No sound after reformatting XP Home

danneil1984 · #**796** 08-06-2008, 02:45 AM

Quote:

Originally Posted by bookworm

your audio driver is here at ECS http://www.ecs.com.tw/ECSWebSite/Dow...uID=82&LanID=0

but I suspect SP3 is the cause

Your audio sockets must be on the I/O plate for this driver to work. If they are in an expansion slot, then you have a sound card installed
http://www.overclockeddoc.com/bookwo...0io%20slot.JPG

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions

Hi Bookworm,

Does downgrading or upgrading my OS solves this issue?
Since i have completely reformatted and reinstalled XP. I lost all drivers.
Back to scratch T_T....I cant seem to do the step-by-step instruction...
After reformating and reinstalling XP, what's my next move?... Everything is well except the sounds...

bookworm · #**797** 08-06-2008, 03:59 PM

Quote:

Originally Posted by danneil1984

Hi Bookworm,

Does downgrading or upgrading my OS solves this issue?
Since i have completely reformatted and reinstalled XP. I lost all drivers.
Back to scratch T_T....I cant seem to do the step-by-step instruction...
After reformating and reinstalling XP, what's my next move?... Everything is well except the sounds...

go here to ECS and download the Intel sound driver
http://www.ecs.com.tw/ECSWebSite/Dow...nuID=6&LanID=0

then install this way, using the If No Setup File Method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions

danneil1984 · #**798** 08-06-2008, 10:20 PM

Quote:

Originally Posted by bookworm

go here to ECS and download the Intel sound driver
http://www.ecs.com.tw/ECSWebSite/Dow...nuID=6&LanID=0

then install this way, using the If No Setup File Method

Installing Drivers

Create a folder for what you are downloading

Example: Audio
Then download the zipped file to that folder

Then download and install Winzip
Go to the folder and right click and click Winzip extract to here

That will automatically make a folder and unzip files to it ( make a note of file path)

Then go to folder and click on Setup file and follow instructions displayed for installation

If no Setup file

1. Expand "Sound, video and game controllers"
2. Right-click the the yellow flagged device ( or audio device Realtek, Soundmax C-Media etc ) and choose Update Driver
3. In Windows XP SP2, the Update Wizard will prompt to connect to the Windows Update
4. Select "No, not this time" and click Next
5. Select "Install from a list or specific location (Advanced)" and click Next.
6. Select "Search for the best driver in theses locations" and check "Include this location in the search"
7. Click Browse and select the location of downloaded driver
8. Click OK and click Next
9. Wait while the Wizard installs the software
10. Click Finish.

Set a System Restore Point before installing drivers just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a
Restore point and follow instructions

Hi Bookworm,

I did what you told me. Before there was no yellow triangle with exclamatory. I tried to uninstall and reinstall the driver but still

bookworm · #**799** 08-07-2008, 03:35 PM

Quote:

Originally Posted by danneil1984

Hi Bookworm,

I did what you told me. Before there was no yellow triangle with exclamatory. I tried to uninstall and reinstall the driver but still

in control panel / sound and audio what sound driver is installed

danneil1984 · #**800** 08-07-2008, 09:36 PM

Quote:

Originally Posted by bookworm

in control panel / sound and audio what sound driver is installed

Sound and Audio devices
Speech

Those two are the only icons I can see. I've checked my friend's PC and found out there should be 3 icons. I really appreciate your time

danneil1984 · #**801** 08-09-2008, 12:08 PM

I've red your post somewhere here in this forum that with Intel, you need to update the chipset before i install the audio drivers. Is this applicable to my situation? If yes, how will I do it?

The audio driver installed is Intel(r)82801BA/BAM AC'97 Audio Controller.
(This one is the original as shown in the SOUNDS, SPEECH and AUDIO DEVICES). No yellow mark if this is used.

I downloaded the audio driver in the link you provided, followed all the instructions The audio driver now is AVANCE AC'97 AUDIO. The yellow mark has appeared this time. I uninstalled and reinstalled AVANCE AC '97 AUDIO but still no sound.

Did I did something wrong? Thanks Barbara

bookworm · #**802** 08-10-2008, 04:16 PM

Quote:

Originally Posted by danneil1984

I've red your post somewhere here in this forum that with Intel, you need to update the chipset before i install the audio drivers. Is this applicable to my situation? If yes, how will I do it?

The audio driver installed is Intel(r)82801BA/BAM AC'97 Audio Controller.
(This one is the original as shown in the SOUNDS, SPEECH and AUDIO DEVICES). No yellow mark if this is used.

I downloaded the audio driver in the link you provided, followed all the instructions The audio driver now is AVANCE AC'97 AUDIO. The yellow mark has appeared this time. I uninstalled and reinstalled AVANCE AC '97 AUDIO but still no sound.

Did I did something wrong? Thanks Barbara

check this
Check Control Panel/ Sound & Audio Devices/ Audio tab/ Sound Playback click on down arrow and check that the correct audio is selected. Typically the problem will be they something like "modem line 0 playback" might have been substituted for the proper audio device.

what make and model do you have, a label on the comp should give this info

kirushakttum · #**803** 08-11-2008, 07:19 PM

Hey Bookworm! I really hope and I was wondering if
you could help me as well.
It seems like I'm having a similar problem to everyone else,
(the same problem with no sound),

Well, here's my situation
My system got waxed by some sort of virus,and I had to take it with a
technician,(So sorry I am not a computer expert!)
Anyway,This "technician" "fixed" my computer
and every program is up and running fine but WITH NO SOUND,
I think this problem occured after reinstalling
Microsoft Windows XP Home Edition SP2,
I used to have
Microsoft Windows XP Home Edition SP1
This laptop is fairly new. Everything seems
fine except I don't have any sound.
Just a comment, My computer, makes a beeping noise
once in a while when I start up.
I only have a system restore disc and that hasn't been
of any help.

I've gone here:
http://support.gateway.com/support/d...s=Windows%20XP
and the one in there fails.

I've tried "Realtek AC’97" and fails as well.
Ive' tried to install it in normal and safe mode way
and it didn't work.
Now is "Controlador de Audio de Intel(r) AC’97" and is not working
I've also tried to updated the drivers that I have, with no succes.
I've reinstalled the "Chipset driver" which I've downloaded
from Gateway page and restarted the computer
and I've tried to install the sound driver from the same page
and says "the instalation failed"
(I don't have any exclamation mark next to any device)

I've run Berlarc as suggested earlier in the thread,
these are my data:
----------------------------------------------------------------
----------------------------------------------------------------
Computer Profile Summary:
Computer Name: My-soul (in HOME)
Profile Date: sunday,august 10th 2008 17:58:53
Advisor Version: 7.2x
Windows Logon: Kirush
------------------------------------------------------
Operating System:
Windows XP Home Edition Service Pack 2 (build 2600)
------------------------------------------------------
System Model:
Gateway MX4610m 64.06.00
System Serial Number: N865B 110 08158
Chassis Serial Number: 0123456789012345
Enclosure Type: Portable
------------------------------------------------------
Processor a:
800 megahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache
------------------------------------------------------
Main Circuit Board b:
Board: Gateway Rev1.64.06.00
Serial Number: V5B1MBC00702DF300X
BIOS: Phoenix 64.06.00 08/26/2005
------------------------------------------------------
Memory Modules c,d:
504 Megabytes Installed Memory
Slot 'M1' has 256 MB
Slot 'M2' has 256 MB
------------------------------------------------------
Drives:
80,02 Gigabytes Usable Hard Drive Capacity
72,56 Gigabytes Hard Drive Free Space

HL-DT-ST DVD-RW GWA-4082N [CD-ROM drive]

IC25N080ATMR04-0 [Hard drive] (80,03 GB) -- drive 0, s/n MRA401K8GN80TH, rev MO4OAD4A, SMART Status: Healthy
SD3 Device [Hard drive] -- drive 2
Texas Instruments Memory Stick Disk -- drive 1
------------------------------------------------------
Local Drive Volumes:
c: (NTFS on drive 0) 80,02 GB 72,56 GB free
------------------------------------------------------
Network Drives:
None detected
------------------------------------------------------
Controllers:
Canal IDE principal [Controller]
Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
------------------------------------------------------
Display:
Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family [Display adapter] (2x)
Panel plano digital (1024x768) [Monitor]
------------------------------------------------------
Bus Adapters:
Texas Instruments PCIxx21/x515 Cardbus Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C
------------------------------------------------------
Multimedia:
Controlador de audio de Intel(r) AC'97
------------------------------------------------------
Other Devices:
Controladora de host Texas Instruments OHCI Compliant IEEE 1394
Adaptador de CA de Microsoft
Batería con método de control compatible con ACPI de Microsoft
Teclado estándar de 101/102 teclas o Microsoft Natural PS/2 Keyboard
Synaptics PS/2 Port TouchPad [Mouse]
Texas Instruments PCI7411 Integrated FlashMedia Controller
Controladora de host SD compatible con el estándar SDA
Concentrador raíz USB (5x)
----------------------------------------------------------------
----------------------------------------------------------------
I've also run Everest, as well,
these are my data:

--------[ Summary ]
Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name MY-SOUL
User Name Kirush
Motherboard:
CPU Type Mobile Intel Pentium M 740J, 1733 MHz (13 x 133)
Motherboard Name Unknown
Motherboard Chipset Intel Alviso-G i915GM
System Memory 502 MB (DDR2-533 DDR2 SDRAM)
BIOS Type Phoenix (08/26/05)
Display:
Video Adapter Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family (64 MB)
Video Adapter Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family (64 MB)
3D Accelerator Intel GMA 900
Monitor Panel plano digital (1024x768) (12003)
Monitor Panel plano digital (1024x768) (12003)
Monitor Panel plano digital (1024x768) (12003)
Multimedia:
Audio Adapter Intel 82801FBM ICH6-M - AC'97 Audio Controller [B-2]
Storage:
IDE Controller Intel(R) 82801FB/FBM Ultra ATA Storage Controllers - 266F
IDE Controller Texas Instruments PCI7411 Integrated FlashMedia Controller
Disk Drive IC25N080ATMR04-0 (80 GB, 4200 RPM, Ultra-ATA/100)
Disk Drive Texas Instruments Memory Stick Disk
Disk Drive SD3 Device
Optical Drive HL-DT-ST DVD-RW GWA-4082N
SMART Hard Disks
Status OK
Partitions:
C: (NTFS) 76308 MB (68769 MB free)
Input:
Keyboard Teclado estándar de 101/102 teclas o Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port TouchPad
Network:
Network Adapter Broadcom NetLink (TM) Gigabit Ethernet (192.168.1.64)
Network Adapter Intel(R) PRO/Wireless 2200BG Network Connection
Modem AC97 Soft Data Fax Modem with SmartCP
Peripherals:
Printer Microsoft Office Document Image Writer
Printer Solid Converter PDF
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-2]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-2]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-2]
USB1 Controller Intel 82801FBM ICH6-M - USB Universal Host Controller [B-2]
USB2 Controller Intel 82801FBM ICH6-M - Enhanced USB2 Controller [B-2]
Battery Adaptador de CA de Microsoft
Battery Batería con método de control compatible con ACPI de Microsoft
--------[ Debug - PCI ]
B00 D1E F02: Intel 82801FBM ICH6-M - AC'97 Audio Controller [B-2]

Offset 00: 86 80 6E 26 07 00 90 02 04 00 01 04 00 00 00 00
Offset 10: 01 1C 00 00 C1 18 00 00 00 08 04 B0 00 04 04 B0
Offset 20: 00 00 00 00 00 00 00 00 00 00 00 00 7B 10 00 03
Offset 30: 00 00 00 00 50 00 00 00 00 00 00 00 11 01 00 00
Offset 40: 09 01 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 50: 01 00 C2 C9 00 00 00 00 00 00 00 00 00 00 00 00
Offset 60: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 70: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 80: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset 90: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Offset F0: 00 00 00 00 00 00 00 00 80 0F 04 00 00 00 00 00
--------[ Debug - Unknown ]
HDD SD3 Device
HDD Texas Instruments Memory Stick Disk
Motherboard DMIMOBO: Gateway
Motherboard DMISYS: Gateway MX4610m
Motherboard SONOMA01.86C.0052.D.0508261045
Motherboard Unknown
PnP SYN0B01: Synaptics PS/2 Port TouchPad [NoDB]
------------------------------------------------------------------------
-----------------------------------------------------------------------
This seems to be working for everyone
else, so I hope u guys can give me a hand PLEASE!!!
If you can help at all I'll be Eternally grateful as this problem
and it would be greatly appreciated.
It's driving me completely insane!
Let me know what else you need.
Thanks
PS: I was wondering if there is a miss match with the drivers,
I mean, probably is that the problem, Am I right?

THANKS AGAIN.

deveria · #**804** 08-16-2008, 06:36 AM

Hi bookworm, I am also having the no sound problem after reformatting.
Please help!

Operating System
Windows XP Home Edition (build 2600)

Processor
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Drives
156.72 Gigabytes Usable Hard Drive Capacity
81.75 Gigabytes Hard Drive Free Space

TSSTcorp CDRWDVD TS-H492C [CD-ROM drive]
3.5" format removeable media [Floppy drive]

SAMSUNG HD080HJ [Hard drive] (80.02 GB) -- drive 1
TEAC USB HS-CF Card USB Device [Hard drive] -- drive 2
TEAC USB HS-MS Card USB Device [Hard drive] -- drive 4
TEAC USB HS-SD Card USB Device [Hard drive] -- drive 5
TEAC USB HS-xD/SM USB Device [Hard drive] -- drive 3
WDC WD800JD-75MSA1 [Hard drive] (80.00 GB) -- drive 0

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x)

Bus Adapters
Standard Universal PCI to USB Host Controller (4x)

System Model
Dell Inc. Dell DM051
System Service Tag: JF9N12J (support for this PC)
Chassis Serial Number: JF9N12J
Enclosure Type: Mini-Tower

Main Circuit Board
Board: Dell Inc. 0WG261
Serial Number: ..CN698615BG18AD.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A02 10/13/2005

Memory Modules
2048 Megabytes Installed Memory

Slot 'DIMM_1' has 512 MB (serial number 7100B0F6)
Slot 'DIMM_3' has 512 MB (serial number 2A2D297E)
Slot 'DIMM_2' has 512 MB (serial number 7100B09D)
Slot 'DIMM_4' has 512 MB (serial number 2A2D2983)

Local Drive Volumes
c: (NTFS on drive 0) 76.70 GB 67.76 GB free
d: (NTFS on drive 1) 80.02 GB 14.00 GB free

Display
NVIDIA GeForce 7600 GS [Display adapter]
DELL E156FP [Monitor] (14.9"vis, s/n JC1415B146LU, November 2005)

Multimedia
Creative Game Port
Creative SB Audigy 2 ZS (WDM)
Unimodem Half-Duplex Audio Device
USB Audio Device

Other Devices
OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
HID Keyboard Device
Microsoft USB Wheel Mouse Optical
USB Composite Device
USB Mass Storage Device
USB Root Hub (4x)

Thanks!!

PeckerWood · #**805** 08-16-2008, 07:46 AM

Quote:

Originally Posted by deveria

Hi bookworm, I am also having the no sound problem after reformatting.
Please help!

Operating System
Windows XP Home Edition (build 2600)

Processor
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Drives
156.72 Gigabytes Usable Hard Drive Capacity
81.75 Gigabytes Hard Drive Free Space

TSSTcorp CDRWDVD TS-H492C [CD-ROM drive]
3.5" format removeable media [Floppy drive]

SAMSUNG HD080HJ [Hard drive] (80.02 GB) -- drive 1
TEAC USB HS-CF Card USB Device [Hard drive] -- drive 2
TEAC USB HS-MS Card USB Device [Hard drive] -- drive 4
TEAC USB HS-SD Card USB Device [Hard drive] -- drive 5
TEAC USB HS-xD/SM USB Device [Hard drive] -- drive 3
WDC WD800JD-75MSA1 [Hard drive] (80.00 GB) -- drive 0

Controllers
Standard floppy disk controller
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x)

Bus Adapters
Standard Universal PCI to USB Host Controller (4x)

System Model
Dell Inc. Dell DM051
System Service Tag: JF9N12J (support for this PC)
Chassis Serial Number: JF9N12J
Enclosure Type: Mini-Tower

Main Circuit Board
Board: Dell Inc. 0WG261
Serial Number: ..CN698615BG18AD.
Bus Clock: 800 megahertz
BIOS: Dell Inc. A02 10/13/2005

Memory Modules
2048 Megabytes Installed Memory

Slot 'DIMM_1' has 512 MB (serial number 7100B0F6)
Slot 'DIMM_3' has 512 MB (serial number 2A2D297E)
Slot 'DIMM_2' has 512 MB (serial number 7100B09D)
Slot 'DIMM_4' has 512 MB (serial number 2A2D2983)

Local Drive Volumes
c: (NTFS on drive 0) 76.70 GB 67.76 GB free
d: (NTFS on drive 1) 80.02 GB 14.00 GB free

Display
NVIDIA GeForce 7600 GS [Display adapter]
DELL E156FP [Monitor] (14.9"vis, s/n JC1415B146LU, November 2005)

Multimedia
Creative Game Port
Creative SB Audigy 2 ZS (WDM)
Unimodem Half-Duplex Audio Device
USB Audio Device

Other Devices
OHCI Compliant IEEE 1394 Host Controller
USB Human Interface Device
HID Keyboard Device
Microsoft USB Wheel Mouse Optical
USB Composite Device
USB Mass Storage Device
USB Root Hub (4x)

Thanks!!

deveria,In Audio try the Creative Labs application. Link is below.The DM051 is
your motherboard as mentioned earlier on this forum by 'bookworm'.Go to the
below link.

http://support.dell.com/support/down...&catid=&impid=

deveria · #**806** 08-16-2008, 07:55 AM

Thanks for the reply, but that link doesn't work.

PeckerWood · #**807** 08-16-2008, 07:58 AM

Quote:

Originally Posted by deveria

Thanks for the reply, but that link doesn't work.

Sorry,LOL GO here--->http://support.dell.com/support/down...&catid=&impid=

deveria · #**808** 08-16-2008, 08:21 AM

still nothing

deveria · #**809** 08-17-2008, 05:36 PM

Can anyone help me??

danneil1984 · #**810** 08-20-2008, 03:14 AM

Its so happened that 1 of the file has corrupted and I tried to reinstall Windows Service pack 3...To my surprise the sound was back

But as the time goes by, it seems the problem is there yet again... Whenever I play 3d Games, the sound disappears...even in the middle of movie streaming..

As of now, Im clueless as to what have caused this problem... Do I need to have any software to run such files?...