Another NO SOUND problem

[ellie]

My daughter crashed computer my computer a few weeks ago. Fuelled by rage, the computer only being 7 months old, and sadly inexperience I used the back up rescue CD's which restored the computer to its factory state. Unfortunately I lost all my saved documents, pictures etc. However at least the computer was running again or so I thought. I have no sound. I have followed all the troubleshooter advice and it would seem I no longer have a audio driver. Like others on this site I have no idea of which one to download and have spent the last three nights, up most of the night, trying to make sense of it all.
I have done as suggested to others in my situation and downloaded Belarc advisor. My computer is an E-machine. Attached is the report I got from Belarc. Please please can someone help me and suggest a driver I can download.
Thankyou for help give.



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Microsoft Security Updates


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Computer Profile Summary
Computer Name: Your-6c4205327e (in WORKGROUP)
Profile Date: 23 November 2005 19:30:03
Advisor Version: 7.0t
Windows Logon:

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway 2000
Processor a Main Circuit Board b
2.93 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Intel Corporation D915GAG AAC87709-301
Serial Number: BQAG50309223
Bus Clock: 533 megahertz
BIOS: Intel Corp. AG91510J.15A.0585.2004.1104.0831 11/04/2004
Drives Memory Modules c,d
160.03 Gigabytes Usable Hard Drive Capacity
152.46 Gigabytes Hard Drive Free Space

TSSTcorp CD/DVDW TS-H552B [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
WDC WD1600JD-22HBB0 [Hard drive] (160.04 GB) -- drive 0 502 Megabytes Installed Memory

Slot 'J6H1' has 256 MB (serial number 0xBA750A91)
Slot 'J6H2' is Empty
Slot 'J6J1' has 256 MB (serial number 0x49760A93)
Slot 'J6J2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 156.47 GB 150.41 GB free
d: (FAT32 on drive 0) 3.56 GB 2.04 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
23/11/2005 19:07:03 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account CAPTURE FAX BVRP on NUL:
Lexmark X1100 Series on USB001

Controllers Display
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] None detected
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


1394 Net Adapter
IP Address: 84.69.74.240 / 32
Gateway: 84.69.74.240
Physical Address: 00:53:45:00:00:00
SpeedTouch USB ADSL PPP
OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
SpeedTouch 330 ADSL Modem
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [Back to Top]
Norton AntiVirus Version 11.00
Virus Definitions Version 22/11/2005 Rev 5
Last Disk Scan on 18 November 2005 20:25:45
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 11/08/2005 Microsoft Security Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 (details...)
M886903 (details...)
Internet Explorer
SP2 (SP2)
Windows XP
SP3
KB873339 on 13/11/2005 (details...)
KB885250 on 13/11/2005 (details...)
KB885835 on 13/11/2005 (details...)
KB885836 on 13/11/2005 (details...)
KB885884 on 17/11/2005 (details...)
KB886185 on 13/11/2005 (details...)
KB887472 on 13/11/2005 (details...)
KB887742 on 13/11/2005 (details...)
KB888113 on 13/11/2005 (details...)
KB888302 on 13/11/2005 (details...)
KB890046 on 13/11/2005 (details...)
KB890859 on 13/11/2005 (details...)
KB891781 on 13/11/2005 (details...)
KB893066 on 13/11/2005 (details...)
Windows XP
SP3 (continued)
KB893756 on 13/11/2005 (details...)
KB893803V2 on 12/11/2005 (details...)
KB894391 on 13/11/2005 (details...)
KB896358 on 13/11/2005 (details...)
KB896422 on 13/11/2005 (details...)
KB896423 on 13/11/2005 (details...)
KB896424 on 13/11/2005 (details...)
KB896428 on 13/11/2005 (details...)
KB896688 on 13/11/2005 (details...)
KB898461 on 12/11/2005 (details...)
KB899587 on 13/11/2005 (details...)
KB899591 on 13/11/2005 (details...)
KB900725 on 13/11/2005 (details...)
KB901017 on 13/11/2005 (details...)
KB901214 on 13/11/2005 (details...)
KB902400 on 13/11/2005 (details...)
KB904706 on 13/11/2005 (details...)
KB905414 on 13/11/2005 (details...)
KB905749 on 13/11/2005 (details...)



Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 11/08/2005 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor cd500b57
Microsoft - Internet Explorer 55736-OEM-8339903-04465
Microsoft - Office XP Professional with FrontPage 54185-640-0000025-17546 (Key: FM9FY-TMF7Q-KCKCT-V9T29-TBBBG)
Microsoft - WebFldrs XP 12345-111-1111111-09107
Microsoft - Windows XP Home Edition 76477-OEM-0011903-00103 (Key: MYFFD-PJP7T-J8BM6-MXPH6-3R2BW)e
Symantec Corporation - MSRedist 1
Symantec Corporation - Norton AntiSpam 1
Symantec Corporation - Norton AntiVirus 2005 1
Symantec Corporation - Norton Internet Security 1
Symantec Corporation - Norton WMI Update 1
Symantec Corporation - SymNet 1

Software Versions (mouse over * for details, click * for location) [Back to Top]
ABBYY (BIT Software) - FineReader Version 5.0.0.482 (private) *
Adobe Reader Version 6.0.0.2003051900 *
Belarc, Inc. - Advisor Version 7.0t *
BVRP Software - FaxTools Version 1.00 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Inkjet Printer Version 1.0.0.0 *
javaw.exe *
javaws.exe *
Lexmark International Inc. - AIO exe Version 2.0.2.2 *
Lexmark International, Inc. - Button Manager Executable Version 0.1.1.1 *
Lexmark International, Inc. - MarkVision for Windows (32 bit) Version 8.29 *
Lexmark Photo Editor Version 0.1.1.1 *
Microsoft (R) .NET Framework Version 1.1.4322.2032 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Clip Organizer Version 10.0.2625 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - MSN Messenger Version 7.5.0311 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 * Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Office Save My Settings/Profile Wizard Version 10.0.2609 *
Microsoft Office XP Version 10.0.2627 *
Microsoft PowerPoint Viewer for Windows Version 8.0 *
Microsoft(R) Windows Media Player Version 9.00.00.3250 *
Printer Driver Uninstall Version 2.0.2.0 *
Symantec Core Component Version 1, 8, 54, 478 *
Symantec Corporation - AutoProtect Version 9.4 *
Symantec Corporation - Client and Host Security Platform Version 103.0.4.3 *
Symantec Corporation - Norton AntiVirus Version 11.0.9 *
Symantec Corporation - Norton Internet Security Version 8.0 *
Symantec Corporation - SPBBC Version 1,0,1,47 *
Symantec Security Drivers Version 5.5 *
Symantec Shared Components Version 3.1 *
THOMSON Telecom Belgium - SpeedTouch USB Version 301.0.0.12 *
Viewer.exe *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *
Yahoo! Messenger Version 7,0,0,438 *

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[mahdiislam]

Please read the entire thread first.
1. Go to Add/Remove Programs (My Computer > Control Panel > Add/Remove Programs)
2. See if there is any glaringly obvious sound drivers or anything like AC'97
3. Uninstall these
4. Go into Control Panel > System
5. Once the screen opens click the Hardware tab
6. Then click Device Manager
7. Assuming that this is currently in its default state (devices by connection) click on the plus next to Sound, video and game controllers
8. Uninstall the drivers that you can (some of these, for example the codecs, cannot be uninstalled but try it anyway)
9. Once you've done so, restart your computer and install any sound drivers that came with your PC.

From the information that you suplied, it's hard for me to tell which driver exactly you will need. If you could specify a model, i could track the driver for you. Hopefully this will work, good luck!

Mahdi Islam

[bookworm]

Originally Posted by ellie

My daughter crashed computer my computer a few weeks ago. Fuelled by rage, the computer only being 7 months old, and sadly inexperience I used the back up rescue CD's which restored the computer to its factory state. Unfortunately I lost all my saved documents, pictures etc. However at least the computer was running again or so I thought. I have no sound. I have followed all the troubleshooter advice and it would seem I no longer have a audio driver. Like others on this site I have no idea of which one to download and have spent the last three nights, up most of the night, trying to make sense of it all.
I have done as suggested to others in my situation and downloaded Belarc advisor. My computer is an E-machine. Attached is the report I got from Belarc. Please please can someone help me and suggest a driver I can download.
Thankyou for help give.



--------------------------------------------------------------------------------



--------------------------------------------------------------------------------


Virus Protection


Up-to-date




Microsoft Security Updates


Up-to-date







--------------------------------------------------------------------------------

Computer Profile Summary
Computer Name: Your-6c4205327e (in WORKGROUP)
Profile Date: 23 November 2005 19:30:03
Advisor Version: 7.0t
Windows Logon:

Click here for Belarc's System Management products, for large and small companies.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Gateway 2000
Processor a Main Circuit Board b
2.93 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Intel Corporation D915GAG AAC87709-301
Serial Number: BQAG50309223
Bus Clock: 533 megahertz
BIOS: Intel Corp. AG91510J.15A.0585.2004.1104.0831 11/04/2004
Drives Memory Modules c,d
160.03 Gigabytes Usable Hard Drive Capacity
152.46 Gigabytes Hard Drive Free Space

TSSTcorp CD/DVDW TS-H552B [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
WDC WD1600JD-22HBB0 [Hard drive] (160.04 GB) -- drive 0 502 Megabytes Installed Memory

Slot 'J6H1' has 256 MB (serial number 0xBA750A91)
Slot 'J6H2' is Empty
Slot 'J6J1' has 256 MB (serial number 0x49760A93)
Slot 'J6J2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 156.47 GB 150.41 GB free
d: (FAT32 on drive 0) 3.56 GB 2.04 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
23/11/2005 19:07:03 (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account CAPTURE FAX BVRP on NUL:
Lexmark X1100 Series on USB001

Controllers Display
Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] None detected
Bus Adapters Multimedia
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


1394 Net Adapter
IP Address: 84.69.74.240 / 32
Gateway: 84.69.74.240
Physical Address: 00:53:45:00:00:00
SpeedTouch USB ADSL PPP
OHCI Compliant IEEE 1394 Host Controller
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Mouse
SpeedTouch 330 ADSL Modem
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [Back to Top]
Norton AntiVirus Version 11.00
Virus Definitions Version 22/11/2005 Rev 5
Last Disk Scan on 18 November 2005 20:25:45
Realtime File Scanning On


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Create a System Restore Point before installing each of the drivers just in case

How to Start / All Programes / Accessories / System Tools / System Restore /Create a Restore Point / Next / give a name / Create / Close

Go here to Intel http://downloadfinder.intel.com/scri...4&submit=Go%21

Your board is an Intel D915GAG, here are all the drivers for your board, Bookmark for future reference.

You need 2 drivers, First download and install No: 6 - INF Intel Chipset Software Installation Utility, Then restart your comp

Second download and install No:5 - Audio Intel HD Audio Controller - Realtek Codec.

save the files somewhere you can easily find them,My Documents is a good place, make a note of the name, they are both exe files, just double click them to install.

Hope this helps