Multimedia Video Controller

[houdinitattoo]

Hello everyone!!!

I'm new here and thought I'd take a chance to see if you all can help me before I go crazy over here!!!!! My problem or problems consist of these.

1)In my device manager under "Other Devices" I have a question mark, under this title it says "Multimedia Video Controller" and has a question mark exclamation point on it also. I can not update the driver or install a driver using the wizard...it says it can not find the software. I have searched high and low for a resolution to clear up this matter. I'm not sure what the "Multimedia Video Controller" is for, my monitor works great, I have a ATI Radeon x600 video card.. so Im not sure what the deal is...

If anyone can help me god bless you you're a saint....because after over 15hrs on the phone for the past 3 days HP tech support has no idea if they are coming or going.

Thanks and I'll be checking to see if anyone has any ideas..


Mario aka Houdini

[houdinitattoo]

Operating System System Model
Windows XP Media Center Edition Service Pack 2 (build 2600) HP Pavilion 061 ED848AA-ABA M7287C 0qn1114RE101LITHI00
System Serial Number: MXK5400CM1 NA580
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTek Computer INC. LITHIUM 1.04
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 3.10 11/23/2005
Drives Memory Modules c,d
250.04 Gigabytes Usable Hard Drive Capacity
229.97 Gigabytes Hard Drive Free Space

HP DVD Writer 840b [CD-ROM drive]
TSSTcorp DVD-ROM TS-H352C [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
SAMSUNG SP2504C [Hard drive] (250.06 GB) -- drive 0 2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' is Empty
Slot 'A2' has 1024 MB
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 241.44 GB 229.05 GB free
d: (FAT32 on drive 0) 8.60 GB 922 MB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 9/22/2005 1:34:29 AM (admin)
HP_Administrator 1/8/2006 8:09:26 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never
SUPPORT_fddfa904 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:

Controllers Display
Intel(R) 82801GB Serial ATA Storage Controllers - 27C0
Intel(R) 82801GB Ultra ATA Storage Controllers - 27DF
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] RADEON X600 Series [Display adapter]
RADEON X600 Series Secondary [Display adapter]
HP f2105 [Monitor] (20.9"vis, s/n CNK53610NW, September 2005)
Bus Adapters Multimedia
Intel(R) 82801GB USB Universal Host Controller - 27C8
Intel(R) 82801GB USB Universal Host Controller - 27C9
Intel(R) 82801GB USB Universal Host Controller - 27CA
Intel(R) 82801GB USB Universal Host Controller - 27CB
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC Realtek High Definition Audio
Communications Other Devices
Agere Systems PCI Soft Modem


1394 Net Adapter
Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 64.128.145.193 / 20
Gateway: 64.128.144.1
Dhcp Server: 64.128.144.6
Physical Address: 00:1346A:00

Networking Dns Server: 64.128.144.5
VIA OHCI Compliant IEEE 1394 Host Controller
MS ArACPI Driver
MS ArPolicy Driver
HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (2x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [Back to Top]
Norton AntiVirus Version 11.53
Virus Definitions Version 6/19/2005 Rev 7
Realtime File Scanning On

[bookworm]

Originally Posted by houdinitattoo

Operating System System Model
Windows XP Media Center Edition Service Pack 2 (build 2600) HP Pavilion 061 ED848AA-ABA M7287C 0qn1114RE101LITHI00
System Serial Number: MXK5400CM1 NA580
Enclosure Type: Desktop
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: ASUSTek Computer INC. LITHIUM 1.04
Bus Clock: 200 megahertz
BIOS: Phoenix Technologies, LTD 3.10 11/23/2005
Drives Memory Modules c,d
250.04 Gigabytes Usable Hard Drive Capacity
229.97 Gigabytes Hard Drive Free Space

HP DVD Writer 840b [CD-ROM drive]
TSSTcorp DVD-ROM TS-H352C [CD-ROM drive]

Generic USB CF Reader USB Device [Hard drive] -- drive 2
Generic USB MS Reader USB Device [Hard drive] -- drive 4
Generic USB SD Reader USB Device [Hard drive] -- drive 1
Generic USB SM Reader USB Device [Hard drive] -- drive 3
SAMSUNG SP2504C [Hard drive] (250.06 GB) -- drive 0 2048 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' is Empty
Slot 'A2' has 1024 MB
Slot 'A3' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 241.44 GB 229.05 GB free
d: (FAT32 on drive 0) 8.60 GB 922 MB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 9/22/2005 1:34:29 AM (admin)
HP_Administrator 1/8/2006 8:09:26 AM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never
SUPPORT_fddfa904 never


Marks a disabled account; Marks a locked account Microsoft Office Document Image Writer Driver on Microsoft Document Imaging Writer Port:
Microsoft Shared Fax Driver on SHRFAX:

Controllers Display
Intel(R) 82801GB Serial ATA Storage Controllers - 27C0
Intel(R) 82801GB Ultra ATA Storage Controllers - 27DF
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] RADEON X600 Series [Display adapter]
RADEON X600 Series Secondary [Display adapter]
HP f2105 [Monitor] (20.9"vis, s/n CNK53610NW, September 2005)
Bus Adapters Multimedia
Intel(R) 82801GB USB Universal Host Controller - 27C8
Intel(R) 82801GB USB Universal Host Controller - 27C9
Intel(R) 82801GB USB Universal Host Controller - 27CA
Intel(R) 82801GB USB Universal Host Controller - 27CB
Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC Realtek High Definition Audio
Communications Other Devices
Agere Systems PCI Soft Modem


1394 Net Adapter
Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 64.128.145.193 / 20
Gateway: 64.128.144.1
Dhcp Server: 64.128.144.6
Physical Address: 00:1346A:00

Networking Dns Server: 64.128.144.5
VIA OHCI Compliant IEEE 1394 Host Controller
MS ArACPI Driver
MS ArPolicy Driver
HID-compliant consumer control device
HID-compliant device (2x)
USB Human Interface Device (2x)
HID Keyboard Device
HID-compliant mouse
USB Composite Device
USB Mass Storage Device
USB Root Hub (5x)
Virus Protection [Back to Top]
Norton AntiVirus Version 11.53
Virus Definitions Version 6/19/2005 Rev 7
Realtime File Scanning On

On your taskbar at the right have you checked your ATI graphics, right click , do you have CATALYST - Control Center shown, if you do open and your video settings, for more information go her to ATI and register http://www.ati.com/ look under customer care.I have the X800GT and your card is very similar.

Hope this helps

[houdinitattoo]

I dont have the icon on the taskbar at all... but if i right click on my desktop it is the first thing listed and it is the CATALYST-Control Center. I opeend up the program but have no idea what to look for... I registered the product at the ATI website... What do I need to look for? or if you need any more info let me know...and I want to say thank you barbara for replying to my problem...I appreciate it as I know this will be another long night trying to figure this out.... HP wants me to ship it to there service center...they say it will take 7 to 9 days or pay 50.00 and I would have it back in 2 days... go figure huh!!!! after I just spent 2200.00 on this system and it's only 3 days old.... thanks for any help you can give me....

Mario

[houdinitattoo]

Hey old timer,

I checked out the image you have of the device manager...my device manager looks similar the only question mark I have in my device manager is on "Other Devices" which "multimedia video controller" is listed and also has a question mark...here is a link to my system and the factory specs

http://h10025.www1.hp.com/ewfrf/wc/d...name=c00511148

That shoud give you an idea of what my system has, all I use is the graphics card, sound card, usb ports..It has a tv tuner card to watch and record tv but i dont use this as of yet..but plan on once I get this problem fixed. Could it be this is the hardware that is trying to find it's driver???? if so there is no info on the type of card it is and what the driver is...if you need I can take a snapshot of my device manager so you can see what it looks like...thanks for your reply and to you and barbara thank you so much for you help... I really do appreciate it..


Mario

[houdinitattoo]

I dont know if that link works...here it is again

http://h10025.www1.hp.com/ewfrf/wc/d...name=c00511148

[houdinitattoo]

Yeah me too... I think I just may have HP fix it since it's still under warranty... only bad thing is if i want it within a couple of days i have to pay for the overnight shipping

[houdinitattoo]

Hi again,

Well I tried contacting HP again with no sucess and no resolution of both my problems

1. PC wont boot up and freezes on the startup screen (HP Invent Logo)
2. Device manager has an issue with "Other Devices/Multimedia vidoe Controller" can not find driver for the hardware (They dont know and I dont know what hardware windowsXP is trying to install other than it's a multimedia video controller.

So final step is HP is sending me a box that fedex will drop off and I'll package up the PC and ship it out and have to pay 50.00 to ship it overnight and hopefully have it back in 2 days or I'm gonna raise hell and get my 50.00 back as they said it wiould only take 2 days to get it back to my home... anyhow, I will post the final resolutoin on here and I thank you for all your help...if in the mean time anyone comes across a resolution or suggestion let me know...

Thanks,

Mario

[bookworm]

Originally Posted by houdinitattoo

Hi again,

Well I tried contacting HP again with no sucess and no resolution of both my problems

1. PC wont boot up and freezes on the startup screen (HP Invent Logo)
2. Device manager has an issue with "Other Devices/Multimedia vidoe Controller" can not find driver for the hardware (They dont know and I dont know what hardware windowsXP is trying to install other than it's a multimedia video controller.

So final step is HP is sending me a box that fedex will drop off and I'll package up the PC and ship it out and have to pay 50.00 to ship it overnight and hopefully have it back in 2 days or I'm gonna raise hell and get my 50.00 back as they said it wiould only take 2 days to get it back to my home... anyhow, I will post the final resolutoin on here and I thank you for all your help...if in the mean time anyone comes across a resolution or suggestion let me know...

Thanks,

Mario

Just had a look at ATI site, one thing, you need M$ Net Framework version 1.1.4322.2032 installed for your Graphics card to work. Go to M$ Updates and check if this update is offered, I remeber when I installed this card I updated Net framework and when I checked updates again immediatley after installing there was an update to the update. When you get to M$ update choose custom and see what is offered, I set a System Restore Point before I install any updates and install one at a time,then check the system for any problems, just in case.Even with a brand new system, they can be out of date with updates.

Hope this helps

[airspoon]

Hey there,
I am having the same problem although I have a nVidia 7600 GT. Its telling me I need to install a "multimedia video controller" and it is not able to install anything. This problem is driving me mad! I have a pentium D 3.2ghz duel running on XP SP2. If you could let me know if you have fixed yours or if you know what it is, that would be great!

[w/e]

I am having a similar problem on my Dimension 9200 with GeForce 7900 GS, my video card drivers are fully updated but I still need a driver for a 'multimedia video controller'. I have visited Dell's website but to no avail. Please help!

[billyboy3855]

Hi Houdini,
i have had a similar problem and it was resolved by downloading the drivers for the DTV tuner on the card

hope this helps

billyboy3855

[billyboy3855]

hi houdini,
i have looked at this and i am convinced that the solution to this is to go to the graphics manufacturers website and download the drivers for the tv tuneras your card says that it has a tuner, this should then resolve the problem

regards

billyboy3855