Help problem with Sound !!!!

[fluffy slippers]

hey can anyone help - I reinstalled my windows xp and now i have no sound.

I downloaded all the updates and have checked all sound settings. the sound card etc is all there - checked the speakers alls pluged in - but when i go to sound settings the screen is greyed out.

I did the belarc thing and this is what it says
Operating System
Windows XP Home Edition Service Pack 1 (build 2600)

System Model
Dell Computer Corporation DIM4500

Processor a
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Drives
39.98 Gigabytes Usable Hard Drive Capacity
33.24 Gigabytes Hard Drive Free Space

SAMSUNG CDRW/DVD SM-332B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD400EB-75CPF0 [Hard drive] (40.02 GB) -- drive 0, s/n WD-WMAAT8041619, rev 06.04G06, SMART Status: Healthy

memory modules
256 Megabytes Installed Memory

Slot 'DIMM1' is Empty
Slot 'DIMM2' has 256 MB

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller


Bus Adapters
Standard Universal PCI to USB Host Controller (3x)

Multimedia

Unimodem Half-Duplex Audio Device

other devices

Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
USB Root Hub (3x)

Communications
Conexant HSF V92 56K RTAD Speakerphone PCI Modem

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 06/14/2005 Microsoft Security Bulletin Summary) have been installed.

Can anyone please help me?

[bookworm]

Dell are pretty cagey, from Belarc it appears you have a Dimmension 4500 and there are 3 cards thay may be installed. look here on Dell's website to identify the one you have http://support.dell.com/support/topi...SRG&l=en&s=dhs
When you have the information you can download from their site. Any problems don't hesitate to post back.
Hope this helps

[doc_k11]

I was wondering if you could help me because i am having the same problem where the sound just won't play but it doesn't say anything is wrong. The only way anything works is if i open it externally in windows media. I downloaded the belarc thing and this is what it gave me...
Thanks for anything you can do!


Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) IBM 23731WU ThinkPad T42
System Serial Number: 998Z1HY
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.50 gigahertz Intel Pentium M
64 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: IBM 23731WU
Serial Number: J1VP6478R25
Bus Clock: 400 megahertz
BIOS: IBM 1RETCDWW (3.06f) 06/18/2004
Drives Memory Modules c,d
25.40 Gigabytes Usable Hard Drive Capacity
1.28 Gigabytes Hard Drive Free Space

HL-DT-ST RW/DVD GCC-4242N [CD-ROM drive]

IC25N030ATMR04-0 [Hard drive] (30.00 GB) -- drive 0, s/n MRG215KBHEMPGJ, rev MOAOAD4A, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'DIMM 1' has 256 MB
Slot 'DIMM 2' has 256 MB
Local Drive Volumes

c: (NTFS on drive 0) 25.40 GB 1.28 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 1/11/2005 12:48:49 PM (admin)
local system accounts
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account HP LaserJet 4100 PCL 6 on \\msjps01.msj.edu\HP4100 Admin Lobby
HP LaserJet 4100 PCL 6 on \\msjps01.msj.edu\HP4100 Harrington Lobby
HP LaserJet 4100 PCL 6 on \\msjps01.msj.edu\HP4100 Library
HP LaserJet 8100 Series PCL on \\msjps01.msj.edu\HP8100 Scholar Center

Controllers Display
Standard floppy disk controller
Intel(R) 82801DBM Ultra ATA Storage Controller - 24CA
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] ATI MOBILITY RADEON 7500 [Display adapter]
Default Monitor (2x)
IBM 1024x768 [Monitor] (16.1"vis, August 1999)
PNP ThinkPad TV [Monitor] (August 1999)
Bus Adapters Multimedia
Texas Instruments PCI-4520 CardBus Controller (2x)
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 SoundMAX Integrated Digital Audio
Communications Other Devices
IBM Integrated 56K Modem


Intel(R) PRO/1000 MT Mobile Connection
Intel(R) PRO/Wireless LAN 2100 3B Mini PCI Adapter
primary Auto IP Address: 192.168.1.105 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:0C:F1:47:05:03

Networking Dns Servers: 216.68.4.10
216.68.5.10
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
IBM ThinkPad Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
IBM ThinkPad UltraNav Pointing Device [Mouse]
USB Root Hub (4x)
Virus Protection [Back to Top]
Symantec AntiVirus Corporate Edition Version 8.1.0.825
Scan Engine Version 4.2.0.7
Virus Definitions Version 5/5/2005 Rev 7
Last Disk Scan on Wednesday, February 02, 2005 10:47:21 PM
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 06/14/2005 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB893066 - Critical (details...)
Q883939 - Critical (details...)
Q890046 - Moderate (details...)
Q896358 - Critical (details...)
Q896422 - Critical (details...)
Q896428 - Moderate (details...)

Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 10/5/2004 (details...)
M886903 on 2/15/2005 (details...)
DataAccess
Q832483 on 7/26/2004 (details...)
KB870669 (details...)
DirectX
DX9
SP1:
KB839643-DIRECTX9 on 7/27/2004 (details...)
Internet Explorer 6
SP1
KB834707-IE6SP1-20040929.091901 on 11/9/2004 (details...)
Internet Explorer
SP2 (SP2)
Windows Media Player
WM817787 (details...)
Q828026 (details...)
KB837272 (details...)
SP0
Q828026 on 7/26/2004 (details...)
Windows XP
SP2
KB811113[SP] on 12/22/2004 (details...)
SP3
KB834707 on 12/29/2004 (details...)
Windows XP
SP3 (continued)
KB867282 on 2/16/2005 (details...)
KB873333 on 2/16/2005 (details...)
KB873339 on 1/5/2005 (details...)
KB885250 on 2/16/2005 (details...)
KB885835 on 1/5/2005 (details...)
KB885836 on 1/5/2005 (details...)
KB886185 on 1/5/2005 (details...)
KB887472 on 2/16/2005 (details...)
KB887742 on 4/21/2005 (details...)
KB888113 on 2/16/2005 (details...)
KB888302 on 2/16/2005 (details...)
KB890047 on 2/16/2005 (details...)
KB890175 on 1/27/2005 (details...)
KB890859 on 4/21/2005 (details...)
KB890923 on 4/21/2005 (details...)
KB891781 on 2/16/2005 (details...)
KB893066 on 4/21/2005 (details...)
KB893086 on 4/21/2005 (details...)
KB893803 on 4/21/2005 (details...)
KB893803V2 on 6/17/2005 (details...)



Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 06/14/2005 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Belarc - Advisor 64634acd
IBM Corporation - IBM RecordNow! CZXZRUSM3R55WLPSB
Microsoft - Internet Explorer 55274-640-9273867-23953 (Key: KDF87-JBRYV-VQQ8P-D46TQ-94TDG)
Microsoft - MediaPlayer 69808-419-9203482-04063
Microsoft - Office FrontPage 2003 72079-640-4009017-55066 (Key: JB9X6-XY7MM-9D3GJ-JJ9YQ-P4XVM)
Microsoft - Office Professional Edition 2003 73931-640-2388437-57991 (Key: H76XM-F77KK-MGHY8-2JTRK-3Q3HM)
Microsoft - WebFldrs XP 12345-111-1111111-18456
Microsoft - Windows XP Professional 55274-640-9273867-23953 (Key: KDF87

America Online, Inc. - AOL Instant Messenger Version 5.9.3797 *
An avi bitrate calculator. *
Analog Devices, Inc. - SoundMAX service agent Version 3, 2, 6, 0 *
Apple Computer, Inc. - QuickTime
Ares for windows Version 1.8.1 *
ATI External Event Utility for WindowsNT and Windows9X Version 6.14.4096.01 *
ATI Technologies Inc. HydraVision Control Panel Version 3.25.0006 *
ATI Technologies Inc. HydraVision Setup Wizard Version 3.25.0006 *
AWS Convergence Technologies, Inc. - WeatherBug Version 6, 4, 0, 9 *
Belarc, Inc. - Advisor Version 7.0q *
BMMLREF *
Change the FourCC of your avi files. *
Citrix ICA Client Version 6.30 *
IBM - Rapid Restore Ultra Version 4,0,0,4026 *
IBM Corp. - Keyboard Customizer Version 1, 1, 0, 0 *
IBM Developer Kit for Windows, Java 2, 1.4.1 Version 1.4.1.0 *
IBM Java WebStart v1.2 Version 1.2 *
IBM KCU Service *
IBM PM Service *
IBM ThinkPad Configuration Version 1, 0, 0, 0 *
IBM ThinkPad EasyEject Support Application Version 1, 0, 0, 0 *
IBM ThinkPad EasyEject Utility Version 1, 0, 0, 0 *
IBM Update Connector *
ibmprc Application Version 1, 0, 0, 1 *
id Application Version 1, 0, 0, 1 *
Inno Setup Version 51.15.0.0 *
Internation Business Machines Corporation - Access IBM Version 4.5.0 *
InterVideo Inc. - WinDVD Application Version 5.0 *
Microsoft (R) .NET Framework Version 1.1.4322.2032 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 11.0.5515 *
Microsoft Clip Organizer Version 11.0.6361 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Office Source Engine Version 11.0.5525 *
Microsoft Corporation - SelfCert Version 11.0.5510 * Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Journal Viewer Version 1.5.2315.3 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office 2003 Version 11.0.6361 *
Microsoft Office Document Imaging Version 11.0.1897.0 *
Microsoft Office InfoPath Version 11.0.6357 *
Microsoft Office Picture Manager Version 11.0.5510 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
Microsoft(R) Windows Media Player Version 9.00.00.3250 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
MicroVision Development - Express Labeler Version 1.0 *
MindVision - Installer VISE 2.8.3 Version 2.8.3 *

[bookworm]

doc_k11 your driver and all instructions are here http://www-307.ibm.com/pc/support/si...cid=MIGR-41943
Hope this helps

[doc_k11]

thanks for the link but i downloaded the sound card or whatever but i still cant get my sound to work on ares... any help you could give me that would be great... thanks again

[slosvt]

Motherboard: ASUSTek Computer INC. Kelut 2.02

[bookworm]

Checked with ASUS but Kelut 2.02 does not appear to be listed, get Belarc Advisor here http://www.belarc.com/free_download.html
look under System Model and post what it says if anything, also Main Circuit Board and what it gives for Board, they should just be letters and numbers, and is anything shown under Multimedia. If in any doubt just copy and paste, but don't copy or paste anything under Software Licenses.
Hope this helps

[Disk_Contented]

Wow! Belarc is somewhat information overload for the meer mortal.

My advice for the less technical is:
Unknown devices:
http://www.halfdone.com/Development/UnknownDevices/

More comprehensive:
SIV:
http://siv.mysite.wanadoo-members.co.uk/

[bookworm]

kelut 2.02 appears to be a model and make number, who is the maker of your comp, Hewellet Packard?. let me know

Hope this helps

[shuggythebear]

Apologies for this - my dad has re-formatted his hard drive, but now he has no sound. I've scoured your forums and ran the balarc test. Is there anyone that can point me in the right direction please?

Operating System Windows XP Professional Service Pack 2 (build 2600)

Processor a
2.40 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board b
Board: ASUSTeK Computer INC. P4XP-X REV 1.xx
Bus Clock: 133 megahertz
BIOS: Award Software, Inc. ASUS P4XP-X ACPI BIOS Revision 1005 05/23/2003

Drives
81.95 Gigabytes Usable Hard Drive Capacity
41.72 Gigabytes Hard Drive Free Space
CDWRITER IDE5224 [CD-ROM drive]
3.5" format removeable media [Floppy drive]
Maxtor 6Y080L0 [Hard drive] (81.96 GB) -- drive 0, s/n Y2QN6SXE, rev YAR41BW0, SMART Status: Healthy

Memory Modules c,d
512 Megabytes Installed Memory
Slot 'DDR 1' has 256 MB
Slot 'DDR 2' has 256 MB
Slot 'SDR 1' is Empty
Slot 'SDR 2' is Empty

Network Drives
None detected

Printers
hp psc 1310 series on USB001
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:

Controllers
Standard floppy disk controller
Intel(R) 82801BA Ultra ATA Storage Controller - 244B
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]

Display
NVIDIA GeForce4 MX 440 with AGP8X [Display adapter]
PHILIPS 107E5 [Monitor] (15.2"vis, s/n BZ 127021, August 2003)


Bus Adapters
Intel(R) 82801BA/BAM USB Universal Host Controller - 2442
Intel(R) 82801BA/BAM USB Universal Host Controller - 2444
VIA Rev 5 or later USB Universal Host Controller (2x)
VIA USB Enhanced Host Controller

Multimedia
Intel(r) AC'97 Audio Controller
Standard Game Port

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 06/14/2005 Microsoft Security Bulletin Summary) have been installed.
Installed Microsoft Hotfixes [Back to Top]

Internet Explorer
SP2
(SP2)
Windows XP
SP3
KB834707 on 13/07/2005 (details...)
KB873333 on 13/07/2005 (details...)
KB873339 on 13/07/2005 (details...)
KB883939 on 13/07/2005 (details...)
KB885250 on 13/07/2005 (details...)
KB885626 on 13/07/2005 (details...)
KB885835 on 13/07/2005 (details...)
KB885836 on 13/07/2005 (details...)
KB885884 on 13/07/2005 (details...)
KB886185 on 13/07/2005 (details...)
KB886677 on 13/07/2005 (details...)
KB887742 on 13/07/2005 (details...)
KB887797 on 13/07/2005 (details...)
KB888113 on 13/07/2005 (details...)
KB888302 on 13/07/2005 (details...)
KB890046 on 13/07/2005 (details...)
KB890175 on 13/07/2005 (details...)
KB890831 on 13/07/2005 (details...)
KB890859 on 13/07/2005 (details...)
KB891781 on 13/07/2005 (details...)
KB893066 on 13/07/2005 (details...)
KB893086 on 13/07/2005 (details...)
KB893803V2 on 13/07/2005 (details...)
KB896358 on 13/07/2005 (details...)
KB896422 on 13/07/2005 (details...)
KB896428 on 13/07/2005 (details...)
KB898461 on 13/07/2005 (details...)
KB901214 on 13/07/2005 (details...)
KB903235 on 13/07/2005 (details...)

[bookworm]

Your driver is here http://support.asus.com/download/dow...Language=en-us
In the Select Product > from the dropdown list choose Motherboard
In the Accessory > from dropdown list choose Socket 478
In the last . from dropdown list choose P4XP-X
select Driver Tab yours is the second in the list it is a SoundMax Audio Driver.

make a System Restore point just in case.

hope this helps

[shuggythebear]

Superb advice, thank you very much for your swift reply. You are a credit to this forum. Many thanks for your excellent and prompt reply. your advice was very easy to follow and worked a treat. Many thanks once again.

[bookworm]

Originally Posted by shuggythebear

Superb advice, thank you very much for your swift reply. You are a credit to this forum. Many thanks for your excellent and prompt reply. your advice was very easy to follow and worked a treat. Many thanks once again.

Your welcome, thanks for the feedback, it's so helpful if anyone else has a similar problem to know the solution works.

[ITAMAR]

i know that you can so please do
i can't play music tell me waht to do
I did the belarc thing and this what it says:

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) ECS M925 1.0
Asset Tag: 0123ABC
Enclosure Type: Desktop
Processor a Main Circuit Board b
1.70 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: ECS M925 1.0
Bus Clock: 100 megahertz
BIOS: American Megatrends Inc. 07.00T 04/02/01
Drives Memory Modules c,d
39.99 Gigabytes Usable Hard Drive Capacity
9.58 Gigabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8240B [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD400BB-00JHA0 [Hard drive] (40.02 GB) -- drive 0 224 Megabytes Installed Memory

Slot '0' has 256 MB
Slot '1' is Empty
Slot '2' is Empty
Slot '3' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 15.91 GB 4.65 GB free
d: (FAT32 on drive 0) 24.08 GB 4.94 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 19/07/2005 07:32:32 (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account hp psc 1100 series on USB001

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
Standard Dual Channel PCI IDE Controller S3 Graphics ProSavageDDR (Microsoft Corporation) [Display adapter]
ADI M700 [Monitor] (15.7"vis, s/n 148L01229842, נובמבר 2001)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (5x)
VIA USB Enhanced Host Controller MPU-401 Compatible MIDI Device
Standard Game Port
Communications Other Devices

AVM NDIS WAN CAPI Driver
GlobeSpan USB ADSL WAN Modem
IP Address: 62.219.66.93 / 32
Gateway: 62.219.66.93
Physical Address: 00:53:45:00:00:00
VIA Rhine II Fast Ethernet Adapter #2
Dhcp Server: 192.168.1.1
Physical Address: 00:07:95:CF:6D:3D

Networking Dns Servers: 192.115.106.35
62.219.186.7
hp psc 1100 series
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Composite Device
USB Printing Support
USB Root Hub (6x)
psc 1100 (DOT4PRINT)
Virus Protection [Back to Top]
Norton AntiVirus Version 9.00
Virus Definitions Version 15/07/2005 Rev 33
Last Disk Scan on יום שישי 15 יולי 2005 20:56:50
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 06/14/2005 Microsoft Security Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
DataAccess
Q832483 on 05/05/2004 (details...)
KB870669 (details...)
DirectX
DX819696 (details...)
DX9
SP1:
KB839643-DIRECTX9 on 15/08/2004 (details...)
Internet Explorer
SP2 (SP2)
Windows Media Player
WM819639 (details...)
Q828026 (details...)
SP0
Q828026 on 04/05/2004 (details...)
Windows XP
SP2
KB811113[SP] on 27/08/2004 (details...)
SP3
KB834707 on 29/10/2004 (details...)
KB867282 on 10/02/2005 (details...)
KB873333 on 10/02/2005 (details...)
KB873339 on 15/12/2004 (details...)
KB883939 on 15/06/2005 (details...)
KB885250 on 10/02/2005 (details...)
Windows XP
SP3 (continued)
KB885835 on 15/12/2004 (details...)
KB885836 on 15/12/2004 (details...)
KB886185 on 15/12/2004 (details...)
KB887472 on 10/02/2005 (details...)
KB887742 on 23/02/2005 (details...)
KB888113 on 10/02/2005 (details...)
KB888302 on 10/02/2005 (details...)
KB890046 on 15/06/2005 (details...)
KB890047 on 10/02/2005 (details...)
KB890175 on 13/01/2005 (details...)
KB890859 on 16/04/2005 (details...)
KB890923 on 16/04/2005 (details...)
KB891781 on 10/02/2005 (details...)
KB893066 on 16/04/2005 (details...)
KB893086 on 16/04/2005 (details...)
KB893803 on 16/04/2005 (details...)
KB893803V2 on 18/05/2005 (details...)
KB896358 on 15/06/2005 (details...)
KB896422 on 15/06/2005 (details...)
KB896428 on 15/06/2005 (details...)
KB898461 on 29/06/2005 (details...)
KB901214 on 15/07/2005 (details...)
KB903235 on 15/07/2005 (details...)

thanks!

itamar

[bookworm]

Nothing on ECS site but PCChips do the same model, it's an AC'97 sound the driver is here http://www.pcchips.com.tw/PCCWeb/Dow...uID=45&LanID=0
make a System Restore Point just in case, any problems just post back.

Hope this helps