INF Error w/ ATI. SOund familiar? :)

[Paintman]

OK, I sound like a broken record here with all of the INF posts, but I've tried all the solutions I have seen here so far and nothing seems to help. The ATI and Sager technical support are about as helpful as a kick in the teeth. Anyone who fixes my problem gets a six pack of their favorite beverage! : )

The Set-Up:
I have a laptop built by Sager Notebooks, model #8890. It has an Intel(R) CPU w/ 3.00 Ghz processor, and an ATI Mobility Radeon 9600 Pro Turbo, on the PCI Bus 1. The current driver is 6.14.10.6414. Software is Windows XP Home Edition, Service Pack 2.

The Background:
I had a hard drive failure a while back, and had to buy a new hard drive and re-install with a new windows XP disk (The one that came with comp didnt work). PRIOR to the hard drive dying, there were no video problems whatsoever. Now that I have reinstalled the OS, and reinstalled all drivers from the Sager website for my model, certain videos (I dont know what type as they are within games and programs) will just run as black screens with the audio still playing.

The Problem:
When I attempt to do ANY type of ATI driver or ATI software update, I get "INF error. Video driver not found." and a "Try to setup your display adapter with a standard VGA driver before running setup."
In my Device Manager I see under Other Devices - Multimedia Controller, and Multimedia Video Controller, as big yellow question marks. I have no idea what they are, or what they are supposed to be.

Attempted Solutions (Didnt work):
Re-installed chipset drivers. Nothing.
Tried installing many different versions of ATI drivers and Catalyst, including the latest. I get the INF error in setup.
Tried reinstalling all ATI drivers that came with backup. No change.
Turned off the multimedia controllers in the Device Manager. No difference.

If you need more information, please let me know and I will be happy to provide.

Thank you.

Chris

[bookworm]

Originally Posted by Paintman

OK, I sound like a broken record here with all of the INF posts, but I've tried all the solutions I have seen here so far and nothing seems to help. The ATI and Sager technical support are about as helpful as a kick in the teeth. Anyone who fixes my problem gets a six pack of their favorite beverage! : )

The Set-Up:
I have a laptop built by Sager Notebooks, model #8890. It has an Intel(R) CPU w/ 3.00 Ghz processor, and an ATI Mobility Radeon 9600 Pro Turbo, on the PCI Bus 1. The current driver is 6.14.10.6414. Software is Windows XP Home Edition, Service Pack 2.

The Background:
I had a hard drive failure a while back, and had to buy a new hard drive and re-install with a new windows XP disk (The one that came with comp didnt work). PRIOR to the hard drive dying, there were no video problems whatsoever. Now that I have reinstalled the OS, and reinstalled all drivers from the Sager website for my model, certain videos (I dont know what type as they are within games and programs) will just run as black screens with the audio still playing.

The Problem:
When I attempt to do ANY type of ATI driver or ATI software update, I get "INF error. Video driver not found." and a "Try to setup your display adapter with a standard VGA driver before running setup."
In my Device Manager I see under Other Devices - Multimedia Controller, and Multimedia Video Controller, as big yellow question marks. I have no idea what they are, or what they are supposed to be.

Attempted Solutions (Didnt work):
Re-installed chipset drivers. Nothing.
Tried installing many different versions of ATI drivers and Catalyst, including the latest. I get the INF error in setup.
Tried reinstalling all ATI drivers that came with backup. No change.
Turned off the multimedia controllers in the Device Manager. No difference.

If you need more information, please let me know and I will be happy to provide.

Thank you.

Chris

Get belarc http://www.belarc.com/free_download.html

copy and paste the report, it should give us the motherboard and will be able to check drivers. The chipset drivers need to be installed first then the comp RESTARTED, they should if possible be installed before the Win OS, I noticed a Smartlink modem is installed, did you update this driver. Did you try the older Radeon driver that is listed.Did you format the hard drive before installing Win XP

Hope this helps

Hope this helps

[Paintman]

Here is the report:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Midern sag168168 D800P Revision A2
Enclosure Type: Other
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: CLEVO D800P Revision A2
Serial Number: 400
BIOS: Phoenix Technologies LTD 6.00 08/20/2003
Drives Memory Modules c,d
60.01 Gigabytes Usable Hard Drive Capacity
32.18 Gigabytes Hard Drive Free Space

TOSHIBA DVD-ROM SD-R2512 [CD-ROM drive]
3.5" format removeable media [Floppy drive]

HTS721060G9AT00 [Hard drive] (60.01 GB) -- drive 0, s/n MPC3B2Y3G7K8LE, rev MC3OA51A, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'J6G1' has 512 MB
Slot 'J6G2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 60.01 GB 32.18 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Chris 8/2/2006 5:31:40 PM (admin)
local system accounts
Administrator never (admin)
ASPNET never
Guest 6/6/2006 4:40:43 AM
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account None detected
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] ATI MOBILITY RADEON 9600 PRO TURBO [Display adapter]
Default Monitor (5x)
Bus Adapters Multimedia
Texas Instruments PCI-1520 CardBus Controller (2x)
Promise Technology Inc. Ultra IDE Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD Realtek AC'97 Audio
Unimodem Half-Duplex Audio Device
Communications Other Devices
Smart Link 56K Modem


1394 Net Adapter
Realtek RTL8169/8110 Family Gigabit Ethernet NIC
Physical Address: 00:90:F5:0D:B8:58
Wireless-G Notebook Adapter WPC54G V3
primary Auto IP Address: 192.168.1.104 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:14:BF8:49:17

Networking Dns Servers: 68.87.76.178
68.87.78.130
Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
USB Human Interface Device
IrDA Fast Infrared Port
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
PS/2 Compatible Mouse
USB Root Hub (5x)
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 4450
Virus Definitions Version 4820
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 07/11/2006 Microsoft Security Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
Internet Explorer
SP2 (SP2)
Microsoft .NET Framework 2.0
KB917283 on 7/23/2006 (details...)
Windows Media Player 9
KB917734_WMP9 (details...)
SP0
KB911565 on 2/17/2006 (details...)
KB917734_WMP9 on 6/19/2006 (details...)
Windows Media Player
SP0
KB911564 on 2/17/2006 (details...)
Windows XP
SP3
KB873339 on 1/29/2006 (details...)
KB885250 on 1/29/2006 (details...)
KB885835 on 1/29/2006 (details...)
KB885836 on 1/29/2006 (details...)
KB886185 on 1/29/2006 (details...)
KB887472 on 1/29/2006 (details...)
KB887742 on 1/29/2006 (details...)
KB888113 on 1/29/2006 (details...)
KB888302 on 1/29/2006 (details...)
KB890046 on 1/29/2006 (details...)
KB890859 on 1/29/2006 (details...)
KB891781 on 1/29/2006 (details...)
KB893066 on 1/29/2006 (details...)
KB893756 on 1/29/2006 (details...)
KB893803V2 on 1/29/2006 (details...)
KB894391 on 1/29/2006 (details...)
KB896358 on 1/29/2006 (details...)
KB896422 on 1/29/2006 (details...)
KB896423 on 1/29/2006 (details...)
KB896424 on 1/29/2006 (details...)
Windows XP
SP3 (continued)
KB896428 on 1/29/2006 (details...)
KB898461 on 1/29/2006 (details...)
KB899587 on 1/29/2006 (details...)
KB899591 on 1/29/2006 (details...)
KB900485 on 4/28/2006 (details...)
KB900725 on 1/29/2006 (details...)
KB901017 on 1/29/2006 (details...)
KB901214 on 1/29/2006 (details...)
KB902400 on 1/29/2006 (details...)
KB904706 on 1/29/2006 (details...)
KB905414 on 1/29/2006 (details...)
KB905749 on 1/29/2006 (details...)
KB905915 on 1/29/2006 (details...)
KB908519 on 1/29/2006 (details...)
KB908531 on 4/28/2006 (details...)
KB910437 on 1/29/2006 (details...)
KB911280 on 7/15/2006 (details...)
KB911562 on 4/28/2006 (details...)
KB911567 on 4/28/2006 (details...)
KB911927 on 2/17/2006 (details...)
KB912812 on 4/28/2006 (details...)
KB912919 on 1/29/2006 (details...)
KB913446 on 2/17/2006 (details...)
KB913580 on 5/19/2006 (details...)
KB914388 on 7/15/2006 (details...)
KB914389 on 6/19/2006 (details...)
KB916281 on 6/19/2006 (details...)
KB916595 on 7/15/2006 (details...)
KB917159 on 7/15/2006 (details...)
KB917344 on 6/19/2006 (details...)
KB917953 on 6/19/2006 (details...)
KB918439 on 6/19/2006 (details...)



Click here to see all available Microsoft security hotfixes for this computer.

Marks a security hotfix (using the 07/11/2006 Microsoft Security Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small companies.

Software Licenses [Back to Top]

Belarc - Advisor 74256c53
Microsoft - Internet Explorer 76477-OEM-0063246-02690 (Key: WYRM9-2GXYG-TDWR3-YJ24R-327MG)e
Microsoft - Office Professional Plus 2007 (Beta) 82503-602-0016626-58667 (Key: MTP6Q-D868F-448FG-B6MG7-3DBKT)
Microsoft - Office Visio Professional 2007 (Beta) 82503-602-0016653-58768 (Key: QB6MH-Q82HX-BFWPK-8TXTY-HHJT6)
Microsoft - WebFldrs XP 12345-111-1111111-35687
Microsoft - Windows XP Home Edition 76477-OEM-0063246-02690 (Key: WYRM9-2GXYG-TDWR3-YJ24R-327MG)e
REALTEK Semiconductor - REALTEK Gigabit and Fast Ethernet NIC Driver RTL8169/8110/8139/810x
Valve - Half-Life(R) 2 1
Valve - Steam(TM) 1

[Paintman]

Software Versions (mouse over * for details, click * for location) [Back to Top]
Adobe Acrobat Reader Version 5.0.0.0 *
Adobe Reader Version 6.0.0.2003051900 *
Adobe Systems®, Incorporated - Audition Version 1.5 *
ATI Desktop Component Version 6.14.10.5061 *
ATI External Event Utility for WindowsNT and Windows9X Version 6.14.4094.01 *
Belarc, Inc. - Advisor Version 7.1h *
Call of Duty(R) 2 Multiplayer *
Call of Duty(R) 2 Single Player *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
Combat Mission Afrika Korps *
Combat Mission Barbarossa to Berlin *
Dominating Bytes Design - TeamSpeak 2 Client Version 2.0.32.60 *
Gcc Application Version 1, 0, 0, 4 *
hl2.exe *
Inno Setup Version 51.13.0.0 *
InstallShield Software Corporation - InstallDriver Module Version 9.01 *
LicCtrl Service *
McAfee Privacy Service Version 8.1.0.136 *
McAfee Inc. - VirusScan *
McAfee Personal Firewall (MPF) Version 7.1.0.113 *
McAfee Personal Firewall Version 7.1.0.113 *
McAfee SecurityCenter Update Manager Version 6, 0, 0, 0 *
McAfee SecurityCenter Version 6, 0, 0, 0 *
McAfee Shredder Version 6.0.0.6 *
McAfee SpamKiller Version 7.0 *
McAfee VirusScan Version 10, 0, 0, 0 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Clip Organizer Version 12.0.4017.1003 *
Microsoft Corporation - Encarta Version 13.0.0.0531 *
Microsoft Corporation - Encarta Version 15.0.0.0603 * Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Office Diagnostics Service Version 12.0.4017.1003 *
Microsoft Corporation - Office Diagnostics Version 12.0.4017.1003 *
Microsoft Corporation - Office Source Engine Version 12.0.4017.1003 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows XP Video Decoder Checkup Utility Version 1.0.0.1 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Encarta Dictionary Tools Version 15.0.0.0603 *
Microsoft Encarta Version 15.0.3400.0603 *
Microsoft Office 2007 Version 12.0.4017.1006 *
Microsoft Office InfoPath Version 12.0.4017.1004 *
Microsoft Office Outlook Version 12.0.4017.1006 *
Microsoft Office Picture Manager Version 12.0.4017.1003 *
Microsoft(R) Windows Media Player Version 9.00.00.3250 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Office Visio® 2007 (Beta) Version 12.0.4017.1004 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
NICSer_WPC54G Version 1.0.0.0 *
Promise Technology Inc. - FastTrak Service for NT Version 1, 31, 0, 48 *
Promise Technology, Inc. - FastCheck Version 1.31 (Build 53) 1/08/01 *
Realtek Semiconductor Corp. - RtlRack Application Version 1.6.0.0 *
uninst00 Application Version 1, 0, 0, 1 *
Valve Corporation - Steam Version 1.0.0.0 *
Wireless Optical Mouse Version 3.0.0.0 *
Wizards to adjust .NET Framework security, assign trust to assemblies, and fix broken .NET applications. Version 1.0.5000.0 *

[Paintman]

I did restart after the chipset.
I will try to udpate the smartlink modem and will let you know.
I have tried to update the Radeon driver, I get the INF error when I do.

Thanks!

P.S. Drivers are the DEVIL! LOL

[bookworm]

Originally Posted by Paintman

I did restart after the chipset.
I will try to udpate the smartlink modem and will let you know.
I have tried to update the Radeon driver, I get the INF error when I do.

Thanks!

P.S. Drivers are the DEVIL! LOL

OK, now it is important that you set a SYSTEM RESTORE POINT before installing this driver from Clevo for your motherboard,as they are keen to point out to go to your notebook vender for drivers

Your boaard is a Clevo D800P and they have a VGA driver, go here
http://www.clevo.com.tw/download/ftp...=2&submit=+GO+

Hope this helps

[Paintman]

Hmmm, still no difference.
I tried to install one portion (the WHQL) and it would immediately crash the computer.
And the .INF 9x setup file wouldnt even install (couldnt find setup file).

The drivers installed but had no effect.

I have no idea what is going on.

I love how my multi-thousand dollar computer is at the mercy of a tiny software program.

[ANZAC_ELITE]

Quick question? Is this the driver you have tried? Follow this link, then at the bottom of the list, select Notebooks with ATI Graphics, then Catalyst Mobility 6.7 for Windows XP.

.inf errors are generated from unsupported hardware

You will note that the page states "ATI recommends Windows XP Service Pack 2 or higher to be installed." Do you have sp2 installed?

[Paintman]

Yes I have SP 2. The Catalyst Mobility - or any of the ATI software for that matter - will not install with this error message: "INF error. Video driver not found." and a "Try to setup your display adapter with a standard VGA driver before running setup." After the message the setup aborts.

Re-installing the vendor drivers either does nothing or in some cases causes the computer to immediately crash.

[bookworm]

Originally Posted by Paintman

Yes I have SP 2. The Catalyst Mobility - or any of the ATI software for that matter - will not install with this error message: "INF error. Video driver not found." and a "Try to setup your display adapter with a standard VGA driver before running setup." After the message the setup aborts.

Re-installing the vendor drivers either does nothing or in some cases causes the computer to immediately crash.

Can you run sfc /scannow, to check if Win XP system files are ok. First go to Device Manager / View / show hidden files. Then go to Run / type "sfc /scannow" ( without quotes and note space after sfc ) have your Win XP disc available in case sfc needs to repair or replace any damaged files. It will show status bar as it runs, at end it will just close.

Hope this helps

[Paintman]

OK doing now.

[Paintman]

Scan didnt find any problems

[bookworm]

Originally Posted by Paintman

Scan didnt find any problems

Have you tried the Radeon from Sager, there are 2 drivers 2003 + 2004, the 7.97 +7.95 I would try them.
http://www.sagernotebook.com/pages/tech_sfwrdls.html#2

Hope this helps

[Paintman]

Those were the first ones I tried.

[bookworm]

Originally Posted by Paintman

Those were the first ones I tried.

My suspicion leans to the fact that a new HD and new Win XP were installed. The fact the original OS would not install could mean that some drivers are on the original XP disc. try a Repair Install, see here on how to http://www.michaelstevenstech.com/XPrepairinstall.htm

have a word with Sager check whether some drivers are on their disc or if it is a genuine XP disc. it;s just a thought,

Hope this helps