP
SP3 (continued)
KB890859
on 16/04/2005 (details...)

KB890923
on 16/04/2005 (details...)

KB891781
on 10/02/2005 (details...)

KB893066
on 16/04/2005 (details...)

KB893086
on 16/04/2005 (details...)

KB893756
on 20/08/2005 (details...)

KB893803
on 16/04/2005 (details...)

KB893803V2 on 20/05/2005 (details...)

KB894391
on 20/08/2005 (details...)

KB896358
on 17/06/2005 (details...)

KB896422
on 17/06/2005 (details...)

KB896423
on 20/08/2005 (details...)

KB896428
on 17/06/2005 (details...)

KB896688
on 15/10/2005 (details...)

KB896727
on 20/08/2005 (details...)

KB898461
on 02/07/2005 (details...)

KB899587
on 20/08/2005 (details...)

KB899588
on 20/08/2005 (details...)

KB899589
on 15/10/2005 (details...)

KB899591
on 20/08/2005 (details...)

KB900725
on 15/10/2005 (details...)

KB901017
on 15/10/2005 (details...)

KB901214
on 13/07/2005 (details...)

KB902400
on 15/10/2005 (details...) Reinstall!
KB903235
on 13/07/2005 (details...)

KB904706
on 15/10/2005 (details...)

KB905414
on 15/10/2005 (details...)

KB905749
on 15/10/2005 (details...)