Lost Sound After Downloading Windows Update!!!

phillykidd72 · #1 07-08-2006, 06:02 PM

I just recently received an automatic update for my pc and after restarting, I lost the sound on my pc. I found out that I dont have a sound device when I looked into the audio options. I believe the name of the device was VIA AC'97. My pc is also showing up as not having a sound card (dont know if these are both the same thing). I've been at this since 10am this morning, can someone please help me. Microsoft is clueless.

bookworm · #2 07-08-2006, 06:16 PM

Quote:

Originally Posted by phillykidd72

I just recently received an automatic update for my pc and after restarting, I lost the sound on my pc. I found out that I dont have a sound device when I looked into the audio options. I believe the name of the device was VIA AC'97. My pc is also showing up as not having a sound card (dont know if these are both the same thing). I've been at this since 10am this morning, can someone please help me. Microsoft is clueless.

Have you tried a System Restore to before the updates were installed. What make and model is your comp, if your not sure get Belarc and copy and paste the report. http://www.belarc.com/free_download.html

Hope this helps

phillykidd72 · #3 07-08-2006, 06:25 PM

I tried the restore but for some reason its not working. I did however got the info from Belarc.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) 00101730 XL844 15397800061051 2
System Serial Number: 6752HPPAV3
Processor a Main Circuit Board b
850 megahertz AMD Athlon Board: Asus A7V-VM 1.02
BIOS: Phoenix Technologies LTD 2.07 01/19/01
Drives Memory Modules c,d
30.72 Gigabytes Usable Hard Drive Capacity
16.50 Gigabytes Hard Drive Free Space

MITSUMI CR-4804TE [CD-ROM drive]
SAMSUNG CD-ROM SC-148
3.5" format removeable media [Floppy drive]

Maxtor 33073H3 [Hard drive] (30.74 GB) -- drive 0, s/n L3HEDNGC, rev YAH814Y0, SMART Status: Healthy 256 Megabytes Installed Memory
Local Drive Volumes

c: (FAT32 on drive 0) 30.72 GB 16.50 GB free

Network Drives
None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVIDIA Vanta/Vanta LT (Microsoft Corporation) [Display adapter]
HP D5259A [Monitor] (15.7"vis, s/n TH04111093, October 2000)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (2x) None detected
Communications Other Devices
Lucent Win Modem

Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 216.15.96.237 / 24
Gateway: 216.15.96.1
Dhcp Server: 209.122.64.45
Physical Address: 00:E0:18:8F:1D:BF

Networking Dns Servers: 207.172.3.8
207.172.3.9
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB Wheel Mouse
USB Root Hub (2x)

I hope this was enough info needed from there. If not I'll paste the whole thing.
Thanks

bookworm · #4 07-08-2006, 07:42 PM

Quote:

Originally Posted by phillykidd72

I tried the restore but for some reason its not working. I did however got the info from Belarc.

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) 00101730 XL844 15397800061051 2
System Serial Number: 6752HPPAV3
Processor a Main Circuit Board b
850 megahertz AMD Athlon Board: Asus A7V-VM 1.02
BIOS: Phoenix Technologies LTD 2.07 01/19/01
Drives Memory Modules c,d
30.72 Gigabytes Usable Hard Drive Capacity
16.50 Gigabytes Hard Drive Free Space

MITSUMI CR-4804TE [CD-ROM drive]
SAMSUNG CD-ROM SC-148
3.5" format removeable media [Floppy drive]

Maxtor 33073H3 [Hard drive] (30.74 GB) -- drive 0, s/n L3HEDNGC, rev YAH814Y0, SMART Status: Healthy 256 Megabytes Installed Memory
Local Drive Volumes

c: (FAT32 on drive 0) 30.72 GB 16.50 GB free

Network Drives
None detected
Controllers Display
Standard floppy disk controller
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller NVIDIA Vanta/Vanta LT (Microsoft Corporation) [Display adapter]
HP D5259A [Monitor] (15.7"vis, s/n TH04111093, October 2000)
Bus Adapters Multimedia
VIA Rev 5 or later USB Universal Host Controller (2x) None detected
Communications Other Devices
Lucent Win Modem

Realtek RTL8139 Family PCI Fast Ethernet NIC
primary Auto IP Address: 216.15.96.237 / 24
Gateway: 216.15.96.1
Dhcp Server: 209.122.64.45
Physical Address: 00:E0:18:8F:1D:BF

Networking Dns Servers: 207.172.3.8
207.172.3.9
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Logitech USB Wheel Mouse
USB Root Hub (2x)

I hope this was enough info needed from there. If not I'll paste the whole thing.
Thanks

Set a System Restore Point before installing drivers just in case

The board is an ASUS A7V-VM OEM by HP. HP offer no audio driver but ASUS does as well as VIA

Go here to ASUS http://support.asus.com/download/dow...Language=en-us

Input Model to Search - type A7V / select A7V1-VM / Drivers tab /scroll to V1.40a for Win XP

Via also offer this driver here http://www.viaarena.com/default.aspx...SubCatID =154

read installation instructions on VIA site

Hope this helps

phillykidd72 · #5 07-08-2006, 10:12 PM

I Went To The Website, Downloaded The File And Followed The Directions. Everything Seemed Fine But Then I Received An Error Message During Installation Saying It Cant Find The Hd Audio Device. It then mentioned that one component wasn't installed which I'm assuming is because of this HD Audio Device. What Should I Do Now?

bookworm · #6 07-09-2006, 02:54 PM

Quote:

Originally Posted by phillykidd72

I Went To The Website, Downloaded The File And Followed The Directions. Everything Seemed Fine But Then I Received An Error Message During Installation Saying It Cant Find The Hd Audio Device. It then mentioned that one component wasn't installed which I'm assuming is because of this HD Audio Device. What Should I Do Now?

from what I can see this is a HP Pavilion comp, XL844, and no audio is offered by HP. That means that a sound card may be installed, can you look over the tower for any sticker showing the model or serial number, serial will look like this S/N and is this a US comp

This driver is for the onboard sound, if disabled in the BIOS it can't find it, but get the information for me, I suspect a sound card installed.

Cheers

phillykidd72 · #7 07-09-2006, 03:50 PM

Yes You Are Correct. This Is An Hp Pavilion XL844. The Serial Number Is MX10516752 And It Was Purchased In The US. I Asked My Brother Who Has The Same Pc And He Said It Does Have A Sound Card Installed.

bookworm · #8 07-09-2006, 05:00 PM

Quote:

Originally Posted by phillykidd72

Yes You Are Correct. This Is An Hp Pavilion XL844. The Serial Number Is MX10516752 And It Was Purchased In The US. I Asked My Brother Who Has The Same Pc And He Said It Does Have A Sound Card Installed.

nowhere on HP does it give this audio, I think it's a Crystal Sound but I need the version, can your brother check Control Panel / Sound & Audio / the Audio tabe and see what the default device is. Then we can pin it down.

Cheers

phillykidd72 · #9 07-09-2006, 05:25 PM

Actually The Device Is Now Missing Since The Update I Downloaded. I Do Recall Part Of The Name If Not The Whole Thing As Being 'via 97 Audio' Or Something Like That.

bookworm · #10 07-09-2006, 05:46 PM

Quote:

Originally Posted by phillykidd72

Actually The Device Is Now Missing Since The Update I Downloaded. I Do Recall Part Of The Name If Not The Whole Thing As Being 'via 97 Audio' Or Something Like That.

What OS was originally on the comp please ?

Cheers

phillykidd72 · #11 07-09-2006, 05:57 PM

The Original Os Was Windows Me. I Upgraded To Windows Xp 2002 Version.

bookworm · #12 07-09-2006, 07:05 PM

Quote:

Originally Posted by phillykidd72

The Original Os Was Windows Me. I Upgraded To Windows Xp 2002 Version.

Go here to join DriverGuide ( free ) http://members.driverguide.com/ums/index.php?action=r

Then logon to site and ignore the advets then
follow this path center panel Driver Search Wizard / Soundcard / No:16 Crystal Semiconductors / No: 12 - cs4299 AC97 if that one does,nt work try No: 22

Hope this helps

phillykidd72 · #13 07-09-2006, 08:53 PM

Hey Barbara
Niether one worked. The first one just showed up as an icon and when I clicked that it was just some type of media player. After downloading the second one, it showed a progress bar that said the wizard will guide me through the setup but the wizard never opened.
In the device manager these items are listed
Audio Codecs, Legacy Audio Drivers, Media Control Devices, Legacy Video Capture Devices and Video Codecs.
My pc still says there it cant find an audio device either.
I'm so frustrated lol.

bookworm · #14 07-10-2006, 09:38 AM

Quote:

Originally Posted by phillykidd72

Hey Barbara
Niether one worked. The first one just showed up as an icon and when I clicked that it was just some type of media player. After downloading the second one, it showed a progress bar that said the wizard will guide me through the setup but the wizard never opened.
In the device manager these items are listed
Audio Codecs, Legacy Audio Drivers, Media Control Devices, Legacy Video Capture Devices and Video Codecs.
My pc still says there it cant find an audio device either.
I'm so frustrated lol.

Can your brother not check his devices for sound and give you the information,

Cheers

Actongue · #15 07-10-2008, 02:12 PM

I had the same issue and found this post so thought I would post what I found that happend to me.

I had the windows update and had no sound so was wondering why and all my sound components and plugs were plugged in and no issues in my control panel

I went to sounds and devices and Saw that the MUTE Button was Clicked. I know I did not do it since I have to go thru the control panel to change my sound. I removed the sound speaker icon from my task bar awhile back.

Not sure why an update would put a check by my mute button but apparently it did somehow.
Hope you got your sound working if not check to make sure its not muted like mine was:}