sound drivers Intel(R) 82801BA/BAM AC'97 Audio Controller

[Rihanna Fan]

Thank you so much for taking the time to help me but it still wont work. i hear a little static in the stereos though. there might be a hardware problem because i have a friend with the same exact model and she updated hers from win2k to winxp as well and her audio has no problem using the default drivers. I probably need a new sound card, what would you suggest?

[bookworm]

Originally Posted by Rihanna Fan

Thank you so much for taking the time to help me but it still wont work. i hear a little static in the stereos though. there might be a hardware problem because i have a friend with the same exact model and she updated hers from win2k to winxp as well and her audio has no problem using the default drivers. I probably need a new sound card, what would you suggest?

Look at this from HP, especially Step 7 enabling sound in BIOS
http://h10025.www1.hp.com/ewfrf/wc/d...dlc=en&lang=en

[The Soulman]

Anyone, no sound on Acer Aspire 1400 (4-ish yrs old)
since upgrading from XP home to XP professional (2yrs ago)
audio controller is...Intel(R) 82801BA/BAM AC'97
System / hardware reports "Device cannot start",
any help / advice would be much appreciated,
Regards,
The Soulman.

[The Soulman]

As requested Belarc report,

Profile Summary
Computer Name: Acer (in MSHOME)
Profile Date: 02 May 2008 09:59:50
Advisor Version: 7.2x
Windows Logon:


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Acer Aspire 1400 series
System Serial Number: LXA020527624517990EB00
Enclosure Type: Other
Processor a Main Circuit Board b
2.50 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
512 kilobyte tertiary memory cache Board: BR20
BIOS: Acer V2.30 10/04/02
Drives Memory Modules c,d
59.99 Gigabytes Usable Hard Drive Capacity
25.77 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-R2212 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST94011A USB Device [Hard drive] (40.01 GB) -- drive 1
TOSHIBA MK2018GAP [Hard drive] (20.00 GB) -- drive 0, s/n X2P70323T, rev M1.42 A, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'J6J1' has 512 MB
Slot 'J6J2' has 512 MB
Slot 'J7J1' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 19.99 GB 3.47 GB free
e: (NTFS on drive 1) 40.00 GB 22.30 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
02/05/2008 09:55:21 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant 18/04/2008 20:14:35
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Amyuni Document Converter 2.10 on LPT1:
Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Intel(r) 82801BA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] MOBILITY M6 [Display adapter]
Default Monitor
Bus Adapters Multimedia
O2Micro OZ6933 CardBus Controller (2x)
Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
Intel(r) 82801BA/BAM USB Universal Host Controller - 2444 Intel(r) 82801BA/BAM AC'97 Audio Controller
Unimodem Half-Duplex Audio Device
Communications Other Devices
Bluetooth Fax Modem
Smart Link 56K Voice Modem


Bluetooth Device (Personal Area Network) #2
Dhcp Server: none responded
Physical Address: 11:11:11:11:11:11
Bluetooth Device (RFCOMM Protocol TDI) #2
Intel(R) PRO/100 Network Connection
primary Auto IP Address: 192.168.1.101 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:02:3F:B1:80:07

Networking Dns Servers: 194.168.4.100
194.168.8.100
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
Generic Bluetooth Radio
Microsoft Bluetooth Enumerator
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (2x)
ezplay device for 32 bits systems
pcouffin device for 32 bits systems
Virus Protection [Back to Top]
ESET NOD32 antivirus system 2.70 Version 2.70
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 04/08/2008 Microsoft Security Bulletin Summary) have been installed.

2008 (details...)
Windows
SP1
IDNMITIGATIONAPIS on 05/11/2006 (Microsoft Internationalized Domain Names Mitigation APIs)
NLSDOWNLEVELMAPPING on 05/11/2006 (Microsoft National Language Support Downlevel APIs)
XML Paper Specification Shared Components Pack 1.0
XPSEPSC (XML Paper Specification Shared Components Pack 1.0)



Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 04/08/2008 Microsoft Security Bulletin Summary)
Marks a security hotFix that fails verification (a security vulnerability)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small companies.

Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft(R) MSN (R) Communications System Version 7.02.0005.2202 *
Microsoft® .NET Framework Version 2.0.50727.1433 *
Microsoft® .NET Framework Version 3.0.4506.648 *
Mp3player Disk Tool Version 1, 0, 0, 1 *
Mp3playerSoftware Licenses [Back to Top]



--------------------------------------------------------------------------------

* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than yours.
Copyright 2000-7, Belarc, Inc. All rights reserved.
Legal notice. U.S. Patents 6085229, 5665951 and Patents pending.

--------------------------------------------------------------------------------

[bookworm]

Originally Posted by The Soulman

As requested Belarc report,

Profile Summary
Computer Name: Acer (in MSHOME)
Profile Date: 02 May 2008 09:59:50
Advisor Version: 7.2x
Windows Logon:


Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Acer Aspire 1400 series
System Serial Number: LXA020527624517990EB00
Enclosure Type: Other
Processor a Main Circuit Board b
2.50 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache
512 kilobyte tertiary memory cache Board: BR20
BIOS: Acer V2.30 10/04/02
Drives Memory Modules c,d
59.99 Gigabytes Usable Hard Drive Capacity
25.77 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-R2212 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

ST94011A USB Device [Hard drive] (40.01 GB) -- drive 1
TOSHIBA MK2018GAP [Hard drive] (20.00 GB) -- drive 0, s/n X2P70323T, rev M1.42 A, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'J6J1' has 512 MB
Slot 'J6J2' has 512 MB
Slot 'J7J1' is Empty
Local Drive Volumes

c: (FAT32 on drive 0) 19.99 GB 3.47 GB free
e: (NTFS on drive 1) 40.00 GB 22.30 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
02/05/2008 09:55:21 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant 18/04/2008 20:14:35
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Amyuni Document Converter 2.10 on LPT1:
Microsoft XPS Document Writer on XPSPort:

Controllers Display
Standard floppy disk controller
Intel(r) 82801BA Bus Master IDE Controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] MOBILITY M6 [Display adapter]
Default Monitor
Bus Adapters Multimedia
O2Micro OZ6933 CardBus Controller (2x)
Intel(r) 82801BA/BAM USB Universal Host Controller - 2442
Intel(r) 82801BA/BAM USB Universal Host Controller - 2444 Intel(r) 82801BA/BAM AC'97 Audio Controller
Unimodem Half-Duplex Audio Device
Communications Other Devices
Bluetooth Fax Modem
Smart Link 56K Voice Modem


Bluetooth Device (Personal Area Network) #2
Dhcp Server: none responded
Physical Address: 11:11:11:11:11:11
Bluetooth Device (RFCOMM Protocol TDI) #2
Intel(R) PRO/100 Network Connection


--------

go here to Acer and install the chipset driver AS14INF.EXE - then restart your comp http://www.acersupport.com/notebook/html/as1400_dl.html


then install the audio driver again AS14AUD.EXE

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[The Soulman]

Ok Barbara, I've followed your instructions with regard to the chipset drivers, however I have a couple of questions,
is there any way that you can check if the drivers have been suceessfully installed ?.

The reason I ask is that when installing, the progress bar gets to 15% and then the Windows "This software has not passed windows testing" warning appears,
I click on "Continue installation", the warning disappears leaving the install page with the progress bar still at 15%

Five seconds later and without the progress bar going any further that the 15%, the page disappears and thats it, no "Drivers sucessfully installed" / "Please restart computer" or indeed anything of that description, does this sound right ?, just seems a little odd to me, bearing this in mind I have not yet tried to install the audio drivers in case I end up with the dreaded BSOD.

The reason I dont want to try to install the audio drivers without knowing if the chipset drivers are fully installed is that on a couple of previous occasions
(But not every time) and with the machine in its current configuration / settings, when attempting to install the audio drivers, after the inevitable BSOD, I've actually lost my CD ROM-RW drive from "My Computer" and again occasionaly, had quite a bit of difficulty in re-installing it / the drivers for it, dont know if this is associated with the problems with the audio controller drivers but just a little more information that may help,

Thank you and regards,
The Soulman.

[The Soulman]

Well (Because I'm impatient) I tried to install the drivers anyway, only to result in the dreaded BSOD.

[bookworm]

Originally Posted by The Soulman

Well (Because I'm impatient) I tried to install the drivers anyway, only to result in the dreaded BSOD.

use this from Intel to identify your chipset, http://downloadcenter.intel.com/Deta...nal& lang=eng


* 3. INSTALLING THE SOFTWARE
************************************************** **********

General Installation Notes:

1. The Intel Chipset Identification Utility can be run
using either of the following methods:

1.a. During the download process, select 'Run this program
from its current location.' The Intel Chipset
Identification Utility should open and run once it has
been successfully downloaded.

1.b. During the download process, select 'Save this program
to disk.' Once the file has been saved to your hard
drive, go to that location and double-click on
CHIPUTIL_280.EXE. The Intel Chipset Identification Utility
should open and run.

************************************************** **********
* 4. UPDATING THE SOFTWARE
************************************************** **********

If you have a newer Intel chipset component, it may not be
detected by this version of the Intel Chipset Identification
Utility. If an 'Update' button appears under the 'Utility
Note' section when you run the utility, you may have the
ability to update your current version. Please follow the
steps below in order to update the utility:

1. Click on the 'Update' button. The Intel Chipset
Identification Utility will check the Intel website to
determine if a newer version is available.

Note: An Internet connection must be detected.

Please note that no personal information of any type is
sent or obtained during the update process. The utility
simply checks Intel’s website and will attempt to update
the version you currently have if a newer version is
detected.

[The Soulman]

Originally Posted by bookworm

use this from Intel to identify your chipset, http://downloadcenter.intel.com/Deta...nal& lang=eng


* 3. INSTALLING THE SOFTWARE
************************************************** **********

General Installation Notes:

1. The Intel Chipset Identification Utility can be run
using either of the following methods:

1.a. During the download process, select 'Run this program
from its current location.' The Intel Chipset
Identification Utility should open and run once it has
been successfully downloaded.

1.b. During the download process, select 'Save this program
to disk.' Once the file has been saved to your hard
drive, go to that location and double-click on
CHIPUTIL_280.EXE. The Intel Chipset Identification Utility
should open and run.

************************************************** **********
* 4. UPDATING THE SOFTWARE
************************************************** **********

If you have a newer Intel chipset component, it may not be
detected by this version of the Intel Chipset Identification
Utility. If an 'Update' button appears under the 'Utility
Note' section when you run the utility, you may have the
ability to update your current version. Please follow the
steps below in order to update the utility:

1. Click on the 'Update' button. The Intel Chipset
Identification Utility will check the Intel website to
determine if a newer version is available.

Note: An Internet connection must be detected.

Please note that no personal information of any type is
sent or obtained during the update process. The utility
simply checks Intel’s website and will attempt to update
the version you currently have if a newer version is
detected.

Hi Barbara, the following is reported,

Detected chipset......Intel (R) 845 Chipset

Memory controller.....82845

I/O Controller...........82801BA (ICH2)

Integrated Graphics...Not detected or disabled

(No update button)

Regards,
The Soulman.

[bookworm]

Originally Posted by The Soulman

Hi Barbara, the following is reported,

Detected chipset......Intel (R) 845 Chipset

Memory controller.....82845

I/O Controller...........82801BA (ICH2)

Integrated Graphics...Not detected or disabled

(No update button)

Regards,
The Soulman.

one point, remove all external components connect to the notebook and remove from docking station if using one

Ok get the chipset driver from Intel, newer than Acer http://downloadcenter.intel.com/Deta...nal& lang=eng

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[The Soulman]

Originally Posted by bookworm

one point, remove all external components connect to the notebook and remove from docking station if using one

Ok get the chipset driver from Intel, newer than Acer http://downloadcenter.intel.com/Deta...nal& lang=eng

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

Thanks Bookworm, sadly exactly the same thing happended as with the first one.

[bookworm]

Originally Posted by The Soulman

Thanks Bookworm, sadly exactly the same thing happended as with the first one.

been hunting around and the latest is for Win 2k, found this driver
http://www.nodevice.com/driver/CS4299/get43196.html

have a look at the Read me file.

and this is how to install, seems you have to tell XP to use the driver, it's a zip file so note the path to the unzipped files, use the If No Setup File method
Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.


Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[The Soulman]

Originally Posted by bookworm

been hunting around and the latest is for Win 2k, found this driver
http://www.nodevice.com/driver/CS4299/get43196.html

have a look at the Read me file.

and this is how to install, seems you have to tell XP to use the driver, it's a zip file so note the path to the unzipped files, use the If No Setup File method
Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.


Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

Thanks Barbara, but unfortunately, again its the BSOD and again I've got the Yellow exclaimation mark beside the Two devices mentioned in my earlier PM's.
Both devices state Code 39, "Windows cannot load drivers for this device / they may be missing or corrupted".

The Intel BA/BAM audio controller, as is usual, states, "No drivers installed for this device".

System restore returns everything to "As before" configuration.

Regards, The Soulman.

[The Soulman]

Hi Barbara, with regard to the Win 98 SE / Win XP pro install, a couple or so years ago and because of difficulties with the HDD it was decided that I would re-install Windows XP home.
(The supplied OS)
However a Win XP home disc was not supplied with the machine, only a a set of recovery discs, unfortunately for me and despite several attempts the recovery process would not complete.
I therefore decided to first do a clean install of Win98 SE which came supplied with a machine I had bought a number of years earlier, this was a full version complete with product key etc, once installed I immediately used the Win XP pro upgrade disc again this was a legally owned disc with product key,
basically since then the only problem I've had is with the sound, although as I have mentioned before, quite bizzarely, I have had sound on a number of occasions without having done anything / made any alteration to settings etc, althought this would disappear on the next reboot and the last time I had sound was probably 18 month ago now.
Before contacting your good self I have made numberous attempts at installing drivers / restoring sound only to be met mainy with the Blue screen of death or a code 10 error "This device cannot start",
hope this helps in maybe shedding a little light in the direction of your diagnosis,
Regards,
The Soulman.

[Kobu]

I recently did a clean re-installation of my OS. But it seems that the sound driver wasn't installed. Here's the Belarc report:

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Intel Corporation
Processor a Main Circuit Board b
2.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Intel Corporation D845BG AAA74060-403
Serial Number: AZBG20601954
Bus Clock: 100 megahertz
BIOS: Intel Corp. PT84510A.86A.0012.P01.0111131009 11/13/2001
Drives Memory Modules c,d
82.34 Gigabytes Usable Hard Drive Capacity
73.63 Gigabytes Hard Drive Free Space

ASUS CRW-5224A [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Hitachi HDS721680PLAT80 [Hard drive] (82.34 GB) -- drive 0 512 Megabytes Installed Memory

Slot 'J5E3' is Empty
Slot 'J5E1' has 512 MB
Local Drive Volumes


c: (NTFS on drive 0) 82.34 GB 73.63 GB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
bluesamurai 5/21/2008 3:13:22 PM (admin)
local system accounts
Administrator never (admin)
Guest never
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account
None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801BA Ultra ATA Storage Controller - 244B
Secondary IDE Channel [Controller] NVIDIA GeForce2 MX 100/200 [Display adapter]
Default Monitor
Bus Adapters Multimedia
Intel(R) 82801BA/BAM USB Universal Host Controller - 2442
Intel(R) 82801BA/BAM USB Universal Host Controller - 2444 Intel(R) 82801BA/BAM AC '97 Audio Controller - 2445
Communications Other Devices
PCI SoftV92 Data Fax Modem


D-Link DFE-530TX+ PCI Adapter
Dhcp Server: none responded
Physical Address: 00:1B:11:F2:769
Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 122.2.247.52 / 20
Gateway: 122.2.240.1
Dhcp Server: 122.2.240.1
Physical Address: 00:03:476:6D:39

Networking Dns Servers: 58.69.254.104
58.69.254.140
58.69.254.138
58.69.254.106
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
Unknown Device
USB Root Hub (2x)
Virus Protection [Back to Top]
avast! antivirus 4.8.1169 [VPS 080520-1] Version 4.8.1169
Realtime File Scanning On

I tried to install the missing drivers by first installing the hardware, but it says that the hardware cannot be installed because it lacks a necessary entry (INF was written for Windows 95 or later??). My previous OS was also Windows XP pro, and yet it's the first time that I encountered this problem.