Help problem with Sound !!!!
10-24-2005, 03:37 PM
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Sound Queen
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Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
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Quote:
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Originally Posted by beej
Pls can somebody help me when I try to play a CD or a movie I get this error message
" Windows media player cannot play this file because there is a problem with your sound device, there might me not be a sound device installed on your computer or it may be used by another programme or it might not be functioning properly"
I have read the other posts and have done the baleric hope i have spelt that right this is the information i think you need.
Advent Laptop
Operating System
Windows XP home Edition Service Pack 1 (build 2600)
Processor
2.80 gighertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory
System Model
DixonsXP 8640 A1
Enclosure type Portable
Main Circuit Board
Board DixonsXP 8640A1
Bus Clock 100 Megahertz
BIOS Insyde Software version 4.00 04/02/2001
Multimedia
Not Detected
Hope thats the info you guy need.
Cheers Bg
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If your laptop is an Advent 7035 or 7045 then the sound driver is a Realtek AC'97.
Create a System Restore Point just in case
Then go here to get your driver http://www.realtek.com.tw/downloads/...&Software=True
Hope this helps 
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
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10-24-2005, 06:05 PM
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Registered User
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Join Date: Oct 2005
Posts: 11
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Quote:
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Originally Posted by bookworm
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Hello Bookworm,
My laptop is advent 7048
The downloads have solved half of my problem as it is now playing the cd and not giving me the error message.
The only thing is now i can not hear the cd. I have looked at the volume and everything is on high except for when i go into
volume.... device volume it will not let me move from low to high and the box is not highlighted.
I also have a yellow question mark in devices beside video controller (vga compatible)
Thank you for your assistance so far and if you could save me a trip down to pc world i would be grateful
thanks
Beej
Last edited by beej : 10-24-2005 at 06:07 PM.
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10-24-2005, 06:37 PM
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Registered User
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Join Date: Oct 2005
Posts: 2
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I believe I accidently deleated my audio device driver while I was cleaning out some programs. I've tried searching around to get a driver download, but don't know how to find out what driver I need. Here's the info that other people have posted as well. I hope you can help!
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation Dimension 3000
System Service Tag: 1D2C461 (support for this PC)
Chassis Serial Number: 1D2C461
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Dell Computer Corp. 0N6381
Serial Number: ..CN4811149U0D56.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A01 08/24/2004
Drives Memory Modules c,d
76.17 Gigabytes Usable Hard Drive Capacity
54.30 Gigabytes Hard Drive Free Space
SAMSUNG CD-R/RW SW-252S [CD-ROM drive]
SAMSUNG DVD-ROM SD-616E [CD-ROM drive]
3.5" format removeable media [Floppy drive]
WDC WD800BB-75JHA0 [Hard drive] (80.00 GB) -- drive 0, s/n WD-WMAM92652420, rev 05.01C05, SMART Status: Healthy 510 Megabytes Installed Memory
Slot 'DIMM_1' has 256 MB
Slot 'DIMM_2' has 256 MB
Local Drive Volumes
c: (NTFS on drive 0) 76.17 GB 54.30 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Andrew 10/24/2005 6:00:02 PM (admin)
Gary 10/24/2005 5:30:00 PM (admin)
Guest 10/2/2005 7:33:58 PM
Jean 10/16/2005 11:38:28 AM (admin)
local system accounts
Administrator never (admin)
HelpAssistant never
Jeff 10/24/2005 9:25:54 AM (admin)
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account Lexmark Z25-Z35 on USB001
Microsoft Shared Fax Driver on SHRFAX:
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82865G Graphics Controller [Display adapter]
Default Monitor
Bus Adapters Multimedia
Microtek SimpleSCSI Miniport Drivers
SCSI/RAID Host Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Unimodem Half-Duplex Audio Device
Communications Other Devices
Intel(R) 537EP V9x DF PCI Modem
Intel(R) PRO/100 VE Network Connection
Dhcp Server: none responded
Physical Address: 00:11:11:71:2A:40
RAS Async Adapter
IP Address: 216.37.208.139 / 32
Gateway: 216.37.208.139
Physical Address: 00:53:45:00:00:00
Networking Dns Servers: 216.37.208.35
198.6.1.5
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 4400
Virus Definitions Version 4611
Last Disk Scan on Monday, October 17, 2005 9:38:09 PM
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
All required security hotfixes (using the 10/11/2005 Microsoft Security Bulletin Summary) have been installed.
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 8/10/2004 (details...)
M886903 on 2/12/2005 (details...)
Internet Explorer
SP2 (SP2)
Step By Step Interactive Training
SP2
KB898458 on 6/18/2005 (details...)
Windows XP
SP3
KB834707 on 11/30/2004 (details...)
KB867282 on 2/13/2005 (details...)
KB873333 on 2/13/2005 (details...)
KB873339 on 12/16/2004 (details...)
KB883939 on 6/18/2005 (details...)
KB885250 on 2/13/2005 (details...)
KB885835 on 12/16/2004 (details...)
KB885836 on 12/16/2004 (details...)
KB886185 on 12/16/2004 (details...)
KB887472 on 2/9/2005 (details...)
KB887742 on 2/24/2005 (details...)
KB888113 on 2/13/2005 (details...)
KB888302 on 2/13/2005 (details...)
KB888310 on 11/20/2004 (details...)
KB890046 on 6/18/2005 (details...)
KB890047 on 2/13/2005 (details...)
KB890175 on 1/12/2005 (details...)
KB890859 on 4/16/2005 (details...)
Windows XP
SP3 (continued)
KB890923 on 4/16/2005 (details...)
KB891781 on 2/13/2005 (details...)
KB893066 on 4/16/2005 (details...)
KB893086 on 4/16/2005 (details...)
KB893756 on 8/10/2005 (details...)
KB893803 on 4/16/2005 (details...)
KB893803V2 on 5/20/2005 (details...)
KB894391 on 8/10/2005 (details...)
KB896358 on 6/18/2005 (details...)
KB896422 on 6/18/2005 (details...)
KB896423 on 8/10/2005 (details...)
KB896428 on 6/18/2005 (details...)
KB896688 on 10/14/2005 (details...)
KB896727 on 8/10/2005 (details...)
KB898461 on 6/29/2005 (details...)
KB899587 on 8/10/2005 (details...)
KB899588 on 8/10/2005 (details...)
KB899591 on 8/10/2005 (details...)
KB900725 on 10/14/2005 (details...)
KB901017 on 10/14/2005 (details...)
KB901214 on 7/13/2005 (details...)
KB902400 on 10/14/2005 (details...)
KB903235 on 7/13/2005 (details...)
KB904706 on 10/14/2005 (details...)
KB905414 on 10/14/2005 (details...)
KB905749 on 10/14/2005 (details...)
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10-24-2005, 08:37 PM
|
|
Sound Queen
|
|
Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
|
|
Quote:
|
Originally Posted by beej
Hello Bookworm,
My laptop is advent 7048
The downloads have solved half of my problem as it is now playing the cd and not giving me the error message.
The only thing is now i can not hear the cd. I have looked at the volume and everything is on high except for when i go into
volume.... device volume it will not let me move from low to high and the box is not highlighted.
I also have a yellow question mark in devices beside video controller (vga compatible)
Thank you for your assistance so far and if you could save me a trip down to pc world i would be grateful
thanks
Beej
|
Advent have their own help forum here http://www.w00tw00t.co.uk/support/viewtopic.php?t=223
the first is your lappy and sends you here http://www.sis.com/download/
when you get to Sis first choose
IGP Graphic Drive > then SiS 650 & SiS 740 > then Win XP > Go and there is your driver.
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
10-24-2005, 08:45 PM
|
|
Sound Queen
|
|
Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
|
|
Quote:
|
Originally Posted by Agnoeo
I believe I accidently deleated my audio device driver while I was cleaning out some programs. I've tried searching around to get a driver download, but don't know how to find out what driver I need. Here's the info that other people have posted as well. I hope you can help!
Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation Dimension 3000
System Service Tag: 1D2C461 (support for this PC)
Chassis Serial Number: 1D2C461
Enclosure Type: Mini-Tower
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Dell Computer Corp. 0N6381
Serial Number: ..CN4811149U0D56.
Bus Clock: 800 megahertz
BIOS: Dell Computer Corporation A01 08/24/2004
Drives Memory Modules c,d
76.17 Gigabytes Usable Hard Drive Capacity
54.30 Gigabytes Hard Drive Free Space
SAMSUNG CD-R/RW SW-252S [CD-ROM drive]
SAMSUNG DVD-ROM SD-616E [CD-ROM drive]
3.5" format removeable media [Floppy drive]
WDC WD800BB-75JHA0 [Hard drive] (80.00 GB) -- drive 0, s/n WD-WMAM92652420, rev 05.01C05, SMART Status: Healthy 510 Megabytes Installed Memory
Slot 'DIMM_1' has 256 MB
Slot 'DIMM_2' has 256 MB
Local Drive Volumes
c: (NTFS on drive 0) 76.17 GB 54.30 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Andrew 10/24/2005 6:00:02 PM (admin)
Gary 10/24/2005 5:30:00 PM (admin)
Guest 10/2/2005 7:33:58 PM
Jean 10/16/2005 11:38:28 AM (admin)
local system accounts
Administrator never (admin)
HelpAssistant never
Jeff 10/24/2005 9:25:54 AM (admin)
SUPPORT_388945a0 never
Marks a disabled account; Marks a locked account Lexmark Z25-Z35 on USB001
Microsoft Shared Fax Driver on SHRFAX:
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82865G Graphics Controller [Display adapter]
Default Monitor
Bus Adapters Multimedia
Microtek SimpleSCSI Miniport Drivers
SCSI/RAID Host Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Unimodem Half-Duplex Audio Device
Communications Other Devices
Intel(R) 537EP V9x DF PCI Modem
Intel(R) PRO/100 VE Network Connection
Dhcp Server: none responded
Physical Address: 00:11:11:71:2A:40
RAS Async Adapter
IP Address: 216.37.208.139 / 32
Gateway: 216.37.208.139
Physical Address: 00:53:45:00:00:00
Networking Dns Servers: 216.37.208.35
198.6.1.5
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 4400
Virus Definitions Version 4611
Last Disk Scan on Monday, October 17, 2005 9:38:09 PM
Realtime File Scanning On
Missing Microsoft Security Hotfixes [Back to Top]
All required security hotfixes (using the 10/11/2005 Microsoft Security Bulletin Summary) have been installed.
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 8/10/2004 (details...)
M886903 on 2/12/2005 (details...)
Internet Explorer
SP2 (SP2)
Step By Step Interactive Training
SP2
KB898458 on 6/18/2005 (details...)
Windows XP
SP3
KB834707 on 11/30/2004 (details...)
KB867282 on 2/13/2005 (details...)
KB873333 on 2/13/2005 (details...)
KB873339 on 12/16/2004 (details...)
KB883939 on 6/18/2005 (details...)
KB885250 on 2/13/2005 (details...)
KB885835 on 12/16/2004 (details...)
KB885836 on 12/16/2004 (details...)
KB886185 on 12/16/2004 (details...)
KB887472 on 2/9/2005 (details...)
KB887742 on 2/24/2005 (details...)
KB888113 on 2/13/2005 (details...)
KB888302 on 2/13/2005 (details...)
KB888310 on 11/20/2004 (details...)
KB890046 on 6/18/2005 (details...)
KB890047 on 2/13/2005 (details...)
KB890175 on 1/12/2005 (details...)
KB890859 on 4/16/2005 (details...)
Windows XP
SP3 (continued)
KB890923 on 4/16/2005 (details...)
KB891781 on 2/13/2005 (details...)
KB893066 on 4/16/2005 (details...)
KB893086 on 4/16/2005 (details...)
KB893756 on 8/10/2005 (details...)
KB893803 on 4/16/2005 (details...)
KB893803V2 on 5/20/2005 (details...)
KB894391 on 8/10/2005 (details...)
KB896358 on 6/18/2005 (details...)
KB896422 on 6/18/2005 (details...)
KB896423 on 8/10/2005 (details...)
KB896428 on 6/18/2005 (details...)
KB896688 on 10/14/2005 (details...)
KB896727 on 8/10/2005 (details...)
KB898461 on 6/29/2005 (details...)
KB899587 on 8/10/2005 (details...)
KB899588 on 8/10/2005 (details...)
KB899591 on 8/10/2005 (details...)
KB900725 on 10/14/2005 (details...)
KB901017 on 10/14/2005 (details...)
KB901214 on 7/13/2005 (details...)
KB902400 on 10/14/2005 (details...)
KB903235 on 7/13/2005 (details...)
KB904706 on 10/14/2005 (details...)
KB905414 on 10/14/2005 (details...)
KB905749 on 10/14/2005 (details...)
|
Create a System Restore Point just in case
Go here http://support.euro.dell.com/support...&os=WW1&osl=EN
Download and install the Chipset driver first then the Audio driver.
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
10-24-2005, 10:39 PM
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Registered User
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Join Date: Oct 2005
Posts: 2
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Thank you, my sound works great now!
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10-25-2005, 05:58 AM
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Registered User
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Join Date: Oct 2005
Posts: 11
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Hi Bookworm
Quote:
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Originally Posted by bookworm
|
Hya Bookworm,
Those downloads were great and have no more yellow questions marks he he , the only thing is i still can not hear any sound when i play my cds.
The cd plays but can not hear sound i think it might be something to do with
Sound and Audio Devices Properties...
Volume....
Device Volume
It still will not let me move from low to high volume and the fields still will not
highlight.
Another thing I noticed is that under programs it is only listing SIS 650 and not SIS 740 as well.
I am sure that I have installed it properly as I just pressed Set Up Launcher but I think it has only set up SIS 650, I have hunted around the files and can not come up with anything else apart from Progress MFC Application which has a icon that looks like a set up launcher.
Pls Bookworm HELP!!!!!
You have been a star so far and we are so close to solving the problem
Thanks Beej
Last edited by beej : 10-25-2005 at 07:44 AM.
Reason: more information
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10-25-2005, 01:24 PM
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|
Sound Queen
|
|
Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
|
|
Quote:
|
Originally Posted by beej
Hya Bookworm,
Those downloads were great and have no more yellow questions marks he he , the only thing is i still can not hear any sound when i play my cds.
The cd plays but can not hear sound i think it might be something to do with
Sound and Audio Devices Properties...
Volume....
Device Volume
It still will not let me move from low to high volume and the fields still will not
highlight.
Another thing I noticed is that under programs it is only listing SIS 650 and not SIS 740 as well.
I am sure that I have installed it properly as I just pressed Set Up Launcher but I think it has only set up SIS 650, I have hunted around the files and can not come up with anything else apart from Progress MFC Application which has a icon that looks like a set up launcher.
Pls Bookworm HELP!!!!!
You have been a star so far and we are so close to solving the problem
Thanks Beej |
You should only have SiS 650 this is your chipset, the site says that the same driver is used on boards that have either of these chipset installed.
Can you check Device Manager > Sound, video & game controllers .> double click Realtek AC'97 > General Tab > at the bottom in Device Usage: is " Use this device ( enable ) showing.
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
10-25-2005, 01:45 PM
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Registered User
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Join Date: Oct 2005
Posts: 11
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|
Quote:
|
Originally Posted by bookworm
You should only have SiS 650 this is your chipset, the site says that the same driver is used on boards that have either of these chipset installed.
Can you check Device Manager > Sound, video & game controllers .> double click Realtek AC'97 > General Tab > at the bottom in Device Usage: is " Use this device ( enable ) showing.
Hope this helps |
Hya Bookworm,
I have done this it was already enabled but still no joy any other tips???
Regards Beej |
10-25-2005, 03:05 PM
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Sound Queen
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|
Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
|
|
Quote:
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Originally Posted by beej
Hya Bookworm,
I have done this it was already enabled but still no joy any other tips???
Regards Beej |
Does it show as a Realtek AC'97 Audio
barbara
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
10-25-2005, 04:36 PM
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Registered User
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Join Date: Oct 2005
Posts: 11
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Quote:
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Originally Posted by bookworm
Does it show as a Realtek AC'97 Audio
barbara
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Hya Bookworm,
Yes it does show as a Realtek AC'97 Audio.
Beej |
10-25-2005, 07:23 PM
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Sound Queen
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|
Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
|
|
Quote:
|
Originally Posted by beej
Hya Bookworm,
Yes it does show as a Realtek AC'97 Audio.
Beej |
The only other thing is the Intel Chipset Driver, can you go here to Intel and run the utillity to identify your chipset. Use the first one it's newer. http://downloadfinder.intel.com/scri...4&submit=Go%21
Post back any result, if you get them
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
10-26-2005, 04:37 AM
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Registered User
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Join Date: Oct 2005
Posts: 11
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Quote:
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Originally Posted by bookworm
|
Hya Bookworm,
I downloaded CHIPUTIL but when I it ran it gave me this error.
"Error has occured in the script of this page"
Error 'NONINTEL ERR IN UNDEFINED'
I then tried to delete CHIPUTIL but it says it is being used by another progam.
I then done a system restore for a couple of days back but the CHIPUTIL is still there can not delete it.
I hope you can give me some advice and also thank you for coming back to me all the time I hope we can solve this saga soon
Last edited by beej : 10-26-2005 at 04:43 AM.
Reason: more info
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10-26-2005, 06:26 PM
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|
Sound Queen
|
|
Join Date: Sep 2002
Location: Lancashire England
Posts: 12,367
|
|
Quote:
|
Originally Posted by beej
Hya Bookworm,
I downloaded CHIPUTIL but when I it ran it gave me this error.
"Error has occured in the script of this page"
Error 'NONINTEL ERR IN UNDEFINED'
I then tried to delete CHIPUTIL but it says it is being used by another progam.
I then done a system restore for a couple of days back but the CHIPUTIL is still there can not delete it.
I hope you can give me some advice and also thank you for coming back to me all the time I hope we can solve this saga soon
|
start in Safe Mode ( press F8 continually at startup ) and delete file then.
Now this may seem a daft question, but can you hear sound when you plug headset into CD or DVD drive.
Hope this helps
__________________
Hope this helps
Barbara MCP
Friends are
Gods apology
for relations.
It's not what you know, it's who you know ( especially the members of the Software Tips&Tricks Forum )
|
10-26-2005, 07:42 PM
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Registered User
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Join Date: Oct 2005
Posts: 11
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|
Quote:
|
Originally Posted by bookworm
start in Safe Mode ( press F8 continually at startup ) and delete file then.
Now this may seem a daft question, but can you hear sound when you plug headset into CD or DVD drive.
Hope this helps |
Hya Bookworm,
No even with headset no sound 
Anything else ....
Regards Beej |
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