No sound from laptop. Multimedia Audio Controller says there is a problem'?!'

[mydogmax]

Hi
I have a laptop running Windows XP Professional 2002.
I'm sure I have a sound card but I'm not sure what make it is.
When I go into sound and audio devices in control panel all of
the options are greyed out.
When I go into device manager there is a ? and a ! next to
Multimedia Audio Controller.
I had a look at some of the other posts which suggested using Belarc
to find out the name of the sound card in order to get the proper driver.
Which I have done.

Here is the Belarc findings for the laptop:

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) CLEVO M22ES 0106
Enclosure Type: Notebook
Processor a Main Circuit Board b
1.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Clevo M22ES Rev.A
BIOS: Phoenix 4.06 02/23/2004
Drives Memory Modules c,d
30.00 Gigabytes Usable Hard Drive Capacity
21.96 Gigabytes Hard Drive Free Space

TEAC DW-224E [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Easy Disk USB Device (2.02 GB) -- drive 1
FUJITSU MHT2030AT [Hard drive] (30.00 GB) -- drive 0, s/n NN2DT3413S6C, rev 009A, SMART Status: Healthy 222 Megabytes Installed Memory

Slot 'U5' has 256 MB
Slot 'U6' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 30.00 GB 21.96 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 01/03/2007 09:47:45 (admin)
The General 22/02/2008 14:04:42 (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Office Document Image Writer Port:

Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
SiS PCI IDE Controller SiS 650 [Display adapter]
Default Monitor
Bus Adapters Multimedia
Generic CardBus Controller
SiS 7001 PCI to USB Open Host Controller (2x)
SiS PCI to USB Enhanced Host Controller Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Voice Modem


1394 Net Adapter
Realtek RTL8139 Family PCI Fast Ethernet NIC
Dhcp Server: 192.168.1.1
Physical Address: 00:90:F5:35:16:46
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
IrDA Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (3x)



If possible could someone please tell me if I need a driver and if so
where to download it.

Thanks Max

[pip22]

The belarc method applies mainly to desktop PCs and workstations.
For laptops (in which all the components requiring a driver are fitted by the manufacturer and none of them are 'user fitted') you get the proper drivers from the laptop manufacturer since most of the components are custom-made and require custom-drivers to match.

That's why it's important to choose a well-know brand when buying a laptop. They all have decent web support where you can get the correct drivers (and very often they are the only source of correct drivers for their own models). So I hope your laptop is a well-know brand with good website support, otherwise you could be stuck.

[mydogmax]

Thanks for the advice, hopefully the manufacturer will
be able to sort it out.

[bookworm]

Originally Posted by mydogmax

Thanks for the advice, hopefully the manufacturer will
be able to sort it out.

Scroll to your model - choose Audio - Clevo M22ES http://www.clevo.com.tw/en/e-services/download.asp

Set a System Restore Point before installing driver just in case
Start / All Programs / Accessories / System Tools / System Restore / select Create a restore point and follow instructions

[mydogmax]

Thanks for the link!
I have downloaded the driver, but won't have access to the Laptop for a few days.
Will let you know if it works ASAP.

Regards Max

[mydogmax]

Hi
Just to let you know that I have installed the driver from -

http://www.clevo.com.tw/en/e-services/download.asp

and now have sound on the Laptop.

Thanks again!

Your help is appreciated.

Regards Max

[carteblanche17]

gee..million thanx, barb.
i feel i have dolby on my notebook after such a loooooong reticence from its speakers.

:-)

[Valtore]

my pci device and video controller aren't recognised, i have no sound and it's grey'd out/missing on taskbar =/
i'm assuming i'm missing the drivers since i recently formatted and reinstalled.
i've had this before but this time i just can't seem to find the right driver, please help, here's my specs:

Computer Info
Chipset: <unknown>
Computer Name: PC
OS: Microsoft Windows XP Service Pack 2 (Full or Upgrade Retail)

Device Tree
Computer
ACPI Multiprocessor PC

Other devices
PCI Device
NEC Computer International
Silicon Integrated Systems (SiS)
Video Controller (VGA Compatible)
NEC Computer International
Silicon Integrated Systems (SiS)

Processors
Intel(R) Pentium(R) D CPU 3.00GHz
Intel(R) Pentium(R) D CPU 3.00GHz

Sound, video and game controllers
Audio Codecs
Legacy Audio Drivers
Legacy Video Capture Devices
Media Control Devices
Video Codecs

Storage volumes
Generic volume
Generic volume
Generic volume
Generic volume
Generic volume
Generic volume
Generic volume

System devices
ACPI Fan
ACPI Fixed Feature Button
ACPI Power Button
ACPI Thermal Zone
Direct memory access controller
High precision event timer
ISAPNP Read Data Port
Logical Disk Manager
Microcode Update Device
Microsoft ACPI-Compliant System
Microsoft System Management BIOS Driver
Motherboard resources
Motherboard resources
Numeric data processor
PCI bus
PCI standard host CPU bridge
Silicon Integrated Systems (SiS)
PCI standard ISA bridge
Silicon Integrated Systems (SiS)
PCI standard PCI-to-PCI bridge
Silicon Integrated Systems (SiS)
PCI standard PCI-to-PCI bridge
Silicon Integrated Systems (SiS)
PCI standard PCI-to-PCI bridge
Silicon Integrated Systems (SiS)
Plug and Play Software Device Enumerator
Programmable interrupt controller
SIS Processor to AGP Controller
Silicon Integrated Systems (SiS) SiS648FX PCI to AGP Bridge
System board
System CMOS/real time clock
System speaker
System timer
Terminal Server Device Redirector
Terminal Server Keyboard Driver
Terminal Server Mouse Driver
Volume Manager
Universal Serial Bus controllers
SiS 7001 PCI to USB Open Host Controller
NEC Computer International
Silicon Integrated Systems (SiS) SiS5597/8 Universal
Serial Bus Controller
SiS 7001 PCI to USB Open Host Controller
NEC Computer International
Silicon Integrated Systems (SiS) SiS5597/8 Universal Serial Bus Controller
SiS PCI to USB Enhanced Host Controller
NEC Computer International
Silicon Integrated Systems (SiS) SiS7002 USB 2.0 Enhanced Controller
USB Mass Storage Device
Unable to Detect, Hardware ID: Vid_058f&Pid_9360
USB Mass Storage Device
Unable to Detect, Hardware ID: Vid_07ab&Pid_fcfe
USB Mass Storage Device
Unable to Detect, Hardware ID: Vid_13fe&Pid_1a00
USB Root Hub
USB Root Hub
USB Root Hub